I bought a Volkswagen Touran in December 2019, it was machined polished to a very poor condition(swirls Marks and holograms). Had to chase up the 3 month warranty and also the extended warranty that I paid for, which I was told I will get when the 3 month runs out(not holding my breathe) £300 gone down the drain. I complained about the car been polished and was promised supaguard kit(still not received just lies and promises). Car was not valeted inside just a wash outside, Will not use again or recommend thank you.

Vision Motors Direct are fast to sell but not happy to help. I bought a car on 17.11.2019. I pay full price by cash without negotiating price and only ask about favour to tell dvla about new keeper, what they should do anyway. I left old logbook and green slip with them. I call to speak about this many times and still nothing.  They did not do this yet. Always on The Phone that my salesman is not in at the moment.

Vision Motors Direct are unprofessional and dishonest. Refusing to refund £100 deposit even though I was told The car would be ready on 3 different dates. My plan was to test drive and drive away happy. Arrived to collect, car no where in sight on dealer’s compound. Then told it would be ready the next day. Called in the next day, the salesman I dealt with was either fired or not in and the owner was on holiday and was told it should be ready on Monday at the latest. At this point I just asked to cancel as they clearly didn’t understand professional courtesy or customer service. They Then refused to refund my deposit as I was the one who cancelled the transaction (after being messed about!) Definitely do not recommend.

Bought VW Touran in good faith and took their word for it. Next day, problem with the instrument cluster. Took the car back, the dealer had it for 8 days before confirming what I saw the next day of sale. I tried reasonably asking for money back and they keep the car, the answer was no. Honouring the right to return, law their answer was a big no. I got the money back under section 75 form the cards provider. Now the card providers tried reversing the refund based on the dealer’s instructions who said that I still have the car. Potential buyers form this dealer, the car they told the card issuing banks is still not returned by me is as of today listed on this dealer website, VW Touran. See for yourself. Vision Motors Direct are not honest.

Writing this as "Anonymous" but the garage know what car we are talking about. Bought a Vauxhall Zafira in April. Engine light came on the very next day. Rang Vision, took it back for "their" garage to have a look at. A fault was diagnosed and we were asked to bring the car back for repair which we did and were given a courtesy car "out of goodwill" but after being told the fault was fixed the light came back on again. We gave Vision Motors more than one chance to repair the fault but they couldn't. They are not interested in putting things right once they've got your money. We have ended up £500 plus out of pocket because we had to get our own diagnostics done and took the car to a Vauxhall dealer for repair. Vision would not even contribute to the cost. The aftersales is practically non-existent, the excuses roll off the tongue when you try and contact them - they're with a customer, they're out of the office, they're on holiday, they're in a meeting, there's a family emergency, they're busy, they'll ring you back (don't hold your breath). Haven't got the room to go on and only gave one star as we couldn't choose no stars. Save yourself the hassle and find a reputable dealer. If I'd read these reviews earlier I wouldn't have gone there. No doubt the response from the garage will be how brilliant they are, what they did for us, what they offered us, we didn't give them a chance to repair the car etc etc - but judge for yourself, read the other reviews and avoid this dealer.