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I have no idea what is going on in that place. I’m pretty sure neither do half the sales staff. Max in particular doesn’t seem like he wants to be there. Had a similar experience a few years ago, and all that’s changed in that place is the uniform, everything still the same. Gives other dealerships a bad rep. Please save your time and money and take it elsewhere, rather buy online. Left a very sour taste in my mouth.
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Great and attentive staff esp Mr Hash who was very attentive by carefully asking right questions and listening and understanding our needs without being pushy as a sales person.
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Bigger dealership is not better. Awful customer service, not kept informed of delays or reason. Promised stuff - but all lies. Typical VW I suppose. My advice go to a different dealer who actually cares about you and not just the feedback on their forms
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Terrible! I was booked in for a test drive, arrived 15 mins early, asked at reception for the sales contact and was told he’d be with me shortly. 30 mins later someone asked me if they could help, went away to find out what was going on - I never saw them again. 10 mins later another lady asked me the same, tried to sell me finance and then said they don’t have my vehicle there and that they do not normally give people test drives. She seemed baffled that someone might actually pay for a car outright.There were only two other couples in the entires showroom and 10’s of staff walking around doing NOTHING. I eventually walked out having wasted over an hour of my time. Do NOT make the same mistake I did. You have been warned.
Not a good place to work they promise you one thing and then do not follow through with what they have said bad Customer Servise
Do NOT give this branch your money. They will over promise and under deliver. We ordered a car which was never delivered - we found this out ourselves as were not even kept in the loop. We were promised a £250 good will gesture - this was denied by the sales person - Emilia. Simply the worst experience I have ever had when making a purchase. Please, please, please do NOT give this branch your business.
West London Volkswagen is an Franchise dealership that is based in Brentford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
West London Volkswagen
Capital Interchange Way
Brentford
Greater London
TW8 0EX
020 3131 8254
https://www.volkswagen.co.uk/retailers/00050/west-london-brentford
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