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Don’t bother asking them to do anything, they make promises and then do nothing. Emails, texts and calls not answered..where great until they got their money, bought a car from them and no parcel shelf, horn doesn’t work yet apparently passed its mot the week I bought it??
Disgusting with vision motor staff bought a ford fiesta when it got delivered no mot papers no log book they said they could not find it sent of for a new 1 we can't tax it untill we get a new log book so paid cash for the car cannot drive it look twice before you go there very bad attitude and very bad mannered they take your money quick enough
Gypsey boy in response to After service
It was my ma who bought this car and payed cash for it.after sales skills are terrible maybe a few training courses may help. along with the £100 hidden admin fee she had to pay an extra £25 for a new logbook my parents are disabled and need this car on the road asap. Avoid like a bottle of COVID 19 take a little time on reading other reveiws then make your mind up whether you want to bother wasting your fuel on going here.
Wanted to leave a review after I had the car for a week . I cannot be happier the service I’ve received from start to finish is absolutely amazing ! I sent a message about a car I wanted and because of the virus I was to scared to go look at it , Courtney reassures me most of the night it was fine and even dropped my new car of for me within a few days , they was great to deal with no issues what so ever the car is in great condition and they even let me pay after I had the car for few days to check I was happy . I don’t understand the bad reviews this company is amazing and I won’t be going anywhere else . Thankyou so much to Courtney and Stewart for your kindness Toni xx
Reviewer has confirmed their email address
Found the staff to be polite and helpful under the current Coronavirus lockdown. Cars selection is top quality, multi cars dropped at my home for review in my own time, minor queries answered without question Personal delivery service late at night and follow up curtesy call the next day. Highly recommended
I would recommend vision motors direct ltd, I was looking for a specific type of car , the staff were friendly, informative and helpful, the car I purchased had a number of small issues which they put right without any quibble. Len Wainwright
Reviewer has confirmed their email address
I can able to rate in negative if I can sure I will do that. They are bunch is crooks and say something else before purchase and change everything after sale when they had all the money. My advise they stay away from them but if you still want to go ahead then have everything in writing before you pay anything to them even a deposit. Because they don’t have any policy and just a beggar on the road. In short stay away from Vision Motors Direct.
I am very pleased that I was in a position to make the best decision on my future car purchase and the moment I was in the company I was in a different world where I was able to make sure I had the best chance of getting the right kind of car and the best way to finance my car to be able to keep my repayment to a minimum was so good
Reviewer has confirmed their email address
You know the phrase "I wouldn't buy a used car off him" ? This refers to (rhymes with "Rot") who works for this outfit. Said he would reimburse me for missing locking wheel nut key (£93), even took my card details, seemingly no quibble. Then spent weeks making excuses every time I rang - "I didn't get your invoice", "I'll get it done tomorrow", "I'm sure she did it yesterday". Can't decide if this is dishonest or just grossly incompetent. Either way, not a good look. Avoid.
Reviewer has confirmed their email address
Greg(General manager) @ vision Motors Direct was fantastic and has recently resolved my problems I had with my car. I would highly recommend Vision motors Direct and Scott.
Reviewer has confirmed their email address
Bought a car in June 2020 - Advertised with 2 keys. Car had scratches which as part of the deal would be dealt with. The car was listed with a low mileage. Was told it would be ready in a week. Waited 3 weeks, had to go back on 3 occasions to collect as scratches were not ready, then finance documents were incorrect. When I collected the car it had done approx. 500 miles more than when I paid my deposit to take it off sale. Constantly fobbed off by the sales associates. Been trying to get my spare key since June. GM NOW says they cannot doing anything as they do not have a copy of the original listing so are unsure if it was listed with 2 keys. Calls are recorded for training purposes. BEWARE DO NOT PURCHASE CAR FROM HERE!
Contactless delivery available on all cars. Delivery charge applies.
Here at Vision Motors Direct Ltd, we pride ourselves on our extensive range of used cars in the St Helens and the Leeds area.
A used car supermarket with over 400 Cars in group stock, our dedicated team are here to provide the highest level of expertise and advice when finding the right car for you. Always on hand for any questions you might have.
All our cars are HPI checked. Cashback available on Part Exchanges.
We offer an extensive range of Warranties with all of our vehicles from 3 months to 3 years.
Finance available to all. Most cases accepted even if you have been refused elsewhere. Low credit score, armed forces, bankrupt, iva, European license, late payments, defaults or arrears we can help.
We welcome a test drive on any vehicle. Welcome any vehicle inspection. Make sure every vehicle is in good condition. Provide V5's and service history where available.
We undertake to provide the highest standard of service, whilst acting responsibly at all times. If, however, in the unlikely event that you do have a complaint regarding the credit broking service we provide you with then please let us know in person, in writing, by phone, email or text message and we will seek to resolve your complaint promptly. If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service, you should contact them as follows:
Write to them at Exchange Tower, London, E14 9SR
Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
Vision Motors Direct Ltd
North Florida Road
Saint Helens
Merseyside
WA11 9TB
| Mon | 09.00 - 19.00 |
| Tue | 09.00 - 19.00 |
| Wed | 09.00 - 19.00 |
| Thu | 09.00 - 19.00 |
| Fri | 09.00 - 19.00 |
| Sat | 09.30 - 17.30 |
| Sun | 10.00 - 16.30 |
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