Hazel M, August 2022
"Purchased a Sportage"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Always had a prestigious car and felt now that I’m not driving a lot would have a look at Kia for the first time. Upon going to showroom, friendly (not overpowering) and knowledgeable salesperson. Good choice of cars, good value and upon having a test drive can honestly say that it’s a great car. Does what it says on the tin and soo much more. Comfortable and good economy - had it for about 6 weeks now and am converted. Looking at a hybrid in a couple of years maybe as they look really good.
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Mike, June 2022
"Great customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Visited with my son to get his car replaced with a new and more efficient car for commuting.
Was met by Danny who took us through all the options and left with a great deal refreshing to find someone who does not push you into the wrong choice will be buying myself one from here too..
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Lisa A, May 2022
"5 star"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Popped down with my partner for my first car and met luke Wilkes, he was helpful and listened to what we needed in a car. Thank you so much would highly recommend
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John M, May 2022
"Looking at a new car/ test drive"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My wife and I were met by who I now as Luke Wilkes. He was Very informed and had a lot of knowledge about the cars and products. Well spoken and very polite man. Helped us take a test drive and went through all the details. Unfortunately we were not in a position to go ahead with a deal this time. We would be happy to do one another tile. Luke made out time with him a delightful afternoon. You have a great salesman. Would totally recommend to friends and family, and tell them to ask for Luke. FIVE STAR from us and will be back to do a deal.
+0 Found this review helpful
Cristian B, April 2022
"Faulty cars"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I purchased a 10 month old Kia Xceed only to notice in a couple of days that the car had an issue and was pulling to the left, called them and they booked and checked the car but said there was nothing wrong with it even though it was clear there was an issue, I took the car to a different Kia garage where they did a wheel alignment which fixed the issue with the car pulling to one side, but a couple of days later on a longer journey I noticed the car is quite unstable at motorway speeds and it requires constant steering adjustments to keep it straight, also in 2 instances the car violently juddered when accelerating and the decelerating, called them again and complained about the issue and told them I want to return the car as it's not of satisfactory quality for a car that is less than 1 year old and costs almost as much as a new one (£22000), again they checked the car and to no surprise they again said they can't find anything wrong with the car and are not taking it back. Now I am in the process of filing a complaint with the Motor Ombudsman and Kia. I would steer clear from them and spend your hard earned money somewhere else.
+2 Found this review helpful
Nicholas Barnes in response to Faulty cars
We had a similar experience and i honestly believe that they only care about selling new cars at westdrive, god help anyone who buys a used vehicle from them especially if they need to diagnose a problem with steering issues. After two years of problems like this they told me it was the tires (again) even though they changed them the year before, surprise surprise the problem was still there after I forked out for another 4 tyres in two years. I had to sell it in the end as westdrive couldn’t fix it after probably 10 visits. I’m never going back. They even said they would buy it back, but after driving there they changed their mind and said they wouldn’t unless we purchased a new Kia. What a joke!!
Keith, March 2022
"Simple, no pressure purchase"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
This is the second Kia we have purchased from Luke at Westdrive in a little over 18 months' and, also for the second time, it has been a pleasant experience, with none of the high pressure 'must have' optional extras pushing that are the traits of stereotypical car sales. We just got the facts about the car, a suggested route to try all aspects of its handling and then left to make up our minds as to whether the car lived up to our expectations.
The cars themselves are sturdy performers, crammed full of driver assisting gadgets and so easy and comfortable to drive. It's an overused phrase, but you really do get lots of car for your cash.
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Joanne, March 2022
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have just bought my second Kia from Luke at Kia Westdrive, Braintree. Luke was very helpful, honest and knowledgeable. I have been very happy with the service provided by Luke and Westdrive, Braintree - both cars have been excellent. Thank you.
+0 Found this review helpful
Jeffery B, February 2022
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought my first KIA at Westdrive back in 2010,where I met Colin Perrin,I was so impressed that I even,took out the service plan which he had recommended.Over the years he kept in touch and when I was ready for my second KIA asked him to look out for one for me to which he did and I then bought my second KIA,When I was ready to purchase another KIA I rang Colin who once again came up trumps.So I am now on my third KIA.As the service from Colin and all the staff are always ready to take the extra mile.
+0 Found this review helpful
Jeffery B, February 2022
"Kia at Braintree "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have used westdrive for a number of years now when I got my first Kia there the sales man who is Colin Perrin ,I found he and most of the Team there were always very pleasant and very helpful.I got my first Kia at westdrive,I was very satisfied I Evan took out the service plan.
Over the years Colin kept in touch asking how my car was which I found very reassuring and when I was looking for a replacement I ask him to look out for me and that was then I got my second car from him and again over the years he kept in touch ,I am now on my third Kia and again Colin was there for me.i find that Collin Perrin and all staff are always willing to go the extra mile .
+0 Found this review helpful
Joe M, October 2021
"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We had Luke Wilkes look after us he was excellent helpful attentive and had a sense of humour so we did enjoy the process of buying our Kia Sportage can’t recommend Luke highly enough top man
+0 Found this review helpful
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