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I had my Hilux in for a bit of warranty work at Edinburgh Toyota in Newbridge. Took two visits to get it done as they hadn't made sure that the parts they may need were available. After the first visit, the auto-fold door mirrors stopped working. After the second visit the DAB/FM/AM radio has stopped working. They answer from them is another 'diagnostic' visit to the garage. I think this is terrible for a dealer supposedly looking after a commercial vehicle and customer who doesn't get paid when the vehicle isnt available - I would have thought the first rule would be 'don't make the truck worse than when it arrived at the garage'. Driving me potty!!!
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Appalling service. I seldom write a review because I seldom encounter such terrible service. The salesperson (don't want to name and shame) is not interested in accommodating what you want but only give you the info of what they want to sell. You won't be able to make an informed choice with them. Took me more than half a month to receive their rude email reply only to tell me that they won't be able to give me a quote. Honestly, what kind of salesperson can't give the customer a quote? My conclusion is that, if you want to feel unvalued, unwelcomed and has to beg the salesperson to sell you a car, go to them.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Western Toyota Edinburgh East
Old Dalkeith Road
Edinburgh
Edinburgh
EH16 4TE
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