Adam Walters from Walters Motor Group in response to Avoid

Dear Charlotte, I'm sorry you felt the need to 1 star review us, but just for clarity for everyone reading this its only fair they understand the reason you have 1 star reviewed us. Essentially Charlotte's V5 logbook got registered to the wrong address because we misheard her post code whilst reserving over the phone and one letter was wrong resulting in a different street address which we are of course apologetic about. However, the order form and invoice subsequently generated and which Charlotte later checked and signed in person showed this same error, yet she didn't point it out and ask us to amend it prior to the V5 being registered at a later date. The only person who could possibly know this address was incorrect was Charlotte herself, and if she doesn't point it out, how are we to know an error has been made? There were many opportunities along the way for Charlotte to point this error out but she failed to do so. I fully respect we have misheard a letter in the post code over the phone, but you surely have to accept responsibility for not checking your paperwork is correct before physically signing to say it is correct. Charlotte then demanded that we pay £25 to correct the error with the DVLA. Our admin team will only work off signed paperwork so they have actually done their job correctly and registered your car to the address you signed to say was correct. We also called you to discuss the situation where you then accepted responsibility, and understood what had happened but then proceeded to threaten us about our reputation which I find unacceptable. You then 1 star reviewed us so we called you back to discuss again, where were going to offer to write to the DVLA to get this rectified free of charge for you but before we could speak, you rudely hung up. As such I feel your review is extremely unjust and your behaviour totally unnecessary. We are genuine, honest people, if we make an error we will hold our hands up as I have admitted here, however if we aren't informed of our error at the point where you sign your paperwork, and you are the only person who can possibly know of the error, then you have to take your share of the responsibility. 1 star reviewing companies who work hard to establish a good reputation and who do their job well is not a responsible way to act and can be damaging, hence why I feel the need to fully represent what happened online. We are still here to help, and if you would like our assistance, kindly call us, act respectful and we can work together to resolve the issue. Kind regards, Adam and the team at WMG

Adam Walters from Walters Motor Group in response to WMG Sell Dangerous Cars

James, may I take the opportunity to defend our good name against your allegations. Firstly, to those reading, we have never sold you a vehicle, nor have you ever stepped foot in our premises, seen any of our vehicles or met any of us in person. You merely enquired on one of our cars that subsequently sold while you were considering it. When we rang you to personally discuss this review you have left us, and allay any concerns you may have with our company, you kindly put the phone down on us. I think that anyone reading this will start to get the gist of where we are going here... So I will reply directly to you on here instead. I find the allegations you make to be extremely serious, and as owner of the business I take them very personally, as do my team here at WMG so its only right I take the time to reassure the viewing public. Firstly we do not sell "dangerous vehicles", this is a complete lie, and quite frankly just slanderous. The car you initially enquired about had a BMW recall in place for an exhaust gas recirculation motor modification. We spoke to BMW as part of our checks whilst preparing the car for the person who has actually bought it, who have confirmed the car is perfectly safe to drive and the recall can be carried out at any time, and to book it in at our or the new owners convenience. Your allegations are entirely false and defamatory and without any substance whatsoever. Had you taken as much time and diligence to ring BMW as you have compiling your review, you would have found this. Secondly, we have vast knowledge of the motor industry, our sales team take great efforts to answer any enquiries in detail, and I've actually taken the time to read and listen to your conversations with Ross where its abundantly clear he was looking into the exact service history as per your request until somebody bought the car from under you one evening via our online purchasing portal. Ross notified you of this immediately the next morning so you were kept fully aware that the car was no longer available. Yes we have a £99 arrangement fee on all of our retail sales vehicles, this is very clearly displayed on our website, and on many of the 3rd party companies we use to advertise on, such as Autotrader, and our website (and Autotrader) gives you very clear information as to what benefits you get for this fee. There is nothing hidden whatsoever, its all very transparent. If you had any concerns about this, our sales team would have gladly talked you through it to reassure you of what it means and the level of preparation this allows us to provide our wonderful customers. Which takes us nicely onto your final point, the checks and level of preparation we do. When a car sells, this is the time that the pre handover checks are carried out. This includes servicing, MOT, final paperwork checks, recall checks, a full pre-delivery inspection, vehicle detailing and fuelling the vehicle, so come handover, our customers have a "freshly" prepared vehicle, not one that's now out of date. There is no point in doing checks such as manufacturer recalls (which are free to rectify anyway by the manufacturer) weeks or months earlier as things can change in the period between the cars arrival and its eventual sale, new recalls could be issued by a manufacturer for example, we would much rather do them all in one go, and with up to 150 vehicles in stock at any one time, it makes it much easier to manage for us as well. So please rest assured, our cars are thoroughly examined, thoroughly checked, and extremely well prepared, and yes the new owner will be delighted with his new car. As for your review, I don't think there's much else I need to say, I think anyone reading this will make their own judgement of our company, by reading the hundreds of glowing reviews which our fantastic customers who actually purchased a car, and have experience of what they are talking about, have written. Kind regards All of us at WMG

Adam Walters from Walters Motor Group in response to Awful

Hi, I just wanted to ask if you would be kind enough to contact us directly? We have no record of selling a vehicle to a Brenda T, and as such have little to no idea what this complaint is referring to? We are always here to help and would encourage anyone with an issue to contact us directly for support rather than leave defamatory comments online. We know we will always do our best to help but without any information about the nature of your issue, and no contact details for yourself, it's impossible for us to assist you further. Kind regards, Adam and team.