Waited over 10 minutes on the phone for parts, got tired of waiting hung up. Poor response time being a main dealer of a quality product.

I purchased an Audi Sportback 2.0 150 Badge. 18 Plate. it had under two thousand miles on the clock. I always like to have my cars serviced and make sure the engine oil and filter are changed on a regular basis. Because of an unforeseen problem after taking delivery i decided not to drive for a few months, then the Corona Virus Pandemic started, this meant i had much less use of my car. and this in tern meant the mileage was well under what i would normally cover. When the mileage reached four thousand miles i decided to approach Audi Warrington regarding having a first service carried out, I was quoted four hundred pounds, I asked for a break down as to what would be done to justify the four hundred pounds. Mainly what i expected on any service was, oil change, oil filter change, not what i expected was, pollen filter change, not at four thousand miles, i was informed the cost for a pollen filter would be £49.00. i informed them that the car had not covered enough mileage to justify changing the plan filter, but they insisted it was part of the first service required. The rest of the service was done by visual checks, how can this justify the cost of four hundred pounds ? I have notified Audi Warrington that i was never issued with a Service book when i took delivery, I have received two different replies, the first being, Audi Warrington no longer supply a service book, it is now electronically recorded, the i received another reply from Audi Warrington, that i could obtain a service book if i visited their show room at Warrington. I immediately responded to their emails asking them which one of these emails am i to take as the truthful answer, needless to say i am still waiting. Could it be Audi Warrington were hoping i would choose them to carry out any service on my vehicle,? and thats the reason for not supplying a service book, Before this happened at the start of the Pandemic the car had a flat Battery, I informed Audi Warrington of the problem, after two days of waiting i again contacted Audi Warrington, i was told to drive my car to their premisses at Warrington and they would investigate it, I again informed this person the car has a flat battery, if i was able to drive it i would not be in conversation with you. When the Audi breakdown service arrived at my home, i was informed Audi had been having problems with a bad batch of batteries, but great to say this battery was exchanged for another and no other problems have occurred. If only all Audi problems could be solved as easily, i won't say as quickly, it would avoid Audi Customers suffering so much frustration.

The 2017 A7 approved Audi i bought from Warrington Audi in January 2021 turned out to have no service history whatsoever .This vehicle. I was assured had gone through a 145 exacting checks .History + Milage check .Service history . I returned the car in April for a full refund Which took a further 5 days to go into my account .I gave them 5 stars at the time .ITS -5 NOW THEY ARE NOT BOTHERED.

Warrington Audi are tenacious when it comes to getting to the bottom of issues :)

brought a new A8 in november 19 and in two months of having the car it has been back for a total of 3 weeks getting repairs carried out on it customer service after you have partied with your money is terrible i have had 2 managers deal with the issue and it is still not resolved I'm stilling waiting to be called back on friday and now its sunday. the one star is only for the sale guy who sold me the car who was amazing unfortunately his managers have failed him in getting a better review.