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26 reviews from our car dealer reviews community
Leave a review for West Way Nissan Manchester
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26 reviews from our car dealer reviews community

Leave a review for West Way Nissan Manchester
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"Amazing customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am really pleased with my recent car purchase at West away Nissan Manchester. The Sales Team were friendly and very helpful. The process was really straightforward and the communication was great.

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"Nissan is the best, "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Tom, my sale rep is super. I am enjoying my car.

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John Mapengu in response to Nissan is the best,

the dealer who i have dealing with him was excellent

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"Would highly recommend West way Nissan"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent, professional service, very friendly & extremely polite. We love our new Qashqai 😍

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John Mapengu in response to Would highly recommend West way Nissan

The dealer was excellent number 5

John Mapengu in response to Would highly recommend West way Nissan

The Dealer i was dealing with him was a lot skills management i can day number 5 to 5

"Dishonest, arrogant management"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Deceived from onset, signed for car and given date for pick up as 7 days. 16 days later car received after endless phone calls. Interior damp and exterior poorly cleaned. Excuse valet staff not up to scratch. Just got the car roll on final payment can not wait to be rid of it. So unhappy. Paperwork not available.

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+2 Found this review helpful

John Mapengu in response to Dishonest, arrogant management

The Dealer i was dealing with him was a lot skills management number 5

"Rubbish Service, dishonest people"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Rang last night regarding a car we had seen and rang back this morning to say was available and giving us first refusal. We wanted to come see the car and asked what they would take our car in part exchange and said would call us back. Rang twice, no call back, third call they had sold it. Do not trust these people! Very rude to go sell it! Wasted our day waiting for call back! Absolutely rubbish customer service!

"Beware"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased an xtrail from Altrincham and after I had the car delivered I found out it was a derogation unit, nearly twice the tax I was expecting, they told me I had it cheap, after 2 months of stress they are offering me £4000 less to have it back, won't be trusting anyone again

"Absolute crooks "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lie their way through a sale, Will say anything to get you to sign a contact. Then wash their hands of you afterwards. The manager didn’t even seem to care that a salesman had given false information during a sale! Avoid, avoid, avoid!

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+2 Found this review helpful
"Don’t go to this dealership ever."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Worked hard all my life, bought a new juke 2011, ever since the first service up to this present date 2020, had nothing but a stressful times with this dealership, when it comes to service time, please do not part with your hard earned money, they don’t have any competent abilities, or even basic customer skills, Nissan don’t deserve your custom they will make your life hell, one hundred percent true. S Higginson.

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"Faulty Leaf"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

How long would you wait for Nissan to repair your new car. I took delivery of a new leaf in September 2019. Less than 24 hour's later I found a fault,. Following several visits to the dealership and 4 extra faults. To date, June 2020 I'm still waiting for my car to be repaired.

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+1 Found this review helpful
"BEWARE!!!!!!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a 2 years old Qashqai Tekna from West Way Nissan in Manchester, spending £17k plus a further £150 for delivery pack of new mats and a full tank of fuel... Car was picked up with old, dirty mats and only £20 worth of fuel. Car had clearly not been valeted and had just been hosed down as wheels and bumpers were very dirty and bodywork was still wet. Was fobbed off with every excuse under the sun... parts dept shut, paint repairer wasn’t in work last week... and then just bare faced lies... you’ve got new mats! AVOID THIS DEALERSHIP AT ALL COSTS!!!!!!!!!

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Dealership Information

West Way Nissan Manchester is the largest of the West Way Nissan Group dealerships. As a francised Nissan Dealership, they have a full range of new and approved used Nissan models from city cars to 4x4 and their new electric Nissan LEAF. This branch offers a range of specialised Nissan servicing and aftercare. West Way Nissan Manchester also have electric vehicle chargers, parts, motability and a deidcated business centre. This branch has been awarded High Performance Centre Status and is one of limited dealers in the country to get the GT-R franchise. Open 7 days a week.

Car Dealer Reviews would love to hear from any previous customers of West Way Nissan Manchester, please leave a review below and help any potential customers understand what they can expect when purchasing a car from here.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
26 reviews2.5 out of 5 stars — Rated Average
Excellent
9
Very Good
0
Average
2
Poor
2
Terrible
13

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  • Contact Information

    Address

    West Way Nissan Manchester
    Chancellor Lane
    Manchester
    Greater Manchester
    M12 6JZ

    Get in touch

    0161 273 2400
    http://www.westwaynissan.co.uk/west-way-nissan-manchester

    Opening times

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    Dealership Statistics

    38%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About West Way Nissan Manchester

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