Vulcan Motor Company Ltd from Vulcan Motor Company Ltd in response to STEER CLEAR

Dear Matt Jones As a company that has achieved 737 Auto trader five star reviews, won four Auto trader customer highly rated awards in 2018 - 2019 - 2020 - and 2021, we have also received over 217 Google reviews, and we have worked hard for over thirty years to gain and maintain a strong reputation, we were very disheartened to read this review and would like to respond for balance. We can confirm that we sold you a modern classic Bmw 540i in April 2021, It had approximately 100,000 miles on the clock, and was 21 years old at the point of sale, You viewed the vehicle prior to purchase, and you decided that you would like to take ownership, we agreed a price, and we agreed to fully prepare before you took delivery, it was subject to a full 12 month advisory free mot test, it was fully serviced, and we completed a full pre sales service inspection, you duly signed all documentation to confirm that you were happy, and that the Bmw was fault free at the point of sale, you then drove the Bmw home some 100 miles to Essex, you then contacted us in the following weeks to report that the ' Engine didn't sound right ' And you asked for a refund, we did consider this option and the final decision was based upon if there was any faults present, We advised you to return the vehicle on a low loader in case you caused any damage to the engine due to your report, you refused and you drove it back to our premises, It was booked into M Craft Bmw for an independent inspection, where they completed the full inspection and health check, including full diagnostics, we are in possession of this report, they found one issue with an exhaust oxygen sensor, and with their advise we had it replaced, we paid for the inspection, and duly paid for the replacement sensor, there were no faults found with the engine, or ecu, we contacted you to arrange collection, and you refused and again demanded a refund, when you eventually collected the vehicle, you then took it to Bmw Colchester where they completed a free 1 minute 42 second inspection - health check, and again they confirmed that there were no issues in the engine ecu or any engine codes present, they did report some minor leaking around a seal, and that there was no water in the header tank, we have the video, but we have never received any paper work from them or you proving any of the faults you allege were present, you then threatened court action if your demands were not met, we welcomed this course of action, your brother then called us in the office, again demanding a refund, we did then subsequently block you from WhatsApp, We then received an e mail in January 2022 from you stating that your Bmw had caught fire, and that you were seeking to recover some costs, we have had no evidence of any costs, and again you threatened court action, we again welcomed any court action, and we made it very clear that we deny all of your accusations, and that we would strenuously defend our case, you have now decided to take this further and we have responded accordingly, we will welcome our day in court with you, and we will publish the outcome of the case once a judge has heard both sides of this very unfortunate situation. Kind Regards Vulcan Motor Company Ltd