Tony, August 2024
"Poor communication "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
They are not much good with communication! Not sure how they sell any cars! Don't waste your time!
+0 Found this review helpful
KS, October 2023
"Dodgy dealers "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Do not leave a deposit or sign anything unless ABSOLUTELY sure and insurance in place otherwise Arthur Daley will keep your £500 and fob you off. Noo test drive but expect to buy or keep your £500 deposit. I wish I could give minus 5 stars.
+2 Found this review helpful
Hugh M, August 2022
"Absolutely shocking company "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Gave a totally inaccurate description of the condition of the car this car is needing lots done to it. Over £5k in estimates so far. Avoid at all cost I have had to give one star as unable to leave zero
+7 Found this review helpful
David G, December 2021
"An excellent experience in car buying"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I was impressed with the car buying process at Williams Maidstone and the assistance given by Russell, who provided useful information about the car, arranged a test drive and subsequently went through the purchase process so that I was able to collect the car on the date and at the time agreed.
+0 Found this review helpful
James M, October 2021
"Mercedes C63s"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
What a great polite manager & sales man at Williams group. Highly recommended. Fantastic at returning emails & phone calls. Great price on part ex and will definitely be going back in the near future.
Chris moseley highly recommend.
The cars absolutely stunning and still over the moon with it.
The warranty packages they offer you are definitely worth taking.
Kind regards, James Mellor
+2 Found this review helpful
Mark, August 2021
"Range Rover "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently purchased a Range Rover from Williams Group Maidstone and the service I got was not pressured at all I arranged a viewing and was left to have a good look around without salesman looking over my shoulder but was there to answer any questions I had Done a hassel free financial package which was to my agreement and the deal was done speedy and professionally
My new car was ready and cleaned and checked the next day
Jaz was so helpful in his knowledge and even took time to have my car back to have new private plates put on it
Would highly recommend Williams Group Maidstone for a very high spec and service to purchase your next Car
+0 Found this review helpful
R U, July 2021
"Helpful and professional service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Having recently bought a Mercedes SL 400 from Williams Group, I was pleased with the helpful and professional service provided. All went smoothly.
+0 Found this review helpful
Chris H, June 2021
"Great service and knowledge "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The car was as described within the ad and over the phone and when we arrived we were not disappointed. The sale person (Chris) couldn’t have been more helpful. Found some minor defects which were resolved before collection. Totally recommend
+1 Found this review helpful
Thimas, June 2021
"Great experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently purchased a Range Rover sport from this company and I can truly say it was a pleasant easy experience… not something that happens often when purchasing a new or used vehicle these day. Jaz was a true gentleman to deal with from beginning to end…
+0 Found this review helpful
Huw W, June 2021
"Old school in the very worst tradition"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Just when you think the used car business had shaken off its cowboy image, along come this bunch of crooks to remind you that the tired old trope isn’t actually nearly as tired as you’d thought - or hoped.
I bought a nice looking 2018 Volvo V60 (YX68 HGE) from Chris Moseley in late March without a test drive - not then permitted - but after having been assured the car had been serviced and was in perfect condition.
However, on the drive home the car told me a couple of electrical systems weren’t working and that it needed a service. I should have turned the car around there and then and it’s to my lasting regret that I didn’t as so began two months of disinterest, lies and broken promises.
Williams shed not one single bead of their own sweat to fix the car over the course of the two months. When told by Lipscomb Volvo the cause of the problems and what was required to fix them, The Williams Group refuted their findings and refused to fix the car as per their recommendations. This was all done without The Williams Group actually ever speaking to Volvo.
My consequent request for the cancellation of the sale and the return of my money were ignored until the finance company, Admiral, stepped in. Admiral were fantastic and eventually broke the deadlock. My money was eventually returned but The Williams Group remained unapologetic to the last. Utter, utter c*ckwombles.
+11 Found this review helpful
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