Bought a pickup from the commercial aspect of this dealership. The service was second to none by Tom. He was knowledgeable, not intrusive like some car sales people and made buying a vehicle an easy and stress free. The truck was ready in the time frame stated, was immaculate in and out. Would highly recommend anyone to this dealership.

We are reporting Wheelers to Trading Standards for violations of the Consumer Protection from Unfair Trading Act 2008 and would urge any potential customers to exercise extreme caution if considering a purchase from this dealership. We purchased a black Range Rover Sport HSE Dynamic and within hours of taking ownership the vehicle permanently immobilised itself on our driveway. Wheelers later admitted they had omitted to include in the sales particulars and to tell us or indeed anyone else about the presence of a ghost immobiliser that they themselves did not fully understand nor did they have the necessary PIN codes and manuals to reset and correctly operate the system. Under the Consumer Protection from Unfair Trading Act 2008, such an omission could result in a Criminal Charge because they knowingly omitted information that a reasonable person would require in order to make an informed decision. It appears they sought to gain an advantage by omitting information and therefore cause us a loss which I also understand could be considered a matter under the Fraud Act 2006. No reasonable person would purchase a £25,000 vehicle if told it had an unknown secondary immobiliser that could not be reset if it shutdown etc. The vehicle also lacked a locking wheel nut, so it would be impossible to remove any of the wheels to replace the tyres. Under the Consumer Rights Act 2015, the vehicle was also clearly unfit for purpose and not of satisfactory quality. The ‘valet’ was little more than a wipe over and we had to remove coffee stains and other visible marks from inside the vehicle and a dent had appeared on the front wing that was not present when we agreed to purchase the vehicle. We asked for a refund as per our rights under the Consumer Rights Act 2015. Silence prevailed as it did when we asked for the contact details of the directors of the business. Luckily, we were in possession of their courtesy car and so placed a Lien over the vehicle requiring Wheelers to pay what they owed before the courtesy car would be released back to them. Only at this point did Wheelers agree to issue a refund and we were eventually paid later that afternoon. No apology or compensation was ever issued, Wheelers evidently think it is ok to deliberately mis-sell, mislead and seriously inconvenience customers for almost a week. Their customer service was at times passive/aggressive and when we made our complaint the sales manager suddenly vanished, evidently choosing to hide under his desk than face up to his actions and say ’sorry’. The final joke is that when you go onto Wheelers website they boast about having 100% positive customer satisfaction yet the review system on which they rely cannot be accessed by us, so we cannot leave an honest and negative review. A word of advice to the directors of Wheelers, do you know how your business is being operated and how certain employees are damaging your reputation? if the sales manager was in my employment he would have faced summary dismissal for misleading a customer and placing the business on the verge of a criminal charge for breaking the law. Caveat Emptor, Buyer Beware! Please note - these are my personal views and opinion based on our experience of purchasing a vehicle from Wheelers of Chipping Norton.

I was really not sure that I wanted to change my XC60, but when I saw the Mercedes GLC and spoke with Chris he made the decision easy. Provided a very fair price for the PX and then all of the negotiations and collection were totally positive experiences.

Today I took delivery of my lovely car bought from Wheelers, exactly a week after reserving it on line. From start to finish Wheelers’ service has been excellent. I was very wary of buying a car online, sight unseen, but Chris reassured me and patiently answered every question. I opted to have my car delivered and this was done with charm and professionalism by Dan. He rang to give me an ETA and then again patiently answered all my questions and showed me how various functions work. The car is immaculate and drives beautifully. I cannot recommend this company highly enough and would urge anyone who has doubts about buying online to have faith in Wheelers- I did and wasn’t disappointed!

Purchased a quality Mercedes’ estate today from Mr. Tommy Temple of Wheelers in Chipping Norton. A very professional outfit. My car was carefully checked over, serviced, mot and came with all the handbooks and service records. I couldn’t be happier. I’ll be back to buy another!