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26 reviews from our car dealer reviews community
Leave a review for West Way Nissan Manchester
Leave a review

26 reviews from our car dealer reviews community

Leave a review for West Way Nissan Manchester
Leave a review
"Cannot fault service or sales "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

All the staff at West Way Nissan in Manchester I was involved with ie sales reception and service department were 5 star.

"Poor customer service Nissan Manchester"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went into West Way Nissan Manchester just after new year to look at buying a Qashqai. Despite making it clear I was a cash buyer, the sales rep continually tried to pressure me into taking out finance and then making me aware I could cancel after 6 months to benefit them. Also asked for a quote for the vehicle and they offered me the higher cost despite the website cost being £1500 less...it was also on the car windscreen! When I called back to arrange a test drive, Gareth promised to call me back but I ended having to call him and then he admitted the car had been sold! Nice office but very suspect customer service!

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+0 Found this review helpful
"Very bad service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

You can’t feel comfortable with West Way Nissan Manchester. Do not make their promise very poor set

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"New cars"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi my name is William Heap I bought a brand new Nissan Quasqui car from Nissan Manchester in on 29/06/2015 since this time my car as been back in Nissan Manchester thirteen time it started four days after I picked my car up the dashboard was loose it as been in since for new battery,parcel shelf fell off,cruise control twice in took four days to sort out,suspension right side,heating control system need a new one,steering column twice,left side suspension and today the anti roll bar joints. Johnathan the guy who sold me my car couldn't do enough for me when I was buying my car but since I've had trouble with it none of them want to know I've even spoke to Nissan head office they said they spoke to Manchester about giving me a deal to buy a new one but when I went in they said they hadn't been told anything from Nissan I've even had the engineering manager take my car to his house so he could see if could sort out one of the problems with the cruise control the only thing that Nissan are interested in is selling car and after that they don't care about you or your car if this review stops one person from buying a car from this back street dealer then it as done its job I hope Nissan-head office or Nissan Manchester read this and give me a reply I think I'm living in hope if you buy a car from these people be very aware

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+7 Found this review helpful
"Absolutely disgusting customer service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely disgusting customer service at West Way Manchester Nissan. The way they spoke to my aunt is appalling. Trying to upsell her on extras that did not even matter when the problem at hand was not being taken care of. An absolute farce of a company with poor communication between departments. Snotty, bad attitude from the receptionist. Absolutely fuming at the level of poor service.

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+4 Found this review helpful
"NotHappy"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The customer service from Westway Nissan in Manchester was terrible. When I get the car it will have taken 9 days to get a used car from paying the deposit. There has been no communication from the dealer other than to get my deposit. I then had to call them to find out what was happening. If the salesman was busy I was told that someone would call me back but no one ever did. It has got to the stage where I feel bad giving them my money. They seem to think that once you've paid the deposit their job is over.

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Dealership Information

West Way Nissan Manchester is the largest of the West Way Nissan Group dealerships. As a francised Nissan Dealership, they have a full range of new and approved used Nissan models from city cars to 4x4 and their new electric Nissan LEAF. This branch offers a range of specialised Nissan servicing and aftercare. West Way Nissan Manchester also have electric vehicle chargers, parts, motability and a deidcated business centre. This branch has been awarded High Performance Centre Status and is one of limited dealers in the country to get the GT-R franchise. Open 7 days a week.

Car Dealer Reviews would love to hear from any previous customers of West Way Nissan Manchester, please leave a review below and help any potential customers understand what they can expect when purchasing a car from here.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
26 reviews2.5 out of 5 stars — Rated Average
Excellent
9
Very Good
0
Average
2
Poor
2
Terrible
13

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  • Contact Information

    Address

    West Way Nissan Manchester
    Chancellor Lane
    Manchester
    Greater Manchester
    M12 6JZ

    Get in touch

    0161 273 2400
    http://www.westwaynissan.co.uk/west-way-nissan-manchester

    Opening times

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    Dealership Statistics

    38%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About West Way Nissan Manchester

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