We also bought a car that turned out to be totally unfit for the road - constant problems & still off road four months later. Had £500 worth of work done in first few weeks whilst under 3 month warranty but West Lancs Motors are refusing to pay the whole bill - this car is costing us money & unsafe & they are rude & aggressive when challenged. Never buy a car from this garage. Very angry.

Terrible and dishonest salesmen. If you value your own and your families safety - PLEASE DO NOT BUY A CAR FROM THEM. Found a car I like and had it checked over be my mechanic of 20 years who found a some issues with it that needed to be resolved (two of which were potentially major but needed fully investigating). West Lancs motors were very convincing in assuring me that they would be put right and I paid a deposit and agreed a day to collect to allow the required work to be carried out. Along with all their promises of ensuring the problems would be fixed they also agreed to put some fuel in the car too. I picked the car up, drove around 4 miles and the fuel warning light came on - 1st lie!! Then the whining sound from the engine bay started up again (one of the problems identified by my mechanic) so the car had to be returned to them for them to put it right! Picked the car up the following evening, the engine sounds started again. I though it also wise to check the other major problem with the car which was a loss of coolant which they'd assured me had been fixed. I popped the bonnet to check the reservoir tank and to my surprise, it had lost a significant amount of coolant!! It's just as well I didn't take it on the 2.5 hour motorway journey I'd intended on as I'm sure I would have broken down! I did receive a refund for the car as there were just too many things wrong with it that West Lancs Motors were not sorting out and I can't afford to be driving around in a dangerous car which I have no doubts this car is. They openly admitted to me that they'd replaced a broken seatbelt out of this one with once from another car and then sold the other car to a customer!! What if a child is sat in the back of that car with the broken seatbelt? They also very nasty and aggressive with me when they made a mistake in overpaying the refund demanding it paid back or they would report me to the police for theft and that they knew where I lived! I had every intention of transferring it back, I AM an honest person! Plus the mistake was theirs, not mine, and the attitude and threats were diabolical and actually scared me! This company have absolutely no morals whatsoever and would strongly suggest other look elsewhere if looking for a roadworthy and safe vehicle.