Chelsea S, January 2021
"Cowboys taking advantage of young women!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues
These people completely ripped off my sister and washed their hands of it all! They took complete advantage of her, especially using the pandemic to their advantage, and lied through their teeth about the car they mis sold her. She had worked hard to save up to buy her dream car, spent 7 grand on it, and they didn't disclose that it had a huge gash in one of its cylinders AND a huge dent in the engine!! Not to mention the satnav and air con didn't work! They also wouldn't let her test drive it (supposedly due to the pandemic but they let her sit inside it, so seems convenient for them..) she had to shell out an extra 3 grand which she asked more than reasonably for them to help with out of what she paid them, especially considering they put her in danger selling her this car without disclosing these things! They ignored her for weeks then sent her intimidating letters from their (dodgy) solicitors. Honestly, truly disgusting and reprehensible people working there. Here's to hoping someone with expendable cash can take the time and money to take them to court and put them out of business. Sadly, my 22 year old sister does not and has paid enough for trusting these scumbags. They have been reported to trading standards at the very least and more fool these guys- my sister has quite the Youtube and Instagram following and recently spoke about this in detail :) To the guy that chose my sister as an easy mark - she gave you ample and fair opportunity to make things right with her, and you resorted to scare tactics. You will no doubt get what is coming to you soon.
+7 Found this review helpful
Warwick in response to Cowboys taking advantage of young women!
You should have read and digested my review I gave these people,on July 2018.
My review includes the proof., via way of sights to see the copies of the documents mentioned.
Andy S, January 2021
"Fantastic experience!! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues
I Recently bought my wife an Audi Q5 from Whites Cars and couldn’t be more pleased!! The whole process from start to finish has been completely hassle free. The 2 guys we dealt with were very knowledgeable and extremely polite and friendly. All in all a fantastic experience!! We will certainly be back when we need an upgrade. Thanks again guys!! Andy and Helen.
+6 Found this review helpful
Anonymous, January 2021
"DO NOT PURCHASE A CAR FROM THESE PEOPLE!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The most terrible experience!! Purchased a car from them at the beginning of the first lockdown. Had only driven the car to and from work and taken great care of it! A few months later the car completely broke down, Any form of help/ good will gesture was refused and my reputable garage found EXTENSIVE DAMAGE to the vehicle!!
Cracked cylinder, a HUGE gash down the engine, had to have a whole new engine, new clutch, new cylinder and more, repairs totalling £3000! Almost half the price of the vehicle! ABSOLUTELY DISGUSTING CUSTOMER SERVICE!!!! DO NOT TAKE YOUR HARD EARNED MONEY HERE!!!
+2 Found this review helpful
Hatim, February 2020
"Would not recommend "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have had a terrible experience from whites cars. I purchased an Audi Q7 from them which has caused nothing but problems for me. After taking it to an Audi specialist i have been told that there are many faults with this car including badly worn rear brake pads and discs. I had specifically requested that the brakes were checked and that they are in good condition. I was told that they are in great condition with over 10,000 miles of use left however on inspection they need to be replaced immediately. Please do your own checks on the vehicle before buying as the Salesmen may tell you incorrect information as i experienced. Would have loved to maintain a good relationship with these guys however i will be taking my business elsewhere due to this experience.
+4 Found this review helpful
Tyler, April 2019
"Not happy!"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently bought a 320i e92 bmw from whites cars, got the car back from London and on that very same day had starting issues due to a faulty fuel pump, got the work done eventually after the guy Roy sent a faulty replacement, he then sent another which is only 50% working therefore I now have to buy a new one myself, also the car has a problem with the throttle body which is now being investigated, I’ve spent more time getting it to garages than actually enjoying the car! extremely unhappy with the car that has been sold to me!
+10 Found this review helpful
RB, March 2019
"Great Sale Great Customer Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently purchased a Mercedes C 180 AMG from Whites Car Sales. 10 out of 10 or customer service. Roy was fantastic from start to finish, I would definitely recommend buying another vehicle from Whites, Well Done Guys
+17 Found this review helpful
Hannah, November 2018
"Great service thanks "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently purchased my Audi Q7 from Whites Car Sales and was extremely pleased with the service from start to finish. Made the whole process very straightforward and explained everything to me. Thanks very much guys!
+19 Found this review helpful
Warwick W, July 2018
"Sold me a heap of Rubbish."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I think what Lee is trying to convey is, he hides behind double gates at the end of the road. You can only get through those gates if you have an appointment and or paid a deposit. Seems to me Lee has been hiding behind those gates. Now I see why, having bought a vehicle of him. The reason I chose White’s, is they had a real flash advert stating, they had a 3 month warranty for all vehicle’s purchased from Whites cars. This included parts and labour and VAT.. Can’t go wrong here. Haha, what a joke.
The Ad., albeit on ebay classified, stated:
3 Month Warranty (not honoured)
HPI Check (Report Supplied) (not supplied)
Full Valet
12 Months MOT (10 months)
Pre-delivery Inspection (kicked the tyres, more like)
After getting the vehicle home, I found
-The right hand side lights, front and rear were not working. (Fixed them myself immediately. Fuse)
-The brakes were in a dreadful state. New pads and discs required
-A/C didn’t work.
-Bad oil leak from the corroded sump.
-Windscreen washer tank, held about 2 cupful’s before overflowing.
To be fair, Lee White, at Whites car sales offered to take the car back for the price I paid, only. However I had a train fare and a tank of petrol paid, to the tune of £60.00. He refused to pay anything more than what I paid for the car. So much for customer service. The ad stated “No Return”. So I obeyed. Also I needed the car for work, as my previous car, quit at short notice. He then changed tack and offered to have the repairs carried out at place of his choosing. Really? Seeing the state of the car after just 2 days I wouldn’t have trusted them near it with a wooden tooth pick.
Links:
MOT.
http://i148.photobucket.com/albums/s34/rikeskie/20180722_1026021_zpsrv02nob1.jpg
http://i148.photobucket.com/albums/s34/rikeskie/20180722_1026151_zpsqhiob7r2.jpg
“Service or presale Check”” stamp.
http://i148.photobucket.com/albums/s34/rikeskie/138fade3-b77c-4fb2-909f-fc694fd4b4f2_zpsq6yz7lu7.jpg
Bill of Sale.
http://i148.photobucket.com/albums/s34/rikeskie/20180722_103217_0011_zps1nzyixbt.jpg
Invoice for repairs to get the vehicle anywhere near roadworthy condition, which I paid for. Whites have refused to reimburse. £644.00.
http://i148.photobucket.com/albums/s34/rikeskie/20180721_1819061_zpsn0knuyzp.jpg
http://i148.photobucket.com/albums/s34/rikeskie/20180721_1817371_zps325vfrid.jpg
Look at the milage:
Ebay ad : 74,000
Bill of Sale : 76,154
MOT 20.04.18 : 64,191 *
Service 27.06.18 : 76,932
*between MOT and Sale, 12k = to a rate of 70,000miles PA. Fiddle? Can’t read numbers? Take your pick.
For a copy of Whites ebay ad and a full transcript of our written communication, can be forwarded to anyone interested. Email me at: rikeskie@yahoo.com
The only reason I have given a one star is, I didn’t have the option of a no star.
Needless to say, not recommended. Make up your own minds. You have been warned.
+38 Found this review helpful
Warwick in response to Sold me a heap of Rubbish.
Waited 6 weeks for the new "logbook" to arrive. It didn't. The DVLA weren't informed of the sale..
Appears it was beyond their capablilies to carry out even this simple task.
Paul B, May 2018
"Great from start to finish"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently purchased a second hand Mini Cooper and Roy was great from start to finish. Service was top notch with lots of time to explain things and answer queries. Would definitely recommend.
+24 Found this review helpful
Roy White from Whites Car Sales in response to Great from start to finish
Thank you very much for your kind review Paul. I hope you enjoy your Mini and it was a pleasure to meet you. Thanks, Roy.
Amanda, October 2017
"Fantastic service, Great guys!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Recently purchased a Range Rover from Lee and was extremely pleased with the service I received!! The guys made me feel very at ease throughout the whole process, were very friendly, helpful and knowledgeable about the vehicle. Thanks guys I will be back in a few years!!
+28 Found this review helpful