chris barritt from Whitestone Garage in response to Bad experience

I am saddened to see your negative review Mr McEwan but there are two sides to every story, you contacted us last year to say that you had had your BMW into your local garage and they had tightened a bolt on the track control arm, this is not something that could be classed as significant suspension work and if you had contacted us prior to having the work carried out we would have had it done for you free of charge even though your warranty had expired,, it was not a fault that had been picked up on any MOT and you stated it may have been disturbed when the brakes were replaced prior to us getting the car but after contacting BMW I am assured that replacing brake discs would not involve any suspension work. You again contacted us in February 2021 many months and thousands of miles after the warranty had expired saying that you had sent your car in to your garage for a service and they had diagnosed an oil leak from the rocker cover and you had instructed them to repair it, during this work an injector and the rocker cover were alleged to have been damaged, obviously the car had been running perfectly for the 80000 miles it has covered and was running perfect when after purchase you had your mechanic carry out a terraclean and it was given a clean bill of health as it also did when it was independently MOT,d. You did send me invoices for the works carried out and you also sent the car into the BMW main agent for an inspection and aside from oil leak they gave a clean report which on an eleven year old four wheel drive vehicle is excellent, what you fail to mention is that despite being under no obligation whatsoever to do so l checked with 2 independent BMW specialists as to how much the work would have cost if we had it carried out, I then transferred that amount into your bank account as a sign of goodwill, the day after this money was paid into your account you took it onto yourself to leave this review. If you had contacted us prior to having any work carried out we could have directed you to the workshops that we use and trust to do the work at a fair price without carrying out unnecessary jobs, I also did not mention to you the amount of preparation and major expense we have incurred preparing your part exchange cars for sale, obvious faults being illegal tyres and worn brakes as well as other works that should have been carried out as part of routine maintenance, I don’t expect that you will transfer money into my account to cover these expenses? Again I am sorry that you feel the need to leave this negative review especially considering that although we didn’t not need to we gave you a substantial contribution to your cars running cost so many miles and such a length of time as our obligations had ceased.

MR GRAHAM A MCEWAN in response to Bad experience

Thanks for the war and peace responce to my review sir, but I am willing to publish all evidential photos and reports from BMW themselves and BMW specialists to substantiate my review, and like I said based on other reviews people have a good experience unfortunately I bought a vehicle which I believe the previous owner had significant problems with and decided to temporarily fix to trade it in and I bought it!!! Which happens, unfortunately I ended up with it and I believe although only just out of warranty your attitude to my aftersales questions were met coldly to say the least