We used Audi Watford for the one service our new A4 Avant needed on its two year lease. With less than 10k on the clock they reported the clutch needed replacing at a cost of GBP2k+. Engineers report stated "customer has burnt out clutch". They further explained a burning smell was the main reason for the diagnosis and helpfully added that it could fail at any time. We took the car to another main dealer for a second opinion and they were shocked by our treatment . They first offered to investigate under warranty but then withdrew as there were no symptoms or reasons to suspect a fault and were happy to certify to that effect. I can only assume the Watford staff member who picked up the car for its service caused the initial problem by driving badly and this was followed up by a lack of customer service. We have a Toyota now,

Excellent customer service given by Abbey Chandler. She is always very helpful and goes out of her way to help with any issues i have with mine or my wife's car

My company car had a defective battery so I took my vehicle in for it to be changed. They had the car for almost a week for something as simple as a change of battery. When finally they called to say my car was ready, I turned up to reception. There were three people on reception. One was on her phone using an App, the other was typing away on a keyboard and another was with another customer. Not one looked up at me to ask why I was standing at the desk. All seemed totally oblivious. It wasn't until the person who was dealing with another customer had finished before I was acknowledge. Once I got the car, usually my experience with Audi is that they give a courtesy valet and car wash, but none of that. It was totally untouched and inside there was a strong smell of cigarettes, which turned my stomach. I had to drive home with my window fully open to try and get rid of the smell. There was nothing wrong with the work they did, but how much can really go wrong with changing a battery? It's just all the little things that add up. This makes me feel they are not bothered about the things that really make a difference. I certainly would not by a vehicle from this particular dealership.

recently put my car into watford audi in for brake pads, told as usual that needed discs as well as brake fluid change so decided to have it done this time.. Price went from about £450 for the pads to £1400 for all the work. Got a call from Sammie 2 hours later expecting her to say the car was ready, however this was not the case... The technician had broken a calliper while carrying out the work so they had to charge me an extra £900 for a new calliper that was unusable due to the technicians incompetence. . They said i could have the car back without it as long as i signed a disclaimer incase i killed myself!!!!! Eventually gave me 10% discount but would not accept responsibility for their actions.... Beware inferior technician called Robert A. , and service advisor Sammie G. along with their manager Simon who has the personal skills of a sloth. save yourself some money and stress and Steer clear of this lot..

Booked a test drive at Watford Audi very late on a Saturday afternoon for Sunday morning. Arrived at dealership on time after a 2 hour journey. Inspected the car, Took it for a test drive, sat at the salesmans desk about to buy, then told its already been sold. Utter disgrace. Would not recommend this garage. Doesn't even deserve 1 star!

Extremely satisfied with the overall service offered by Hassan Baig at Audi Watford.

I was overwhelmed with the customer services provided, From start to finish! I am a very difficult fussy customer which I never like to admit however this dealership went over and beyond my expectations. I was passing on the M1 and not from the area at all, I was delighted by the warm welcome on reception by a professional and extremely helpful young lady called Emily. Her infectious smile made me instantly happy and I knew I was in good hands. The sales man John Day was more than happy to spend some time with me explaining the Models and options, he was a happy gentleman and very knowledgeable. I have a little understanding of cars but John defiantly knew the ins and outs in the smallest detail. Even though I live 2 hours away from this dealership I'm certainly glad I decided to take a chance of walking in, I have ordered myself an RS6 from Watford Audi regardless of the distance, I'm excited to be collecting my new Audi in a couple of months feeling rest assured I have the best dealership looking after me. Already I have received updates by John and he has responded very quickly to all my emails. I recommend Watford Audi to everyone, they are very professional, knowledgeable and I felt like I was a family member and not just a passer-by.

I certainly would recommend this dealership to people. I found the whole process from start to finish hassle free and really professional. Chris Nicholson was amazing and was extremely knowledgeable and helpful so much so my grandson ordered his vehicle from Chris this afternoon as I was collecting mine. The manager Steve was very courteous and on hand to help which was also very reassuring. This is an outstanding dealership and I cannot speak highly enough of the team there. I am very happy with my purchase and do not often write reviews but i think other car dealerships have a lot to learn from Audi Watford.