12TH AUGUST I bought a REG JULY 2020 one owner 6500 mile M4 competition convertible from Williams Bolton for £49,500. After 10 days it became obvious the RHF had a puncture. I took it to my local tyre shop who refused to repair the tyre due to cracking and degrading of the tyre, He also the tyre was 3 years. I checked the build plate which showed SEPT 2019. I spoke with Mo my salesman who told me to take it to my local dealership as I am 160 miles from Bolton. On inspection the manager agreed with the condition of the tyres not what should have been on a 2 year old high performance APPROVED USED BMW. Photos were taken and sent to Louis Thompson at Williams Bolton . He replied and I quote. (Having spoken to my service manager and showing him the images provided, we would not look to change the tyres or indeed contribute to them as he is more than happy with the condition of the tyres and that they met the AUC guidelines.) My local dealership Wollaston Northampton have since repaired the puncture free of charge. They also feel the condition would at least trigger an advisory on a MOT. To dismiss mine and Wollaston's concerns without discussion is outrageous and I feel they can get away with it as I live 160 miles away. So much for Williams version of AN APPROVED BMW . I feel that I did adequately check the car before purchase. As the M4 as a two-year-old 6,500-mile car for just shy of £50,000 that it should not be necessary for purchaser to get on their hands and knees to inspect tyres, That is why you pay extra to get the security of main dealer back up and dealership. They have not requested me to return to them to discuss my concerns. I asked they would do a deal and I would have back my 840d I p/xd. They said yes but would be no refund of any of the £7,500 cash I paid. Also on collection there was only 60 miles in the fuel tank. I said £50,000 car and I have to put fuel in to get home. DO NOT USE THIS WILLIAMS BOLTON THEY HAVE NO IDEA OF CUSTOMER SERVICE.

So took my 730d in for a service and oil change, despite not having purchased it new, was presently surprised to be told as it's under 5yrs old and done under 50,000 miles it would all be free of charge. On arrival was told the car had been part of a recall and although not explained very well another part would be changed for free. (Wondered if it was safe to drive, recall sounds serious, should I have been contacted before? Why couldn't anyone explain to me what the recall was for? Anyway).. Called later that day to advise that both the car back types were down to 3.6mm and needed changing and that 1 even had a nail in it and was losing air (even sent me a web video link via txt message to my mobile to prove it), Quoted £246.30 x 2 for new tyres. Also £62.51 to change wipers as leaving a smear, £141.34 to change rear brake pads, £15.44 to top up ad blue, and although no price given recommended as advisory that I also refresh the air con. I had to google to double check the legal min tyre tread was 1.6mm and even came across an interview with Michelins Vice President stating changing types to early is bad for the environment and you are safe to drive until 1.6mm (obviously I guess this is why we set this as the legal min). I therefore agreed to change the tyre with the nail, the brake pads and the ad blue (I had an 800 mile round trip to do over the next two days for work so figured a nail in the tyre and brakes were pretty serious and could be dangerous and ad blue was only £15). The air con seemed fine, nice and cold, and figured the wipers just needed cleaning as I hadn't washed the car for my months, which they were going to do also when I picked up the car. On arrival I was told that they couldn't find any tyres the right size so hadn't done this but that I should be ok to drive a while longer? 800miles longer? Then I was presented with a bill for almost £500 for the brake pads and ad blue (their earlier quote by text and email didn't include the labor cost apparently), foolishly despite this being an extra £300 higher then quoted I paid. The car had been washed and vacuumed (I think) but not that well, children's muddy footprints still on the back of the drivers chair and windscreen wipers still smearing a tiny bit but fine to drive. Having to set off on my journey I kept an eagle eye on the car tyre pressures via the on board computer, (800 miles later not a single drop in PSI (even went up from 2.2 to 2.4 as tyres warmed up), air con nice and cold the whole trip, and following a little bit of rain the wipers even cleaned themselves and stopped leaving the slight smear that wasn't really an issue across the windscreen anyway. Left me thinking that nothing actually needed doing and wouldn't the car itself had told me if the brake pads actually did need changing?

Don't let Willams BMW in Bolton rip you off with run flat tyres they will happily take £250 off you for new one when punctures can be repaired for £20-40. Oh and to top it they keep your old one often with good tread and sell to repairers(plenty around) who repair and re sell. Their labour pricing is high and they will always find something extra to do if you take your car in for routine servicing. Beware...money in till is what they are all about.

I drove 30 miles to this dealership when there is one right by my house, i bought my last car from here from Russell Drake as the process was a complete pleasure, this time i have upgraded, i saw Russell again he gave us a great deal, the hospitality, service, value and not to forget the quality motors are all here, my new one arrives in 10 days, many thanks Williams BMW Bolton, if you are new to BMW now then please trust me when i say that nothing drives like a BMW, i very much recommend !!!

What a great service we received when looking at a new BMW. Wiiliams Bolton were very friendly and professional.

I have recently discovered that Williams Bolton BMW has put many of its customers at risk by ignoring warning that in many of its models the isofix (child restraints) may be faulty. There was a recall on numerous models 3 years ago, my car has since been serviced by this garage twice and booked in for a third service without notification which I subsequently cancelled. When I enquired why this fault was not corrected on any of these occasions, they blamed human error as there system did flag a recall was outstanding. As this has happened on 3 occasions they have acknowledged that staff training is needed. I am however concerned that many people in our local area may have been effected by this and are potentially endangering the safety of there children. I have a 2 year old who has unknowingly been placed at risk because of this. On complaint they have agreed to refund me the cost of the services but refuse to pay any form of compensation for putting my child in danger. The service manager did not seem to understand there accountability towards customer SAFETY. my advice premium price for incompetent undetrained staff and poor customer service from the top down

I called them to test drive a car I wanted, I got invited in by Russell d who shown me around and helped me, he went out of his way to get my car faster than expected and now I’m it after just over a month, I received a lovely bunch of flowers when I picked up my car too! I’ll definitely be back in the future :)