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72 reviews from our car dealer reviews community
Leave a review for Whitley Bay Motors
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72 reviews from our car dealer reviews community

Leave a review for Whitley Bay Motors
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"Very Unhappy"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a yaris cross £24000, Part exchanged my corsa £6500 left £17500 to pay. Mann Island finance now want £30000 paid back that's £13000 interest. Got car 21st June car broke down 23rd June. £125 had to pay RAC as I was stuck in penrith. Given 2 key fobs one works ok other didn't staff at wjitkey bay say just needs new battery still didn't work just needs reprogramming. Had car at dealership for service and health check for piece of mind. Turns out key fob is inappropriate for the car £508 to replace the key fob . UNBELIEVABLE !!!!! I WILL BE RETURNING THE CAR AS ITS STILL WITHIN 30 DAY PERIOD FOR A FULL REFUND. PLUS OTHER COSTS

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+1 Found this review helpful
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Chris in response to Very Unhappy

Just to update you. Finance has been sorted and very happy now. Adam at Whitley Bay motors has been fantastic and very professional from us first meeting him. Yes I have had issues with the car but in fairness even though it's frustrating these things happen. Seen Adam today and he is getting the key fob sorted. Under the current circumstances I cannot thank Adam enough for all his help. If you ever go into this dealership ask for Adam

"Avoid this place "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They are willing to sell cars that have been bodged up so you get a working car to start with until you drive away. The salesman doesn't have one clue about anything you ask and tried to prove a point by saying the car drives fine yes it does apart from no power or working turbo... I had it checked by two garages including the main dealer garage who advised no work had been done and it wasnt road worthy. When my neighbour returned hia car the salesman came out with two others acting as body guards but all 3 didnt even have a clue or seem to understand there was an issue with the car Definitely read the negative reviews as I wish I did before stepping anywhere near the place. They are still up to there same old tricks selling faulty cars and wiping mot advisory's claiming the work has been done when in fact it hasn't. Also they will give you the V5 forms of previous owners showing address details they can't even grasp data protection. Didn't even want to leave one star they are not even worth that.

"Nissan Juke Nismo RS "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Called into have a look at a Nissan Juke Nismo RS which i had seen on Autotrader, spoke to the salesman Paul about them popped back to have a drive of it. Paul was absolutely first class no pressure sales , decided to go ahead with the purchase car was ready on time all paperwork was in order and a smooth transaction, definitely recommend 👍

"Not a professional company at all"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I phoned an hour before closing for information about a car. The man taking the call said he'd need to look at the file and he'd call me back. I waited until late morning the next day and still hadn't had a callback so I contacted them again. I was told that in his opinion the car I was interested in shouldn't have been put on the market due to a nasty smell inside it (I won't use his exact words). He said I could still look at it but the chances were that the horrible smell would still come back and he didn't want to sell it in case I brought it back after a few weeks. It did cross my mind that the car may have been earmarked for someone he knew as the story was so odd and far fetched, A good salesman would have told me that he could suggest another car (there was a Nissan that might fit the bill) but my query about the original car was knocked on the head so I ended the call as I felt he was steering me away from the car I wanted. I did some research on the internet about the Nissan but the MOT showed the same advisory had appeared two years running and the repair would have been approx £400+ so I discounted that car as I'd guess it would more than likely fail the next MOT and I'd have a hefty bill, Not a pleasant experience at all. I'd shop around and do your homework but I've never known a salesman who was reluctant to sell me a car

"Very helpful no issues at all"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a 10 year old Micra for my mother and found them to be helpful and easy to deal with. We turned up to collect the car and they'd fitted 2 brand new tyres that we hadn't asked for. I'd noticed the 2 front ones were low but I hadn't said anything and they were within limits so they could have easily let us drive off, so take from that what you will. (They should change their name though, I appreciate they used to be in Whitley Bay but they aren't now so it makes no sense to keep the name)

"AVOID AT ALL COST!!!! "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a 66 plate car, so 5 years old at the time of purchase 11months ago. Basically with no warning the car went into limp mode. Fortunately i was right near a garage which was lucky as the smoke coming from the exhaust was horrendous and extremely concerning particularly with the car going into limp mode and registering a red engine management light on the dash. The lads in the garage looked at me with absolute shock and asked me when I last had the car serviced. I explained it was done when I bought the car 11 months ago. The mechanic could not believe the car had been serviced, infact said it had been some time since it had been in his opinion. He was also surprised at the mileage and questioned this himself. He showed me the oil filter and the oil was like jelly and absolutely filthy. I was advised that the engine was completely broken and the wider parts affected due to the oil having travelled through causing major damage. This was confirmed by a second garage where I got a second opinion. I had a bad feeling about Steve who sold us the car but never doubted the integrity of the garage, it was a large business with lots of cars and 2 sites. The car itself was immaculate and it fitted our lifestyle perfectly. We were happy with the car at first. The car is a hyundai i40 estate, immaculate costing over 8 thousand pounds. We have absolutely nothing to show for our hard earned money. We've had to buy a car for 500 pounds to get us by as the garage have been completely dismissive and non responsive to telephone or email communication with a Peter that works there. PLEASE PLEASE PLEASE READ ALL REVIEWS AND DO NOT BUY FROM THIS GARAGE. Absolutely changed our lives and are heart broken. If you must buy from these crooks then do so with extreme caution!!!!!

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+5 Found this review helpful
"READ ALL REVIEWS AND AVOID"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a 66 plate car, so 5 years old at the time of purchase 11months ago. Basically with no warning the car went into limp mode. Fortunately i was right near a garage which was lucky as the smoke coming from the exhaust was horrendous and extremely concerning particularly with the car going into limp mode and registering a red engine management light on the dash. The lads in the garage looked at me with absolute shock and asked me when I last had the car serviced. I explained it was done when I bought the car 11 months ago. The mechanic could not believe the car had been serviced, infact said it had been some time since it had been in his opinion. He was also surprised at the mileage and questioned this himself. He showed me the oil filter and the oil was like jelly and absolutely filthy. I was advised that the engine was completely broken and the wider parts affected due to the oil having travelled through causing major damage. This was confirmed by a second garage where I got a second opinion. I had a bad feeling about Steve who sold us the car but never doubted the integrity of the garage, it was a large business with lots of cars and 2 sites. The car itself was immaculate and it fitted our lifestyle perfectly. We were happy with the car at first. The car is a hyundai i40 estate, immaculate costing over 8 thousand pounds. We have absolutely nothing to show for our hard earned money. We've had to buy a car for 500 pounds to get us by as the garage have been completely dismissive and non responsive to telephone or email communication with a Peter that works there. PLEASE PLEASE PLEASE READ ALL REVIEWS AND DO NOT BUY FROM THIS GARAGE. Absolutely changed our lives and are heart broken. If you must buy from these crooks then do so with extreme caution.

"AVOID AT ALL COSTS"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought an audi and had to return it within 15days due to being unsafe. We then bought a range rover evoque clutch went within 2hrs. They lie and make false promises. DO NOT USE THIS GARAGE

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+3 Found this review helpful
"No hassle at all"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sold my Fiesta through them quickly and easily, within about two hours of first contact. Had a load of interest for it as the asking price was below average due to wanting a quick sale, but WBM were on the ball. Friendly service and would recommend selling through them if you just want a no fuss, quick transaction.

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"Get new brakes and disks before buying"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am disappointed with the service I got from Peter don't go to him I bought a 11500 car off him in April and when I got it home it had suppose to of had a full mot I noticed the rear brake disks were worn and pitted took the car back down to Peter and got a response of its had a mot I have your money Wear and tear on the car now In October I have had to buy new ones 140 pound when the fitter took them off he was discussded with the lack of pad down to the metal I went in and showed these pads to the dealer and said Peter would give me a ring I found that conversation to be unfruitful the car it's self is fantastic but the service is very very poor and jf I was the managing directed of the company I would be ashamed at the way his sales team act

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Dealership Information

Whitley Bay Motors is an Independent dealership that is based in Washington. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
72 reviews3.4 out of 5 stars — Rated Average
Excellent
39
Very Good
4
Average
3
Poor
13
Terrible
13

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  • Contact Information

    Address

    Whitley Bay Motors
    Peel Retail Park Spire Road
    Washington
    Tyne and Wear
    NE37 3ES

    Get in touch

    0191 4153540
    http://www.whitleybaymotors.co.uk

    Opening times

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    Dealership Statistics

    59%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Whitley Bay Motors

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