Vines Guildford used to be good many years ago, been using them for over 20 years, over the last few years they are useless at servicing and fault finding and just guess and provide huge quotes that doesn't even solve the problem, they come across as untrustworthy and trying to mislead customers in repairs. Taking my business elsewhere now as they simply cannot be trusted any longer. Shame, as they are blighting the BMW brand by their shenanigans.

Don’t use this shower. I took my 4 series in to have a front parking sensor refitted as it was slightly bent inwards. £306 later it was supposedly all fixed. 8 months later the same fault occurred. This time I took it to BMW Hindhead who fixed it properly. They were also appalled at the shoddy workmanship had done. In fact, they said I should get a refund from Vines because they hadn’t done the job at all, let alone properly. I contacted Vines and they told me their warranty was only good for 3000 miles or 3 months. Or, in other, words, Foxtrot Oscar and goodbye. Watch a bunch of crooks.

Very poor quality of service and misleading information. 10 work hours lost and representatives with bad attitudes.

Are you considering buying a car from this dealer? Read this first! I had a poor experience so far with Vines of Guildford BMW. They charge premium prices for a poor quality of work and customer service. I'm not a fussy customer, I really don't have time to go back and forth with them on the phone. Writing this review is not the best use of my time but there are a few things you should know: 1. The home pickup/drop off person played with my entertainment system. It took me 30 minutes to revert it to its previous state. I didn't give you my car for you to enjoy yourself. 2. First time I took my fully loaded 3 series for service they gave me an i3 as a loan car. 3. A common fault with the sunroof wasn't fixed under warranty even though there are plenty of people online that had their car fixed that way. 4. They gave me a phone number to call regarding warranty and was told to call Vines back. I almost got stuck in a loop, I won't do that. There are better ways to recover my money from them. 5. Usually when I call them I'm treated with a defensive and rude tone. 6. They always disable my dash cam when they do a home pickup. It happens that the dash cam doesn't work as well when unplugged and it takes me ages to reset it so it works properly again with the 4G network. 7. They do clean the car when you take it in for service but I think they just use a pressure washer because it always has swirls and marks when it comes back. 8. They are not consistent with the estimates, I received 2 different estimates within 2 hours of each other. I wouldn't recommend Vines of Guildford BMW for your car buying needs.

Guys,once again Fareed and his team was absolutely amazing.The help,the making sure we were satisfied was immense. May Vines of Guildford continue to deliver this excellent customer service Yours sincerely Gerry Holtz

I booked my wife's BMW in between 9.30 ans 9.45 this morning only to find no parking spaces at the dealership. I thought the point of doing this was so that it was a slick service, I had to drive around for 15 minutes and eventually I dumped the car on a yellow line, not acceptable. Also when I entered the showroom there were no signs to say service was at the back of the showroom and no one was on reception. I would expect this type of service form quick fit or halfords but not BMW. No signs around the service area to say wait here and an older chap and his wife that came in behind me also complained about the parking and were left standing without a hello do you mind waiting for a moment. Very disappointed in the service I have received, your only saving grace was that I was offered a coffee while waiting to be picked up.

The sales team at Vines of Guildford is average, nothing more than that (I've bought seven BMWs, new and low mileage used since 1997 so have a pretty informed opinion), but I would avoid the service dept. Had my car in there for repairs to a door under warranty, two visits, in for three days over a six-week period - cos they don't have enough loan cars - and problem is still not fixed. Staff looked and acted bored so customer experience not great. Have complained politely in writing but got no response, which is unforgivable. Have taken my business elsewhere now.