I bought a BMW 530D from Whitethor December 2022 as a distance buyer. My first contact with Whitethor I spoke to someone exceedingly unhelpful that refused to send me details of the cars service history as “it was only a £14k motor and had passed their quality checks” so obviously would be good enough for me. He later admitted the car was off site having the brakes replaced and would call me back later with the details, which he didn’t. I didn’t get this chaps name. I called back in the evening and was delt with by Blair who couldn’t have been more helpful, sent me through photos detailing the service history and answered a few other questions within half an hour via whatsapp. I called back immediately to pay for the car and have it delivered as I’m based in London. From when I first talked to Blair till taking delivery of the car was a faultless experience, I was kept up to date with times and was even able to pick the colour of the alloys as they were being refurbed prior to delivery. The delivery driver was on time, very polite and the car was exactly as represented. Around a month into ownership the passenger side subwoofer stopped working, when investigating I found that the whole of the passenger side of the car was submerged in water. This turned out to be a fairly common issue with F10 5 series there’s a yellow grommet that fails and allows water to enter the cabin. I first called the warranty company who informed me water ingress was not covered, I called Whitethor and Blair assured me that they will get it sorted, we agreed that I’d take the car to my local garage and the mechanic should call back and speak to Mo to get it resolved, happy days. This is where the experience stopped being good, Mo gave my mechanic a pretty hard time over the phone regarding the repairs. The correct way of dealing with a flooded car is to fix the source of the leak get the seats out, the carpets up, use a wet vac to remove the water, then dry the carpets which can take days this will prevent mould and future electrical problems. I was quoted £350 for the work as I agreed with my mechanic to take the car back with the passenger seat out and the carpets up to dry the car myself while using it. Mo would only agree to £120 for the repair, when I phoned to attempt to reason with him as this didn’t even take into account the second hand subwoofer I’d purchased of ebay to replace the drowned one for £70 to fit myself. Mo wouldn’t budge, during the conversation he didn’t stop far short of accusing me of bullying him, he also tried to insinuate that my mechanic was trying to rip me off (I’ve been using him for five years at this point), he even tried to convince me that taking the carpets up wasn’t necessary and that I should have just drilled a hole in the floor of the car to let the water out then blocked it with a plug… which is quite possibly the most ridiculous thing I’ve ever heard in my life. He said that he couldn’t provide any money towards the speaker because in his words “where would it end”. He tried to explain to me that he couldn’t just pay out on any problem because then he wouldn’t have the money to fix problems like a broken gearbox for his other customers. Essentially my issue didn’t seem to be serious enough… charming… He also tried to tell me that it was a nine year old car so problems like this should be expected, personally I don’t think a nine year old car should ever leak so badly to fill up with several inches of rain water, but who knows perhaps my standards are just too high and it was indeed fit for purpose! To be fair I was only out of pocket £300 odd in the end which isn’t the end of the world when buying a second hand car (even if it should by law have been covered), I was just left speechless for the last six months regarding Mo’s customer service skills and at best lack of technical knowledge… at worst barefaced dishonesty. Two stars one for Blair one for Ellis as genuinely the buying experience was great no stars at all for the after sales!

After advertising my car on Autotrader, I was approached by Blair at Whitethor cars, who made what I felt was a fair offer for my car so decided to sell my car to them. Any reservations I may have had around selling to a dealer rather than to a private buyer we’re quickly dispelled. The whole process was swift, efficient and I found Blair & his colleagues a pleasure to deal with. Based on my own experience I would certainly deal with them again and recommend them to others.

Great service, very pleased with whole process of dealing with them. Great collection service.

Very professional staff and not pushy salesman. Transactions were swift and simple. Would 100% work with this company again.

Sold my car to these guys at an agreed fair price. Came round same day to pickup from home and sort details. Great service and friendly guys, would recommend.

Have had the pleasure to deal with Mo and his dedicated team of professionals on a number of occasions. Very professional and can’t be faulted. Both of my daughters have followed suit and purchased cars from them,

Brought my pride and joy from Mo and Blair at Whitethor Car. The whole buying process was absolutely perfect, simple, easy, really was a pleasure doing business with them. No doubt i will be returning in the future for my next car. 10/10

Brilliant service, everything arranged in house. Well presented on my arrival, clear to tell these guys really go the extra mile when buying and preparing there cars for sale. Couldn't speak any higher of this company.

Great service, from the admin, finance and collection. Was worried they would turn up and be ohhh no we only pay this but absolutely not would absolutely use again and recommend

A great service and fantastic company too deal with mo is a true gentleman too deal with im very happy with my X5 I would recommend and definitely deal with you again