If I could leave a 0 star I would. I’ve had 4 Audis, one brand new from this dealer as well as an approved used. With another 2 approved used from other Audi dealers over the last 9/10 years. My car currently had the same faults come up over and over again, they looked at it under warranty 2/3 times and they said had resolved the issue but they hadn’t. Now out of warranty they charged me £280 for a “fix” of the same issue, only for the faults to still come up. I’ve since taken it to Kwik Fit who have managed to fix the issue, but I’ve had to spend another couple £300 pounds with them. How can they be so incompetent when they’re suppose to be factory trained yet my local Kwik Fit garage has fixed the issue that’s been going on over 2 years. Last time I deal with Warrington Audi and likely last time I’ll buy an Audi. Poor service, high prices, poor quality!!

When buying a car they are amazing. But if something goes wrong expect the worst service imaginable. Ignored emails and calls. No ownership of the issue… 3 month old car needs a new gearbox. No parts or replacement car available. Waiting for refund! Who knows how long it will take

Absolute hopeless. i paid a £500 deposit on a car then once they had that assurance of the sale i got zero contact from them for a week and a half not even a email. i then informed them that i no longer wanted to proceed with the sale and requested my deposit back. i would have better luck trying to get blood out of a stone! i emailed and called multiple times and was always told it was waiting to get "processed" i really didn't think it would take more than 3 weeks to process a deposit back. Avoid at all cost!

Absolute hopeless. i paid a £500 deposit on a car then once they had that assurance of the sale i got zero contact from them for a week and a half not even a email. i then informed them that i no longer wanted to proceed with the sale and requested my deposit back. i would have better luck trying to get blood out of a stone! i emailed and called multiple times and was always told it was waiting to get "processed" i really didn't think it would take more than 3 weeks to process a deposit back. Avoid at all cost!

Three calls over four days to their service centre pre service, all ignored, no return calls. Then paid a £750 bill only to find out they forgot to Valet it as I had enquired,. Very poor..

Booked for a collection in good time for MOT and update on the car. Received a voicemail the day before to ask me to contact them. I rang 4 times and after 20 of waiting on hold each time and wasting over an hour of my time, I eventually got through just before 5pm to be told they weren’t coming. Next appointment was weeks after my MOT was due and I wasn’t able to get to Audi with such short notice as I work 6 days a week and they aren’t open on Sundays. The girl on the phone couldn’t have cared less. She said she was trying to help me as she had asked her supervisor and was told I could be squashed in and would have to come down and wait. I kept telling her that I couldn’t have time off work with such short notice. I work at a GP and have a full list of patients everyday who can’t be cancelled at such short notice and certainly not before my MOT. She couldn’t have tried harder to get me off the phone and they didn’t want to help. At this point I need to add that this is the forth time Audi Warrington have let me down. The first time I explained the problems that the car was having. It was returned having been serviced but none of the issues were fixed. The second they called me the day of my appointment and said they weren’t coming. The third they just didn’t show up with no communication at all and now this. Not to mention the car itself. I get locked in the car due to a central locking fault. Bits of the inside just fall off because it’s so poorly made. I can be driving and all of a sudden the car will tell me there’s no keys in the vehicle which is really unsettling when you’re on a dual carriageway or motorway. As a result I will only make short journeys. I cannot count how many times Audi assist have had to come out because of danger lights coming on unnecessarily. I actually can’t wait to give it back. Please, if you take anything from this review, avoid Warrington audi because their service is poor to say the least

Brought my car in 8am Friday as had a fault,no contact from dealership so I contacted them at 4pm to be informed that they would need a part. They would order and fit on Saturday morning and would contact me when ready, I asked what time they would close on Friday as I need my car for work over the next couple of days. I was told they close at 5pm but would contact me as soon as ready. By 4pm on Saturday I had had no call so I called them. The service dept had left at 12.30 without contacting me and they didn’t know if the car had been fixed or not! They only re open on Tuesday, I need my car for work… I then made my way to the dealership as over the phone I was getting nowhere! The service manager tried to be as helpful as he could and after some prompting from my husband contacted the person who had carried out the work. Work had been done but they had just failed to tell me. I had taken my spare car key with me just in case as they couldn’t give me my keys back! The receptionist Elaine however WOW! I have never met a more aggressive rude and confrontational receptionist ever, she really needs some training on customer service,whilst having a conversation with the manager she certainly did like to butt in and make inappropriate comments, totally undermining him and contradicting him, so unprofessional. If she’s the first Person you meet when buying a car well sales will go down!

Booked in for a test drive a week in advance. When I got there, they didn't even have a car for me to drive. All the salesman could say was 'I didn't book you in'. Very poor, I would definitely stay clear of them.

I’m now two weeks into ownership of my lovely new A4 Avant, that I’d love to say was purchased through Warrington Audi, but I can’t. From the get go, the service here was below par. Twice I was told somebody would telephone to make an appointment, but they never did. When I eventually decided to just turn up, I would go as far as saying I felt like an inconvenience because I have very specific ideas of what I want. I was told that an A4 could be brought up for me to test drive, so I agreed to come back a couple of days later. When I turned up there was no car available, I was simply told ‘oh I’ve had a bit of a ‘mare getting you one, but I do have an A6 that you can drive.’ Not exactly useful considering the A6 is a much bigger car. The car that was originally going to be brought up for me I put a deposit down on so that I could go away, do some research and have a think. When I phoned up to give the go ahead on the deal I was told that the car had ‘accidentally’ been sold. I found the car on the group website, and rang the dealership where it was located. ‘Oh it’s not been sold!’ So either somebody wasn’t being honest somewhere along the line or it was just general incompetence? The sales manager then telephones to try and salvage a deal, during which he tries the typical hard sell to try and get me to buy a car that was a) older and b) had considerably more mileage on it. I was told repeatedly that it ‘ticked all my boxes’ and that I ‘needed to compromise’, seemingly ignoring the fact that I’d already compromised by going way, way over my original budget and sacrificing spec! Just some advice for said sales manager; The customer gets to say whether something is worth compromising on, not you. I did eventually get my deposit back, although it took several phone calls, and I went off to buy a considerably better car at the excellent Watford Audi. I have to say the experience at Watford was the easiest experience I’ve ever had buying a car, and that was with having to travel down there from Liverpool to pick the car up!