I bought an Audi Q3 from Greg and his team , and got a great car , although l had a couple of items that needed looking at nothing was too much trouble.

Got encouraged to leave a £100 refundable deposit to secure the vehicle. Vision Motors Direct then told me that car would be ready in 3 days as I mentioned to them I need a vehicle contacted them 3 days later to be told the car is still in prep after another several phone calls the car was ready 11 days later. So I went to view the car it was a blue Renault Megan. It had just passed it's M.O.T the car had a chunk out of the passenger side tyre and the engine was shaking that bad you could see the car moving. (Don't know how this car got an M.O.T) They also told me that the car had some age related marks this meant massive dents and scrapes along a full panel. The salesman did ask if I wanted to borrow a car and he would get the problems fixed but if the car was in preparation for 11 days and just passed it's M.O.T then these problems shouldn't of been there. So I decided no to go ahead and get my deposit back because I lost all confidence in them. they took my bank details and said it would be credited in my bank within 3-5 days 7 days later still not in my bank. I have had to ring citizens advice to help me get it back. They told me to ring them and explain to them because of long distance sales I am in titled to my deposit back. when I phone them they say I will get your salesman to ring you back but he never bothers to. Ask to speak to the manager and he's never on site. I have read very similar reviews about vision motors wish I read them before I left my deposit. BE WARNED.

Me and my partner went looking for one car we had seen online, when we got there the gentleman dealing with us Andy advised us he had a better one in stock, it was amazing! So much better, he definitely catered for us! And did everything above and beyond! Would recommend him and Vision Motors Direct to all!!

Once upon a time we Bought a car up north. As we are a growing family we thought we would get a second family car so we worked hard and saved up, my wife had her eye on a grand C4 picasso. Then we came upon vision motors LTD. As Matt Alright (Watchdog) would say. Not to be confused with any other traders with a similar name and there are alot. Ok Lets begin Vision Motors had the car in the spec we wanted so we got them to send us some pictures as they were not in the listing at the time, we were advised by wendy the car is in excellect condition. The pictures sent looked great so we arranged to view the car and left a £200 holding deposit, then the problems started we were told car was off for wheel refurb and would be ready Wednesday called Tuesday to confirm ready as me and the wife both taking a day off work and traveling over 100 miles to get there for nothing seemed pointless, wendy didnt know if would be ready weds ok what about thursday err dont know ok Friday maybe ?? ok about Saturday yes sould be ready for saturday ok cool. So i called saturday morning before leaving and yes it was ready we arrived at vision motors via sat nav then had to drive through a car wash to get there?. Then no where to park. We waited around for about a hour we finally got the keys to look around the car this was in good condition externally and internally except for the main 12” panoramic HD dash display this was smashed, (after getting home we discovered car was not even roadworthy as screen smashed right where the mph is displayed and obstructs speed visabilty.) This was conveniently cropped from pictures that we were sent, and no mention during phone calls ok after speaking with Greg ( the boss man) we were reasured this would be repaired, so we aggread with greg in writing (well letter headed email) at point of sale he would arrange to send us a replacement screen he said this was already on order and would be with him Tuesday to which he would then forward to us direct via recorded post plus we could have fitted at local dealer and they would cover the costs ok great so we bought the car on this basis. Now over three weeks later and a lot of phone calls all i get is greg and wendy are busy so they take all your details then say we will call you back but Mmm no call back and i mean not once have they called back, but then everytime i call back to complain they act out no recollection of previous calls yeah right, not once have they ever called back. Funny thing is on the last call i said your company is taking the p*** and the guy on phone was offended and said he would cancel the call ?? hold up ive been promised a replacement screen oh by the way to replace and have fitted would be at least a thousand pounds on a car i paid just over eleven thousand pounds for and your offended by the word p***. Vision Motors LTD Read The Consumer Rights Act 2015. And educate your staff on customer care skills as your lacking any after sales care, and contrary to your company title suggests you have absolutely no vision. As Vision motors staff lack any integrity and cannot communicate like normal people, we are left with no choice but to take this further. One week from posting this review, and i will be sending you a formal letter outlying what's in this post. Mr Robert John Knowles will be expecting court papers

Fantastic service very friendly and extremely helpful.

A big thankyou to Wendy and Greg my daughter loves the fiat bravo you were very helpful it was a pleasure doing business

i went down to the haydock branch to view a ford focus c max and test drove which seemed to drive pretty good apart from the damp in car from the valet which they did not let i dry out and boot would not open and was promised it would all get sorted despite all all this and the aggressive sales tactics (which kind of put me off wanting the car) i needed a vehicle and i put a cash deposit of £300 down on the car and was told it will be ready the following week so rang days prior to picking the vehicle up and was told a pick up time of 5 pm so drove down in horrendous traffic to get their and find out that the car had been crashed beyond repair in my eyes and they tried their hardest to tell me i was not and they would fix it but i intended to use it as a family car and will not put our lives at risk to line their pockets i asked for a refund and was told it would be in my account the following Friday even tho i payed cash which never happened so rang numerous times to be passed around the office like a bag of toffees with false promises of a refund and after over a month of money chasing and false promises i finally got refunded after speaking to manager who seemed to be conveniently busy till i stated i would no longer ring them and will be coming into office to sort it out and will be charging them for my time now i was not going to leave a review but now i have my deposit back i have continued my search for a vehicle and came across the very same vehicle with a £30 price drop so i would like to warn people of this company be very cautious when buying from these guys they will fill you with lies to sell you in my eyes dangerous vehicles the vehicles reg for said car is mj54wtk so if you want to be messed about lied to or buy a potentially dangerous car (in my opinion) these are your guys would give 0 stars if possible

fantastic service from start to finish

Just picked to my new car and I’m absolutely over the moon with it and the service I received. I went to see the car last Wednesday and all my finance and part exchange was sorted in less than a week!! Wendy is absolutely brilliant, so friendly and helpful and kept me up to date with everything. I would highly recommend them.