Audi Bedford carried out a diagnostic check on my car. They had the car all day, Firstly they said it was one fault then they called later in the day to say it may be another fault. When I picked the vehicle up the following day they also said that they were unable to fix the fault as they did not have the equipment/knowledge/technical expertise! (I was under the impression that if I take my Audi to an Audi dealer they could fix it), how wrong I was! I took the vehicle to an indepedant garage who diagnosed the fault within 1 hour and they did not need to plug in any diagnostic tool as the fault was obvious. The technicians at Audi are too reliant on the diagnostic tool! I complained but the Manager was adamant that they will not refund the diagnostic charge! The car was fixed by the independant garage for a quarter of the price Audi charged. The service department are a complete waste of time. I would advise anybody with and Audi to take their vehicle to an independant garage where the car can be fixed properley! If their was minus stars. I would give them a minus!!

Peter has been super helpful to BCA Fleet Solutions. I asked numerous of times to change recall dates and he did it happily and efficiently. Thank you for this Peter. I will definitely be coming to you for bookings.

Reserved a car at Bedford Audi and then decided not to proceed. They advised they were refunding the payment but 8 working days on, I have still not received my refund and the customer support has been very poor.

New Q2 Broke down within 5days and 3 times more.No help Latest insult message saying your car is due and MOT it’s illegal to drive without one .It’s 4 weeks old. They are very nice until you pay .Then don’t care Dreadful

Hi, I took the car to Audi in the garage with a problem and the employees there meowed a price after the day, doubled the price.1400 £ and wait 10 days to repair a trivial hose are very thieves and liars, there is no garage from audi that was once unreliable, thank you

Poor communication and unclear information about pricing. Once ordered, they stop responding to any query and only answer if pushed. Following delivery they simply cease communication of any kind. Avoid.

You can measure the quality of a business by how they deal with problems, and Bedford Audi fails miserably. I bought an approved used vehicle (for peace of mind), have had nothing but problems since. Bedford sold the car with a broken air-conditioner, badly corroded break discs, broken rear wiper, faulty rear washer, and missing wheel weights. I only found out about these when another Audi dealership did a diagnosis and health check. Even though the car was still under and within full warranty, Bedford Audi only offered to rectify the the air conditioning system, which their Exec Yousef was gracious when sorting. However, I've had to shell out to fix the other faults with another Audi Dealer, plus pay for a hire care. The only support Bedford Audi offered was a curtesy call so say that they're not willing to help. Again the vehicle was still under full warranty and I had to pay another Audi Dealer to fix problems which should have been fixed before being put up for sale! TAKE YOUR BUSINESS ELSEWHERE, SOMEWHERE THATS CUSTOMER FOCUSED AND DESERVES THE COMMISSION.

Overall, Audi Bedford aren’t bad but they aren’t great. So would rate them as “nor dissatisfied or satisfied.” Just give me my keys so I can be on my way. (However, in comparison to MK AUDI, they’re definitely the better option.) The treatment is fairly mediocre but it’s disappointing that certain services take them hours. I.e common brake pad change that normally takes 30Mins to 1hour max, can take Audi Bedford up to 3hours. Which I find mind boggling, what exactly are they doing? I’d also like to add, Audi is still very much a luxury German brand car, so customer service should be at Audi/ Vindis brands top priority. This should always be reflected, perhaps look at how Mercedes Benz treat their customers (When I go there with my dad, their service is exceptional and you really feel valued and willing to spend and come back as a loyal customer.) Audi on the other hand, you walk out feeling exhausted by the encounter and (waiting times).

These guys really do care, they helped me when my car broke down, ensured I got home ok and fixed my car quickly. Did what they said they would do. Bedford Audi.