Julie, April 2018
"Money grabbing"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Have had the extreme misfortune to purchase a car from this dealership. All they are interested in is getting your money they don't listen to your needs. Having read other reviews ( which I wish I had done before visiting Kia Braintree) I can only agree with all of the unsatisfied customers.
I have in the past and will in the future deal with Kia (Essex Auto Group) at Lakeside who are a credit to their profession. Kia Braintree are however a DISGRACE to their profession and if you base your experience with this crowd you completely understand why car salesman get a bad name.
All they want is the deal done and your money and do not explain fully or in any detail all the cons of which they provide many.
Buyers beware of Kia Braintree!
+1 Found this review helpful
Richard J, February 2017
"Some issues.... "
3.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought an Audi from here back in September. I have had a fair few issues with it which have taken ages to get resolved. The car was a reasonable price and was clean and looked in good condition but based on the issues and how long they took to resolve them I probably wouldn't recommend them.
+7 Found this review helpful
C B, February 2017
"Unsatisfied customer"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Untrustworthy dealership. Was sold a sub standard vehicle by this dealership and had to go to Court to (successfully) get compensation. DO NOT trade with this dealer. Customer service only exists until the point where you hand your money over.
+9 Found this review helpful
Heather H, June 2014
"disappointedofessex"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Kia hse the power to surprise. In our case, WestDrive Kia gave us a nasty surprise. We agreed a deal but the customer experience during the sale and in the week that followed was so poor that we no longer wished to give WestDrive our business. We cancelled and they refused to refund £1000 deposit. Be warned, this company don't display their Ts & Cs and they wont tell you the deposit isn't refundable. We took legal advice and we understand that we have a good position but we have a family member who is very sick and its more stress than we can cope with at the moment. Some things are more important than money - not for WestDrive. They were rude and actually lied to Kia UK about what had happened. Kia UK were also very disappointing indeed. The whole experience was deeply unpleasant. I was an existing Kia driver. I have sold my Kia and will NEVER buy another.
+6 Found this review helpful
Would S, April 2014
"Average"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I suppose I would recommend West Drive Ltd and I have been unlucky with one of those cars that just cant get sorted,its just not 100 percent. It was ashame because they did seem nice, Jim was good who was a mechanic. Got there eventually, some staff i felt tried to pull the wool over my eyes. I did have a 6 month warranty i felt they tried to get out of this so i paid. They did fix this issue in the end i must say. Did make changes and fix things. Took a few occasions. Its still running so thats good. Simon and Stuart are who dealt with me.
+5 Found this review helpful
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