We bought our car online from the website in January. We were advised that that car had few scratches, however the garage confirmed that they will be fixed before we receive the car. On arrival the car was in a very good used condition as promised. Unfortunately, fast forward 6 months it turns out they havent fixed the scratches. Instead they have masked them and whatever paint they have used is now coming off. You can now clearly see all the scratches, chips etc. This is not what I expected from BMW Aproved garage. Very disappointing.

My car was recently serviced at Westerly BMW, Bridgwater, whilst in for a service and MOT the car was damaged on the passenger door. I took the car back and was told service manager not available and will be in touch -after chasing again he said it was checked in on arrival, not that this was done with me present! And it was not their fault - escalated to BMW and they said the dispute has to be between BMW and myself - I have asked for feedback from Westerly but nothing happening or looks like it will......... please be very if you leave your car at the dealership as seems easier to sweep problems away than address them - wont be changing the car next year now with Westerly Garages Heston and wont be using them for any more servicing