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54 reviews from our car dealer reviews community
Leave a review for West Motors
Leave a review

54 reviews from our car dealer reviews community

Leave a review for West Motors
Leave a review
"Liars and disonesty"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The worts after Salles ever! This company couldn’t be bad enough and I have no words to say how disrespected I was and they treat you like a retard. My car had some issues but I believed that the 3 months warranty would be helpful. They took 5 months to sort the issue with AC. Despite being contacted just 2 days after buying the car. I pause £23.000 for a Mercedes and believed that paying a lot of money for this , I would have peace of mind but this company is such a joke. Never replied my callas and messages. Always delaying to book date to take my vehicle and at the end, they did not do a good job and I ended up paying to fix the AC myself, spending over £500 for it. Deffo I do not recommend this seller. About at all costs

"Be carful buying from west motors uxbrid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a bmw 330e from them , 3 weeks ago already need to replace front discs and all tyre sensors , tried ring multiple times they just ghosted me , thanks for the 800 pound bill you cowboys , I'd be very careful buying from them

"My new wheels"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently brought a new car from West motors and cannot fault Kall. The whole team were very friendly and helpful and wouldn't hesitate buying from them again. I

"Worst Car Dealer "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have been buying and selling cars for 50 Years and this is the worst company ever the part exchange is a scam and when you make an appointment the salesman and car is not ready but the deposit is taken very quick

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+2 Found this review helpful
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A have a Skoda Octavia from west motors, everything was as they told me on the phone, great car, great team very friendly and helpful!!! just recommended!!

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+1 Found this review helpful
"Great service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Kal provided us with great service. The paperwork was made ready and they even did a paint job on the car before handing over the keys.

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+1 Found this review helpful
"Terrible. Please avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

How can these people from Uxbridge car dealer sell these motors they are not safe to be in the road. I have been contacting them since January 2023 to get the car I bought from them sorted out. They even told me that the company had moved address. It took them 4 months to offer me a car while they fixed my car. But never turned up to collect the car. They will always say on the phone that they will get manger to call and sort things. But guess what it never happens. I have been told by two different garages that have checked the car have both said the car has been in a major accident and the whole of the front of the car has been damaged and the car should never have been sold to me. But when u look at the car u would never even think it been damaged but it’s what is damaged underneath the body work. Please don’t pass any money over to this dealer. It’s a complete con .

"SCAM!!!! Careful"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

SCAM!!!!!! West Motors is a vehicle dealership that represents the industry's worst traits. They use deceptive and aggressive marketing strategies to attract customers, but after a purchase is completed, their interest in delivering decent customer service vanishes. The personnel are evasive and unhelpful, making dialogue difficult. The cars they offer frequently have hidden flaws, and their promises are meaningless. Dealing with West Motors feels like slipping into a trap, and clients are on their own to cope with the consequences. This dealership should be avoided since its practises are misleading and its integrity is badly weak. If you are still willing to buy your car from here, then GOOD LUCK.

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+2 Found this review helpful
"Excellent dealership "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Kell went above and beyond for us at West motor dealership to ensure we received the best care whilst purchasing our vehicle. Amazing customer service.

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"Pressure selling and poor after sales ex"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Although the car we bought is great, when we arrived the car was very dirty - had to be cleaned before we could look at it - even though they knew we were coming to view the care, the overall experience from the team was not good. We had pressure selling to buy warranty, and the other products, even to the point that Farooq had to get his manager Jamie to come over and do his sale pitch on warranty, stating they have shares in the warranty company, so if anything goes wrong, we get priority! The after sales care was not a good experience, Farooq forgot to give us the car spare key, and said it would be in the post,.... nothing, so we classed, spoke to Jamie who also said it would be in the post, nothing...with lots of chasing, and a month later, they admitted they had misplaced the key. Despite trying to blag us everything we spoke to them. When Farooq was doing the sales pitch to sell the car, he said he wanted to get one over his colleague Andy who keeps stealing his sales?? So... overall experience has not been great hence the low review rating.

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+7 Found this review helpful
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Dealership Information

West Motors is an independent dealership that is based in London. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Car Dealer Reviews has been notified that West Motors no longer trades from 823 Western Road, Park Royal, London, Greater London, NW10 7LT. We have update the new address above. Dealership also moved location in Feb 19 from West Drayton to Uxbridge.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
54 reviews3.5 out of 5 stars — Rated Very Good
Excellent
33
Very Good
2
Average
0
Poor
4
Terrible
15

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  • Contact Information

    Address

    West Motors
    Rear Yards Packet Road Lane
    Uxbridge
    Greater London
    UB8 2JR

    Get in touch

    0203 7523905
    http://west-motors.co.uk/

    Opening times

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    Dealership Statistics

    64%
    Would recommend this dealer to family and friends
    22%
    Percent of reviews responded to by this dealer

    Additional Information About West Motors

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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