Jay was brilliant, The whole experience was great from start to finish. No hassle or hard sell just great customer service. Highly recommend

I was delighted with the service and with the Hyundai that I bought from Westbrook Car Sales. Service was very professional and I am very pleased with my car. Highly recommended!

Fantastic service. Purchased a bmw 1 series 2013 a few months ago and it’s been excellent since. This garage deserves all the credit it can get as they did exactly as we agreed. They provided a 12 months mot and service. Nice place and worth the visit. Thanks Westbrook Car Sales.

Absolutely shocking service from Westbrook Car Sales, one star is too generous I wouldn’t give it any if I didn’t have to, I brought a Corsa from them through a finance company had it delivered just over 3 weeks ago & have never driven the car has numerous faults that were not pictured or explained in the ad for the car only to find out that was the least of my worries when I was told the car is not road worthy by my mechanic as it has a water pump leak & knackered fan belt the engine squeals when starting the car so possibly other underlining problems, also failed an mot on major advisories & then passed mot only to find out those major advisories have not been fixed so should not of even passed! trying to go through finance company to reject the car but having no luck & have the car sat on my drive having to pay for it & not being able to drive it is an absolute nightmare worst experience I’ve had to deal with the garage accepts no fault for selling the car in the first place. I’m having an inspection done on the car on Monday but now after reading through other reviews I’m worried I’m going to be stuck with the car as they won’t want to take it back only offer to pay to fix it but that’s not an option for me I don’t trust the garage now one bit! Any advice from others would be appreciated

Before i brought the car from Westbrook Car Sales, they could not do enough for me, but after 2 months when i returned with a problem under warranty, they did not want to know which left me with a bill of over £200. Also check the service book when they say it has been serviced, i was caught out with no service on the car by not checking. Would never trust or buy a car from this garage again.

I purchased a Nissan Qashqai+2 from Westbrook Car Sales to use as a family car. When I arrived to check the car out, they gave me the chance to take it for a test drive. A few issues came up, such as a "door open" light staying on, and worn brake pads. They wrote down my concerns and agreed to deal with them before I came to pick the car up a few days later, so that it could have a fresh MOT and have the issues dealt with. When I came back to pick the car up, the issues I'd mentioned had been dealt with, and they also had the clutch changed (at no extra charge), which wasn't necessary for it to pass the MOT.

i finally found the car i was looking for online at westbrook car sales. i have been looking for a couple of months for this particular model and spec on autotrader so before i made the trip to westbrook who were 200 miles from me, i gave them a call and spoke to one of the sale staff Andy who politely answered all my questions so i decided to make an appointment to view the car the next day. When i arrived at westbrook the following day i met Andy who showed me the vehicle. i was left alone to inspect it and take for a drive with no sales pressure whatsoever, which i was glad about. i was very happy with the drive and condition. They helped me to tax the vehicle and made the buying process very pleasant and hassle free. Thank you westbrook car sales. Good service,great place.would definitely recommend.

Drove over an hour to view a car posted on auto trader. Got to Westbrook Car Sales to find out the bumper was being held on by cable ties. It had definitely been in a crash but the man acted like he knew nothing about the faulty bumper. Other cars there were damaged or tyres were completely worn out. Wouldn't waste your time!

Bought a car from Westbrook Car Sales, never told it was damaged in past once they got money they didnt want to help with repairs under their warranty. Avoid at all cost if cars they sell seems to cheap it is probably because is shot. Not nice personell also avoid!!

I purchased a 1.8 Insignia for £4900.00 on 18/12/18 from Westbrook Car Sales. After seeing the car advertised on autotrader I called Westbrook and spoke to Jay who answered all my questions, so I travelled from Norwich to view the car, when I arrived Jay handed me the key and said I was free to have a good look around the car and take it for a test drive., I like the fact he left me alone so I did not feel pressured at any time and I spent at least half an hour looking around the car. the only problem I could find was the nearside headlight had moisture inside the lens, which after a test drive Jay had a mechanic look at it who then removed the light and found the drain plug was clogged he cleaned it and replaced the light and advised this would clear over a week or so of use. I asked a lot of questions and was happy to buy the car. Jay explained the 3 month warranty was provided by them and not a 3rd party and because of the distance I have travelled if a problem was to arise I could take it to a local garage and if the cost was reasonable Westbrook would pay. I bought the car on a Saturday the following Monday the car started to judder when accelerating. I rang Jay immediately and agreed to take it to a local garage which I did and the mechanic test drove and thought the problem was a coil kit but couldn't be certain. I got a quote of £250, I rang Jay who said he would prefer if I could bring the car to them and he agreed a time that suited me. As soon as I arrived he had a mechanic check the fault codes which presented a problem with the oxygen sensor which they ordered and replaced immediately, this did not resolve the problem so they ordered a coil kit, the mechanic also replaced the coolant bottle as this had a slight leak. The coil pack resolved the problem, the car has been fantastic since, the headlight did clear as promised. Sorry for the long review but I am a very cautious person and when spending so much money I want to be sure about everything. I would certainly recommend Westbrook to friends or family as I am confident if I have any more problems they would do their upmost to resolve them. thanks. Mark.