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5 reviews from our car dealer reviews community
Leave a review for Wheels Motorcycles
Leave a review

5 reviews from our car dealer reviews community

Leave a review for Wheels Motorcycles
Leave a review
"Trying to sell you anything"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Called them just for oil and filters for my ninja zx6r, omg the lady on the phone started trying to sell so manyt things, from valve cleaning too whatever i cant even remember, made me mad really im calling just for oil and filters so just do that is enough for me, i dont trust garages who try to sell stuff without even looking at the bike, never going here and recommend doing the same to everyone else, be careful !

"Touch up paint issue"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Phil Baldwin from customer service relentlessly pursued touch up paint from a 3rd party for my Kawasaki Z900RS The issue had been ongoing for 9 months but Phil pursued it to a conclusion,thanks Phil and well done Anthony

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"Cheap sales but don't expect aftercare a"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Used to think these were a top bike dealer. Bought a new Aprilia Tuono & A new GSXR 1000 + various dainese/a star bike kit. Gave me the worst px value of my Tuono when I wanted another after 2 years so bought the new one elsewhere (and that dealer has been excellent) and when my GSXR had parts vibrate off at 2000 miles and I called to date despite chasing twice I've never had a call back. Thinking back even collecting the GSXR compared to the other Aprilia dealer was poor with the sales exec 'off that day' and a simple 'there's your bike'. A real shame as I originally thought highly of this place. 30k in bikes over a couple years... Thanks 👍

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"If Faulty Towers did Scooters!"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After searching high and low for my new Vespa, my interest landed on one particular scooter at a Wheels Motorcycle showroom and so the debacle begins. Scooter arrived not working, it would not start. I phoned a person at Wheels and they distanced themselves from any wrongdoing and blamed Piaggio. So, I called Piaggio, and they put the liability at the foot of Wheels Motorcycles and back and forth we go. Eventually, the scooter was collected and take to the nearest Piaggio dealership, and after speaking to the mechanic, and I quote: "...the bike is not roadworthy and should not have been sold to me in that condition..." Needles to remind the reader, that this was a brand new Vespa. I called Wheels Motorcycles, and they couldn't care less. People would not answer phones, reply to emails, etc. Every time I called and complained about the situation, funnily enough, somebody was out of the office. I never got to spoke to the manager; apparently customers are scum of the barrell. This is me obviously verbalizing my anger at not getting through to someone, but why wouldn't a shop manager or someone of importance want some feedback from a customer? All I can fathom is that they don't care once the money changes hands. And so this sad story ends with the Vespa never returning from the nearby Piaggio dealership, and after 2 months of being messed around, I am still without a set of wheels; all the above experienced from a shop that call themselves Wheels motorcycle and a trusted dealership. You got to love the irony. I am not saying every set of wheels sold experience the sort of problems that had befallen myself, but I can categorically say that once the problem escalated, they couldn't care less. Let's hope the staff have had re-training or new staff have been employed and this sort of customer care, or lack thereof, doesn't happen to a fellow biker.

Charlie in response to If Faulty Towers did Scooters!

Pretty much same experience.

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"Wheels motorcycles were excellent"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Wheels Motorcycles were absolutely brilliant. The customer service was great, we had a long journey down to the dealership and on arrival they say us down and offered us drinks. They were extremely helpful throughout and also offered us a discount on their warm weather gear as well. I would absolutely recommend them.

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Dealership Information

Wheels Motorcycles is an Independent dealership that is based in Peterborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
5 reviews3.2 out of 5 stars — Rated Average
Excellent
2
Very Good
0
Average
2
Poor
0
Terrible
1

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  • Contact Information

    Address

    Wheels Motorcycles
    First Drove
    Peterborough
    Peterborough
    PE1 5BJ

    Get in touch

    01733 358555
    http://www.wheelsmotorcycles.co.uk

    Opening times

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    Dealership Statistics

    40%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Wheels Motorcycles

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