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Bought a 67 plate Qashqai from them in June. It was looked at by Nissan yesterday due to a number of faults, battery not holding charge, passenger seat broken and unsafe to use, drivers seat runners broken. The main thing was the brakes are defective with the pads 90% worn on rear and 80% worn on the front with worn discs all round at a cost of £665 to replace them ! This company clearly does not check the cars before they sell them. I have also asked them for the radio code and service book instead of just 2 a4 print outs of what’s been done, the car was sold with what they said was a Nissan service history but on speaking to Nissan they have never serviced the car. Beware this company with take your money and when you contact them they will not respond back to you
Reviewer has confirmed their email address
Staff from Vision Motors Direct Ltd in response to Stay clear
Hi Gareth. I have never received any communication from you regards any matters with the car. If you had they would have been sorted so please get in touch as any issues are sort able, instead of me finding out via a review, Thanks.
Gareth Reynolds in response to Stay clear
Have not made contact? Your email address keeps declining emails, I’ve sent emails via your website with no response, funny how when I enquired about the car you responded with in 20 minutes, I’ve sent you a message via instagram, you have not responded and I’ve sent you a number of messages via Facebook, the best bit about Facebook is you can see they have been read ! So yes I have made contact with you a number of times. I am now £665 out of pocket so it’s safe to use my car with my 5 and 1 year old in it knowing now it will stop ! I’ve sent emails and messages as it’s a record of what I have sent where as phone calls you can say I’ve never called or fob me off with all you excuses! You know who I am and have my contact details from your sales records, that’s if you keep them so there is no excuse for you not to make contact with me and offer to pay towards repairs. I’ve also got copies of all of this and all the emails and messages I’ve sent ready for when I contact trading standards, watch dog and rouge traders
Gareth Reynolds in response to Stay clear
Says it all, your now not responding to these comments/reviews
When I went to see the car the saleswoman was really helpful. I am very happy with the car and the service was excellent.
Reviewer has confirmed their email address
Staff from Vision Motors Direct Ltd in response to Brilliant service
Thanks for such a great review. We really hope you enjoy your car so from all the management and staff at Vision. HAPPY MOTORING.
I very naively bought a car from Vision Motors Direct for 7000,the radio was scratched and locked and I was told I could drive it home and the new part would be there in 1-2 days and I could take it back and their mechanic could fix it while I sat and had a coffee.Seven weeks later I was still waiting after numerous phone calls being fobbed of and nobody getting back to me at all I eventually liaised with Vauxhall motors who had to fix it and told me the part would only take two days to order and one day to fit, Still no phone call of the dealer to say they had it back,I rang and said I was coming down to get my car and wasn’t moving without it,rotten dirty where it had been left out and all my petrol gone I eventually got it back.I wouldn’t recommend them to my worst enemy,STAY clear of them.
Reviewer has confirmed their email address
Staff in response to Terrible service
Hi wendy. Unfortunately your review is not accurate. I dealt with your car and we ordered a new screen at a cost to us because you phoned and complained of a slight scratch in the corner. We booked your car into Vauxhall who could not code the screen to your car after it was fitted elsewhere. After this we paid Vauxhall 800 pounds for a new stereo to keep you happy so unfortunately this all takes time. As for the valet the car was in the same condition as when you dropped it off with us and you did just turn up unannounced to collect so we would not have had a service wash done. Also just to say your attitude towards the staff dealing with you and the language which you used was not of a nice manner and un called for. All the best. Vision motors.
Mick in response to Terrible service
They treat you the way they do and don't want you to speak your mind the staff at vision motors makes me laugh
Dealt with a bloke at haydock was unable to go down but was assured that if I put a £100 deposit that I would get it refunded if I did not want the car. Turns out I could not buy it 4 to 5 calls later each time a doffer excuse I did not get my deposit back. I am glad I did not buy the car if this is the way this dealer behaviour do not trust them when told it's refundable
Reviewer has confirmed their email address
Micheal in response to Very Poor dealers
Did the same to me I only hope that there director reads these reviews because they need a whole new team running this place. They have been in business less than a year and by the reviews it looks like they have ripped off a lot of there customers. Not good.
Staff from Vision Motors Direct Ltd in response to Very Poor dealers
Hi Mick as I have said in another review you seem to keep commenting on peoples reviews. Please call the General manager if you have an issue and have a chat, thanks and hope to speak soon.
Mick in response to Very Poor dealers
No point he is as bad as his salesman full of lies
I bought an Audi Q3 from Greg and his team , and got a great car , although l had a couple of items that needed looking at nothing was too much trouble.
Reviewer has confirmed their email address
Staff from Vision Motors Direct Ltd in response to Good Experience
Thanks for such a great review it was a pleasure to deal with you.
Got encouraged to leave a £100 refundable deposit to secure the vehicle. Vision Motors Direct then told me that car would be ready in 3 days as I mentioned to them I need a vehicle contacted them 3 days later to be told the car is still in prep after another several phone calls the car was ready 11 days later. So I went to view the car it was a blue Renault Megan. It had just passed it's M.O.T the car had a chunk out of the passenger side tyre and the engine was shaking that bad you could see the car moving. (Don't know how this car got an M.O.T) They also told me that the car had some age related marks this meant massive dents and scrapes along a full panel. The salesman did ask if I wanted to borrow a car and he would get the problems fixed but if the car was in preparation for 11 days and just passed it's M.O.T then these problems shouldn't of been there. So I decided no to go ahead and get my deposit back because I lost all confidence in them. they took my bank details and said it would be credited in my bank within 3-5 days 7 days later still not in my bank. I have had to ring citizens advice to help me get it back. They told me to ring them and explain to them because of long distance sales I am in titled to my deposit back. when I phone them they say I will get your salesman to ring you back but he never bothers to. Ask to speak to the manager and he's never on site. I have read very similar reviews about vision motors wish I read them before I left my deposit. BE WARNED.
Staff from Vision Motors Direct Ltd in response to Very poor salesman
Hi George. Thanks for taking your time to review us. Unfortunately the car had some age related marks when you arrived as described over the phone. The car was a genuine part exchange and only priced at £899. As for the time taken to prep it did take a bit longer than anticipated as the car needed an mot. All cars are mot'd at independent local garages and if there is any work needed again due to the age and mileage we always get this done. I spoke to you personally about your refund and explained that it would take 3 working days from the day it is done to show back in your account. I believe it is now back in your account. We wish you all the best on your search for another car and hope we can try and do buisness again in the future.
George in response to Very poor salesman
Hi just to reply to your message I did speak to you over the phone and I was told it would take 3 days for the money to go back into my bank. But I was told this on Saturday the 29th of June it is now Wednesday the 10th of July which makes it 12 days later and guess what the money is still not in my bank. Just some advice try and be honest with your customers. It seems that everyone that has had a bad experience it's always the customers fault and never the staff of vision motors.
Bought a 15 plate Vauxhall astra from Vision Motors Direct 5 days ago. When I arrived to collect the car i noticed the windscreen had a chip in it. As i had travelled 50 miles to collect the car i couldn't leave it to be fixed as needed to be able to get back home. I was told by Greg(office manager) to get it repaired and send him a receipt to which he would then transfer money to my account. Brilliant not a problem. During the sales process I believed I was getting a 12 month warranty with the AA, when I got home I called the AA to activate my warranty and road side recovery. Was told by AA that I needed a warranty number from the garage to activate my warranty. After looking through the papers I was given I noticed there was no mention of the warranty number. I called the garage back and was told by Dave(salesman) thought Greg would have to speak to the AA to get this code as they had only started using them. He re assured me I would get the number in the afternoon or worse case the following day. Greg never did call back(something that happens a lot) so I called the following morning respoke with Dave who then told me I must of misunderstood as the AA dont offer a 12 month warranty, and that there 12 month warranty was with a company called momentum warranties and it would cost £299 for 12 months! "But well worth it as there the best in the uk" I was told. I took the offer and paid over the phone. Afterwards I went out in the car and an engine management light came on. I followed the instructions of the warranty company and started asking garages if they were Vat registered, what there labour charges are(as they only cover £60) all garages I spoke to would not do the work if I was using that warranty company as they had all had bad dealings with them. I spoke to Vision motors saying the car was no good, the warranty was no good and as I'd only had it 2 days I would be bringing it back. At this point Greg came on the phone. Told me he would refund the £299 paid to the warranty company and would cover the cost to get the car fix. So I decided that was fair and went to the garage saying the knowledge I wouldn't be out of pocket. That was 3 days ago! Despite me calling them back approx 15 times and send 3 emails. Greg always seems to be in a meeting and not able to return my calls once finished. So obviously I'm now out of pocket for windscreen and engine light. I would highly recommend that nobody buys anything from this garage or any other garage he may end up at Trading standards have been contacted. VERY UNHAPPY CUSTOMER.
Reviewer has confirmed their email address
Staff from Vision Motors Direct Ltd in response to WARNING! STAY WELL AWAY
Thanks for reviewing us. I have spoke with you over the phone regards this matter previous to your review. We explained that your car comes with 12 months breakdown and 3 months warranty. As you said you must have miss heard and assumed 12 months warranty which is also written down on the back of your order form. I have also spoke to you and processed a refund for the warranty you bought as your local garage did not use momentum which is not a fault of ours. If you have called 15 times whilst i was in a meeting then appologies1. As stated at point of sale there was a small chip in the windscreen which was not picked up on mot, or pre check so the same stands, if a local windscreen repair company is to fix then we will pay for this. If you need any further help please call. All the best Vision motors.
Keith Morgan in response to WARNING! STAY WELL AWAY
Hi Greg. Lovely to see you respond to this email! Very interested to see you say you've refunded the £299 and the £50 for the windscreen that's great! Unfortunately the credit card company or the bank can't find these refunds. I've spoken with Gary in the office who informs me nothing has been refunded(despite you saying otherwise) he also says one of you shall call me tomorrow to refund the money directly onto my card??? Look forward to finally getting this done. Regards Keith
Me and my partner went looking for one car we had seen online, when we got there the gentleman dealing with us Andy advised us he had a better one in stock, it was amazing! So much better, he definitely catered for us! And did everything above and beyond! Would recommend him and Vision Motors Direct to all!!
Once upon a time we Bought a car up north. As we are a growing family we thought we would get a second family car so we worked hard and saved up, my wife had her eye on a grand C4 picasso. Then we came upon vision motors LTD. As Matt Alright (Watchdog) would say. Not to be confused with any other traders with a similar name and there are alot. Ok Lets begin Vision Motors had the car in the spec we wanted so we got them to send us some pictures as they were not in the listing at the time, we were advised by wendy the car is in excellect condition. The pictures sent looked great so we arranged to view the car and left a £200 holding deposit, then the problems started we were told car was off for wheel refurb and would be ready Wednesday called Tuesday to confirm ready as me and the wife both taking a day off work and traveling over 100 miles to get there for nothing seemed pointless, wendy didnt know if would be ready weds ok what about thursday err dont know ok Friday maybe ?? ok about Saturday yes sould be ready for saturday ok cool. So i called saturday morning before leaving and yes it was ready we arrived at vision motors via sat nav then had to drive through a car wash to get there?. Then no where to park. We waited around for about a hour we finally got the keys to look around the car this was in good condition externally and internally except for the main 12” panoramic HD dash display this was smashed, (after getting home we discovered car was not even roadworthy as screen smashed right where the mph is displayed and obstructs speed visabilty.) This was conveniently cropped from pictures that we were sent, and no mention during phone calls ok after speaking with Greg ( the boss man) we were reasured this would be repaired, so we aggread with greg in writing (well letter headed email) at point of sale he would arrange to send us a replacement screen he said this was already on order and would be with him Tuesday to which he would then forward to us direct via recorded post plus we could have fitted at local dealer and they would cover the costs ok great so we bought the car on this basis. Now over three weeks later and a lot of phone calls all i get is greg and wendy are busy so they take all your details then say we will call you back but Mmm no call back and i mean not once have they called back, but then everytime i call back to complain they act out no recollection of previous calls yeah right, not once have they ever called back. Funny thing is on the last call i said your company is taking the p*** and the guy on phone was offended and said he would cancel the call ?? hold up ive been promised a replacement screen oh by the way to replace and have fitted would be at least a thousand pounds on a car i paid just over eleven thousand pounds for and your offended by the word p***. Vision Motors LTD Read The Consumer Rights Act 2015. And educate your staff on customer care skills as your lacking any after sales care, and contrary to your company title suggests you have absolutely no vision. As Vision motors staff lack any integrity and cannot communicate like normal people, we are left with no choice but to take this further. One week from posting this review, and i will be sending you a formal letter outlying what's in this post. Mr Robert John Knowles will be expecting court papers
Reviewer has confirmed their email address
previous in response to Absolute rubbish Customer service
They are good at taking money and helpful when selling you a car. After that they are not interested. The warrantly means nothing. Terrible customer service.
Fantastic service very friendly and extremely helpful.
Reviewer has confirmed their email address
Contactless delivery available on all cars. Delivery charge applies.
Here at Vision Motors Direct Ltd, we pride ourselves on our extensive range of used cars in the St Helens and the Leeds area.
A used car supermarket with over 400 Cars in group stock, our dedicated team are here to provide the highest level of expertise and advice when finding the right car for you. Always on hand for any questions you might have.
All our cars are HPI checked. Cashback available on Part Exchanges.
We offer an extensive range of Warranties with all of our vehicles from 3 months to 3 years.
Finance available to all. Most cases accepted even if you have been refused elsewhere. Low credit score, armed forces, bankrupt, iva, European license, late payments, defaults or arrears we can help.
We welcome a test drive on any vehicle. Welcome any vehicle inspection. Make sure every vehicle is in good condition. Provide V5's and service history where available.
We undertake to provide the highest standard of service, whilst acting responsibly at all times. If, however, in the unlikely event that you do have a complaint regarding the credit broking service we provide you with then please let us know in person, in writing, by phone, email or text message and we will seek to resolve your complaint promptly. If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service, you should contact them as follows:
Write to them at Exchange Tower, London, E14 9SR
Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
Vision Motors Direct Ltd
North Florida Road
Saint Helens
Merseyside
WA11 9TB
| Mon | 09.00 - 19.00 |
| Tue | 09.00 - 19.00 |
| Wed | 09.00 - 19.00 |
| Thu | 09.00 - 19.00 |
| Fri | 09.00 - 19.00 |
| Sat | 09.30 - 17.30 |
| Sun | 10.00 - 16.30 |
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