I had an outstanding experience with James at Volkswagen Warrington. From the very beginning, he made the whole process incredibly easy and stress-free. His attention to detail was excellent, ensuring everything was handled smoothly and nothing was overlooked. James was professional, approachable, and genuinely cared about making sure I was happy every step of the way. I’m so happy with the service I received from start to finish, and I’m absolutely delighted with my car. I wouldn’t hesitate to recommend James to anyone looking for a top-quality experience! Thank you James

I was changing my car (Zafira) but didn't really know what to purchase as a replacement. So I Described to James what my criteria was. He listened very carefully, showed me the T-Roc and suggested a test drive. James manner was calm and informative, certainly not pushy or patronising, He gave me time to consider my decision and had a potential car delivered to the garage for me to test drive. The T-Roc was a great choice for me, good mileage, great condition and and a perfect demonstration on how to work all the new technology. (Moving from a manual to an automatic). I believe he went the extra mile (excuse the pun) to meet my criteria and source a great car for me.

During the recent pandemic my company had made announcements that there could be job loses, because of the uncertainty I didn't want to enter into a 4 year agreemen, I explained this to the Warrington team but I was met with a very angry person who had told me my finance on my existing car had been paid off and a new set up , to my shock. I was told signing the online document was in principle to secure the car so it could get a few scratches done, that never happened. I returned in pouring rain to veiw the car which was covered down one side with t cut or wax of some kind. I ah e asked for my refund but the angry manager told me that there would be a £100 admin charge , ok but I'm owed £150 which they have refused to return. Disgraceful attitude, angry manager , these people are put under to much pressure to hit targets by the end of the month , I have followed up my complaint through my credit card company. Stay well away from this place.