James S, December 2023
"Great experience all round!"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
All in all, things have been going really well with my new Nissan Qashqai, I have always had older cars but I work had and decided to treat myself to something a little newer. I did this in part to hopefully reduce the chances of breakdowns and issue which are common with the older cars I have had in the past.
I have had a minor issue with the car, one of the springs has gone and I have been told it's £70 for a replacement, this is something I am going to fit myself, I am working with the after sales care team to get this resolved and hoping to have a little help towards the costs.
With regards to the sales side, it was perfect, couldn't fault it. I loved the fact that when I turned up, I was told all the cars were unlocked and if they aren't to come find me, there was no pushy tactics and I didn't feel like I had someone over my shoulder every minute.
I really appreciate this from a salesmen as I will actively walk away from a car that I want if I feel i am being pushed into it.
The process and sales was amazing and it looks like the after sales care will match.
Love the car too and I would highly recommend Williams Motor Company.
+1 Found this review helpful
Williams Motor Company from Williams Motor Company in response to Great experience all round!
Hi James.
Thank you for sharing your experience with us! We're delighted to hear that you're enjoying your new Nissan Qashqai and that the sales process was perfect for you.
We understand the importance of reliability, which is why we're thrilled that you chose a newer car to hopefully reduce the chances of breakdowns and issues. We apologize for the minor issue with the spring, and we're glad to hear that our after-sales care team is working with you to resolve it. We'll do our best to assist you and provide any help towards the costs.
We appreciate your recommendation and wish you many happy miles in your Nissan Qashqai.
Shirley E, December 2023
"Very nice sales team. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have always had bigger cars but didn't have the need for one like I always have, I saw a really nice Vauxhall Corsa at Williams Motor Company and it is ample for what I need it for.
The brake are a little squeaky however, the car is lovely to drive and I am certainly enjoying it.
The team were lovely, really professional and they weren't pushy at all, I can't fault the company at all and I am overwhelmingly happy.
+1 Found this review helpful
Williams Motor Company from Williams Motor Company in response to Very nice sales team.
Hi Shirley.
Thank you for sharing your experience with us! We're thrilled to hear that you found the perfect fit with the Vauxhall Corsa at Williams Motor Company.
We apologise for any inconvenience caused by the squeaky brakes, and we appreciate your understanding. We'll make sure to address this issue promptly to ensure your continued satisfaction.
It's wonderful to hear that you're enjoying driving the Corsa and that our team provided you with a professional experience. Customer satisfaction is our top priority, and we're delighted that you're overwhelmingly happy with your purchase.
We appreciate your business and wish you many enjoyable miles in your new Vauxhall Corsa.
Gary O, November 2023
"Superb "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Went to view a fabulous looking Mini. Nice and easy no pressure applied, which was very a refreshing and pleasant experience. We bought the car and look forward to returning next year to change my wife's vehicle. All the cars looked immaculate and the staff are are great. Top notch !!!
+1 Found this review helpful
Williams Motor Company from Williams Motor Company in response to Superb
Hi Gary.
Thank you for sharing your positive experience with us! We're thrilled to hear that you had a refreshing and pleasant car-buying experience at our dealership.
We're glad that you found the process nice and easy, without any pressure applied. Customer satisfaction is important to us, and we're pleased to know that you felt comfortable during your visit.
It's fantastic to hear that you bought the Mini and that you're looking forward to returning next year to change your wife's vehicle. We'll be here to assist you every step of the way.
Kataryma, November 2023
"I recommend to anyone!!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very satisfied. Very professional, very helpful employees, when I had to take my car for repair a week ago because the rear wheel was overheating, the repair was done quickly and efficiently, without any problems. I recommend this company to other people. My daughter also bought a car on my recommendation. Thank you for the nice and professional service.
+1 Found this review helpful
Williams Motor Company from Williams Motor Company in response to I recommend to anyone!!!
Hi Kataryma.
Thank you so much for your glowing recommendation! We're delighted to hear that you were very satisfied with our service and found our employees to be professional and helpful.
Ensuring quick and efficient repairs is a priority for us, and we're pleased to hear that your recent repair experience went smoothly and without any issues.
We truly appreciate your recommendation to others and are honored that your daughter also chose to purchase a car from us based on your recommendation.
Thank you for choosing us, and we look forward to serving you both again in the future.
Kenneth W, November 2023
"Peugeot 3008 "
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Brilliant from the word go! I picked the lovely little Peugeot 3008 and after taking it out for a test drive, I was ready to sign the paperwork. It was all very quick and easy, everything was perfect and the only issue I had was that it was bone dry of diesel and ad-blue, so much so that I only just made it to the petrol station. Other than that, I can't pick fault and I have even recommended my daughter.
+1 Found this review helpful
Williams Motor Company from Williams Motor Company in response to Peugeot 3008
Hi Kenneth.
Thank you for your feedback! We're thrilled to hear that you had a brilliant experience with us from start to finish, and we appreciate your recommendation to your daughter.
We apologise for the inconvenience regarding the low levels of diesel and ad-blue in your Peugeot 3008. We'll make sure to address this internally to ensure it doesn't happen in the future. Your satisfaction is important to us, and we're glad that aside from this issue, everything else was perfect.
We value your continued trust in us and look forward to serving you again in the future.
Martin, November 2023
"Happy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
As a returning customer. I couldn't imagine going anywhere else
+1 Found this review helpful
Williams Motor Company from Williams Motor Company in response to Happy
Hi Martin.
Thank you for your loyalty and for choosing Williams Motor Company once again! We're thrilled to hear that you couldn't imagine going anywhere else for your automotive needs.
If you have any questions or need assistance, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future.
Jaga R, November 2023
"First time buying a car ever!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
It was my first time buying a car and I didn't know what I was doing or what sort of car I was looking for but the team were amazing and guided me through the whole process, they even took care of my tax for me before I drove the car away. They were very transparent and trustworthy!! they didn't step a foot wrong. Big thank you to everyone for looking after me❤️
+3 Found this review helpful
Williams Motor Company from Williams Motor Company in response to First time buying a car ever!!
Thank you for sharing your first-time car buying experience with us! We understand that it can be overwhelming, and we're thrilled to hear that our team was able to guide you through the process with ease and professionalism.
Your kind words mean a lot to us, and we're grateful for the opportunity to assist you. We appreciate your business and wish you many happy miles in your new car.
Ben W, November 2023
"Great team, very helpful!!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I use my car every day, so having a reliable car was a must. Ever since I purchased my Skoda Fabia back in September, I have had no issues to report yet as it runs perfectly. Before I picked up the car, there were a few bits and bobs that I requested to be amended before I picked it up and these issues were fixed. No complaints from me.
+2 Found this review helpful
Williams Motor Company from Williams Motor Company in response to Great team, very helpful!!!
Hi Ben.
Thank you for sharing your positive experience with us! We're delighted to hear that your Skoda Fabia has been running perfectly since your purchase back in September. Providing our customers with reliable vehicles is a top priority for us, and we're thrilled that you've had no issues to report.
We're glad that the few adjustments you requested before picking up the car were addressed and fixed to your satisfaction.
We appreciate your business and hope you continue to enjoy many miles of trouble-free driving in your Skoda Fabia.
Emma D, November 2023
"Amazing aftercare service 💕"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
It's nice to go to a garage and not feel pressured into buying a car. Rob was on hand to answer any questions I had about the cars I was interested in, even though he was busy he still managed to make time for me. Once I brought the car home I heard a knocking noise so I called Rich who handles aftercare enquiries and explained the noise, Rich then advised me to take it to my local garage (as I live really far away from Williams Motor company) and any repairs that were needed on the car, they would cover the cost, luckily my mechanic give it the all clear and there was nothing to worry about. The outside of the car was spotless, but the inside could have had a little more attention to detail.
+2 Found this review helpful
Williams Motor Company from Williams Motor Company in response to Amazing aftercare service 💕
Hi Emma.
Thank you for sharing your experience with us, and we're glad to hear that you didn't feel pressured during your visit to our garage. Providing a comfortable and pressure-free environment for our customers is important to us.
We're pleased to hear that Rob was attentive to your questions and needs, despite being busy. Additionally, we appreciate your feedback regarding the aftercare service provided. It's great to know that Rich promptly addressed your concerns and ensured that any necessary repairs were taken care of promptly and at no cost to you.
We apologise for any oversight regarding the cleanliness of the car's interior. We'll be sure to address this internally to ensure that we maintain our high standards of presentation.
We value your business and hope you continue to enjoy your car.
Anonymous, November 2023
"No pressure to buy "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After being in the market for a car, I found one I liked on auto-trader. It was my first time going to a garage and buying a car, I was very nervous as I didn't want to be pushed into buying something I wasn't 100% on. I was approached by Rob when I first arrived and showed him what car I wanted. From start to finish Rob was amazing and looked after me throughout the whole process, with the test drive, the paperwork, and the part exchange but most importantly there was 0 pressure!!! I drove away happy; I would defiantly buy from here again. Big thank you to Rob.
+2 Found this review helpful
Williams Motor Company from Williams Motor Company in response to No pressure to buy
Thank you for sharing your first-time car buying experience with us! We understand that it can be nerve-wracking, and we're thrilled to hear that Rob provided you with exceptional service and made the process smooth and pressure-free for you.
At Williams Motor Company, we prioritize customer satisfaction, and it's wonderful to know that Rob ensured you felt comfortable and supported throughout the entire process, from the test drive to the paperwork and part exchange.
We truly appreciate your kind words and your trust in us. We look forward to serving you again, and we'll be sure to pass along your gratitude to Rob.
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