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Natalie (Wessington way) was amazing from start to finish, this is our first car and she made the whole process so easy for us, very impressed
I bought a hyundai ioniq a few days later I thought it had a problem. They brought it straight in for investigation I was found to be fine. I can't fault them I'm over the moon with the car and service from all of the staff...would highly recommend.
Reviewer has confirmed their email address
Kerry from Vertu Honda Sunderland in response to Suspected problem
Good morning Kevin. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
Bought a used Honda from Vertu Sunderland. It was supposed to have full service history and to be supplied with full MOT and a full service. The full service was just an oil and filter change. We had to change both air filters because they were blocked. All four tyres were cracked all the way round in 4 beads on each tyre. They were hard and dry. We had the tyres independently checked by 2 specialists and they said that, though legal, the MOT should have listed them as advisories. There were no advisories on the MOT. Dealer won't offer any compensation for the tyres but offered both filters if the car was left with them for at least a full day. We'd already bought them so this is no use and why a whole day to change filters ( a 5 minute job)? This would mean time off work as we are not local and they refused to let us take it to our local Vertu Honda dealer.
kate waters from Vertu Honda Sunderland in response to David
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. Customer feedback is extremely important to us and any comments will be forwarded on to Management at the Dealership in order for them to make any necessary improvements. We would appreciate it if you could provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com.
Vertu Honda Sunderland is an Franchise dealership that is based in Sunderland. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Vertu Honda Sunderland
Wessington Way
Sunderland
Tyne and Wear
SR5 3NX
0191 357 4187
https://www.vertuhonda.com/find-a-dealer/honda-sunderland/
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