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36 reviews from our car dealer reviews community
Leave a review for Volkswagen Van Centre Birmingham
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36 reviews from our car dealer reviews community

Leave a review for Volkswagen Van Centre Birmingham
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"Darren was very helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'll be honest I haven't driven my California much as I've been busy painting, so I've only been using it to pick up some more paint but up to now everything is going good with it. I have noticed a few squeaks coming from the wardrobe/kitchen sink area but I'll get these looked into. Otherwise it drives well, has plenty of power and I'm happy with it. Darren looked after me and he was very helpful on the day.

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Sharon from Volkswagen Van Centre Birmingham in response to Darren was very helpful

Good Afternoon Darren, We appreciate your 5-star review and are thrilled to learn that you are enjoying your time in California even if it is to collect paint. Your feedback will be shared with Darren, as I am certain he will be pleased to receive your thoughts. Best regards, Sharon - Swansway Motor Group.

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"All good "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've only done day trips in my California up to now, no overnights but so far everything has been all good. Darren was an excellent salesman. 5 stars.

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Sharon from Volkswagen Van Centre Birmingham in response to All good

Good afternoon, We appreciate your feedback. Darren will be delighted to learn that his assistance was valued and that you are satisfied with your experience in California. It is wonderful to hear that you have already enjoyed some day trips. Thank you for choosing us, and we look forward to welcoming you back in the future. Best regards, Sharon - Swansway Motor Group.

"Happy with my new transporter "
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really love my new transporter van . The build quality and engine are a definite upgrade coming from a ford transit connect . A couple of things I should mention is that there is a definite blind spot in the wing mirrors compared to my last van . If another car is to the side of you , just back from your side window , then you cannot see it without turning your head a little behind you . This is my experience and I just wanted to point this out to anyone who isn’t used to this for safety reasons. Also the sensors around the van a a little trigger happy if you even go near a leaf on a tree it bleeps like mad . Other than these small issues I’m pleased with my purchase and most likely stay with vw forever now . thanks

Sharon from Volkswagen Van Centre Birmingham in response to Happy with my new transporter

Good Afternoon ,Thank you kindly for your Review, we are very pleased to hear that the team looked after you and made the decision to move from your ford Transit to the new VW Transporter. We really appreciate your honest with the pros and cons of using the van. May we take this opportunity of thanking you once again for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"First class as always! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is my 6th car from Jayne and Dave at VW Van Centre in Birmingham and as always it was 1st class service, history will repeat its self! As I am sure ill be back soon for another van to add to my fleet.

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Sharon from Volkswagen Van Centre Birmingham in response to First class as always!

Good Afternoon, Thank you for your 5 star review , Your loyalty to the VW Birmingham Van Centre is gratefully received and we your like to thank you for your repeat business on this 6th occasion. Jayne and Dave will be delighted to read your kind words. We trust that your new addition to your fleet is perfect for your needs. Thank you so much for your repeat business and we look to welcoming you back in the future . Sharon - Swansway Motor Group

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"Living up to my expectations "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I cannot fault Darren in the slightest; he was extremely helpful from start to finish. Everything was done professionally, and at no time whatsoever did I feel under any pressure. I'm proper made up with my VW Vivaro; it is a smashing van and lives up to my expectations. 

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Sharon from Volkswagen Van Centre Birmingham in response to Living up to my expectations

Good Afternoon Dean, Thank you so much for your 5 star review. We are delighted to read your kind words for Darren it is great to hear that his guidance help you find your perfect VW Vivaro that fits your needs. I will cascade this review to Darren and Senior Management as they will be thrilled to hear. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Good for business "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was needing a new van to add to our fleet, and I came across Volkswagen Van Centre in Birmingham, which had a Caddy-LCV available. The guys there were very accommodating. As I live in Devon, the trip up would have been a long one, so the salesman gave me a call to talk me through everything and provided me with a detailed video of the van to make sure I was happy to proceed. Originally, buying a van over the phone made me slightly nervous, as it was not something I had done before, but the process was so easy, and the car was delivered and was in even better condition than I thought. Huge thank you to VW Van Centre Birmingham. You have helped my business massively, and I will be in touch in around 18 months when I am ready to expand my fleet some more.

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Sharon from Volkswagen Van Centre Birmingham in response to Good for business

Good Afternoon Scott, Thank you so much for your 5 star review. We are delighted to read you found the perfect Caddy- LCV to add to your fleet at our VW Birmingham Van Centre. When purchasing from a a distance it can be a make you a bit nervous we are thrilled the team gave you the confidence to go ahead with the purchase and that when it was delivered it exceeded your expectations. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"No complaints"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Discovering Volkswagen Van Centre Birmingham through Auto Trader was a pleasant surprise. The positive reviews and wide range of vans available immediately put me at ease. Upon visiting, I found the Transporter LCV to be the perfect fit for my needs. The service I received was exceptional; the team ensured I got a van that suited my requirements perfectly. The buying process was smooth and straightforward, making it a hassle-free experience.

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Sharon from Volkswagen Van Centre Birmingham in response to No complaints

Good Morning Reece, Thank you kindly for your 4 Star review. We are very pleased to hear that the team at Birmingham Van Centre looked after you and you received brilliant customer service. We are thrilled they found you a perfect transporter to fit your needs. May we take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Finally got what Iv always wanted "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have always wanted California to take on long road trips, so I was looking online and came across the Volkswagen van centre in Birmingham. I met with Jay, and he was really knowledgeable, and unlike a lot of salesmen, he was never pushy or made me feel pressure to buy. They have truly made my dream come true, I cant thank them enough and I can't wait to take them on their first road trip to France in a few weeks.

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Sharon from Volkswagen Van Centre Birmingham in response to Finally got what Iv always wanted

Good Afternoon Stephen, Thank you kindly for your 4 Star review. We are very pleased to hear that Jay looked after you and you received brilliant customer service. We trust you are enjoying your dream VW California and we hope you have many great adventures in it. May we take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Enjoyable Experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having started up my exciting new business being a tour guide in Scotland, I was in need of a vehicle to facilitate the tours. I had heard great things about this dealership, so I headed down hoping the best and I wasn't disappointed. Jayne who was helping me in the sales process was excellent and honestly couldn't have asked for anymore from her. With her help I purchased a VW Transporter Shuttle, which looks great and its a fabulous first addition to my business. Since having the van I have now been able to confirm a few bookings in April, and im really looking forward to it - Exciting times, thank you Jayne

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Sharon from Volkswagen Van Centre Birmingham in response to Enjoyable Experience

Good Afternoon ,Thank you so much for your 5 star review. We are delighted to read your kind words for Jayne it is great to hear that her guidance help you find your perfect VW Transporter Shuttle to start up your new exciting business. I will cascade this review to Jayne and Senior Management as they will be thrilled to hear. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Jayne = Golden "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is my second purchase from VW Van Centre in Birmingam, as I bought a Transporter about 4 years ago...and converted it into a camper van. Used a little custom for work but unfortunately that was stolen recently, which was a nightmare, which meant I was now urgently looking for a work van. I looked about through lots of second hand vans online, but nothing was jumping out at me. So I headed back over to VW Van Centre in Birmingham where Jayne who helped me with deciding on a new van instead. She was golden, she provided a 10/10 service. I am loving the new Transporter, its a great drive and perfect for me, no doubt in a couple of years I will convert this one into a camper too and ill be back to see Jayne again.

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Sharon from Volkswagen Van Centre Birmingham in response to Jayne = Golden

Good Afternoon Philip, Thank you so much for your 5 star review. We are delighted to read your kind words for Jayne it is great to hear that her guidance help you find your perfect Van. I will cascade this review to Jayne and Senior Management as they will be thrilled to hear. Thank you so much for your repeat business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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Dealership Information

Volkswagen Van Centre Birmingham is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Commercial Vehicles. As well as the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, we also offer flexible finance options, warranty, servicing and repair. So your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Commercial Vehicle!

Deals in: 4x4s, Cars, Vans
Manufacturers: Volkswagen
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
36 reviews4.8 out of 5 stars — Rated Excellent
Excellent
30
Very Good
6
Average
0
Poor
0
Terrible
0

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    Contact Information

    Address

    Volkswagen Van Centre Birmingham
    St Stephens Street
    Birmingham
    West Midlands
    B6 4RG

    Get in touch

    0121 514 0626
    https://www.swanswaygarages.com/volkswagen-commercial/contact-us/birmingham/

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 15.00
    Sun Closed

    Dealership Statistics

    91%
    Would recommend this dealer to family and friends
    100%
    Percent of reviews responded to by this dealer

    Additional Information About Volkswagen Van Centre Birmingham

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Volkswagen Van Centre Birmingham
    VAT Number: 823 8072 33


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