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Steer clear of this company. The worst customer service and sell cars that are not fit for purpose. Car broken down within a couple of weeks, took it to get a health check and was told this vehicle should not have passed an MOT with a long list of faults.
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Williams Motor Company from Williams Motor Company in response to Not Fit For Purpose
We are genuinely sorry to hear about the issues you've encountered with your recent purchase from our company. Your satisfaction and safety are our top priorities, and it's disheartening to learn that your experience did not meet our standards.
Bought my Range Rover Evoque, last week , a very easy company to deal with , the staff were very professional in the whole process. Love the car thank you, would definitely recommend them to my friends and family .
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Williams Motor Company from Williams Motor Company in response to Great service
Hi Richard. It's fantastic that you love your new car! We appreciate your recommendation, and if there's anything more we can assist you with or if your friends and family have any car needs, please feel free to refer them to us. Thank you for choosing us, and we wish you many exciting and memorable adventures in your Range Rover Evoque!
Great service great selection well worth a trip too
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Williams Motor Company from Williams Motor Company in response to Wow what a car
Hi Scott. Thank you so much for your kind words! We're delighted to hear that you had a great experience with our service and selection. Providing excellent service and a diverse range of quality cars is at the core of what we do, and we're thrilled that you found it well worth the trip.
It's been very unhappy places to take a car from.very rude customer service team. Cars has been made only to be sale with only a minimum of repair just to start and running and after a very short time i have taken the car was start to to have problem with engine coming white smoke on exhaust pipe. I was with the car to a service garage which they said that they cannot repair the car because the guy's from williams motor company has been made some changes on the car computer system to not appearing if it's had some issues..even like that the service that i have been into said the engine valve seal need to pe replace,blow of valve not working and not even appearing on car sistem.i have been trying to discuss with them today when i was decided to return the car and trying to find another alternative option but they said that they cannot give another one and to just live the car keys and go. Anyone who wants more information about how they been reported to the Product bee free to contact me .and for others that may goo and buy cars from,make sure to get an mechanic with yourself. The car i am spoken about it's this (bmw series 116i petrol LL13YTR)make sure to not get this one ass it's gonna cost you a lot and plus your time and money
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Williams Motor Company from Williams Motor Company in response to Rude employers. Bad cars
We are deeply sorry to hear about the challenges you've encountered with your purchase and we appreciate you bringing this matter to our attention. Unfortunately we do have to follow processes as frustrating as they may seem so we were unable to give you a replacement straight away
I’ve had 2 cars off Williams in the last 18 months. Both good value and pleasure to deal with the friendly staff.
Williams Motor Company from Williams Motor Company in response to Williams are worth a visit
Hi Dave. Thank you so much for choosing Williams for not just one but two car purchases in the last 18 months! We are delighted to hear that both experiences were positive and that you found our cars to be of good value. Our team takes pride in providing friendly and helpful service, and it's wonderful to know that you've had a pleasurable experience dealing with our staff. Thank you once again for being a valued customer of Williams!
I recently purchased a brilliant looking car from here. I took it for a test drive with no fuel in. When I bought the car it was going to have an MOT and a service. I picked the car up still with no fuel in (quite literally 0 miles). Driving home the car was then breaking for itself because it has numerous serious issues with the ABS we went on to find. As well as this, the passenger seat pad had sensor issues. A third issue, the car was offered to me with 2 keys, we wouldn’t have bought it with anything less. Turns out the spare key wasn’t even the key for the vehicle and the business had the cheek to suggest to pay half of a new second key after selling the vehicle on the basis of two keys. I am still yet to hear from them with regards to the payment of a second key. The aftersales of this business is absolutely abysmal. Once you have purchased something from them they couldn’t care less about you.
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Williams Motor Company from Williams Motor Company in response to Woeful after sales
Hi Sam. We sincerely apologise for the inconveniences and frustrations you've experienced following your recent purchase, and we appreciate you bringing this matter to our attention. Your feedback is crucial, and we are committed to making changes within the business to prevent similar situations
Disappointed after spending alot of money on a car and several visits that the problem hasn't been resolved and no communication from them now so no radio no CD player and no sat nav, and most importantly no contact for 2 weeks
Reviewer has confirmed their email address
Williams Motor Company from Williams Motor Company in response to Disappointed
We are genuinely sorry to hear about the ongoing issues you've faced with your car, and we sincerely apologise for the inconvenience and lack of communication you've experienced. We appreciate your patience as we work to rectify the situation.
My son recently bought a Peugeot 208 from Williams Motor Company, he absolutely loves the car and is so happy with it. After a couple of weeks an engine management light came on. He took it to a garage in Tamworth who advised him he had 4 bald tyres and the Catalytic Converter was completely shot. After a discussion with Dave at Williams Motor Company we took the car down 3 days later as they booked us in. We dropped the car off at 9ish and just hoped they would fix the faults and not be like many garages and refuse to do it and take no responsibility. Within 2 and a half hours, the garage rang us up and told us all done. We walked back to the garage and they had put 4 new tyres and a new Catalytic Converter onto the car. We had a quick with Will the owner and we cannot thank or praise the staff enough. Brilliant after sales service and brilliant job resolving the faults on the car. Thank you so much and we would absolutely recommend. Daren Matthews
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Williams Motor Company from Williams Motor Company in response to Purchase of a Peugeot 208 & after sales
Hi Darren. Thank you so much for taking the time to share your positive experience with Williams Motor Company. We're thrilled to hear that your son is enjoying his Peugeot 208 and that we could promptly address and resolve the issues he encountered. We appreciate your positive words and are grateful for your recommendation.
I had my car stolen so needed a good reliable car bin looking for few days and came across a white nissan juke fair price loads extras email company and arranged viewing rob the sale guy was very pleasant easy to talk to not pushy there was few cars I liked look of and rob was very helpful letting me look round when I picked my car rob gave me date when car would be ready to collect as they always put m.o.t and service cars before they sell them two small things needed doing on car nothing important and this week they be done I'm more than happy with my car and the company I've taken the 18 months warranty out will definitely deal with Williams motor in future if I need car they got great choice to choose from
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Williams Motor Company from Williams Motor Company in response to Great service
Hi Neil. We're truly grateful for your kind words and thrilled to hear about your positive experience with Williams Motor! We understand the importance of finding a reliable car, especially after the unfortunate incident with your stolen vehicle. It's fantastic that you found the Nissan Juke you were looking for at a fair price, and we're pleased to know that Rob made the viewing process pleasant and hassle-free. Providing a comfortable and non-pushy environment is essential, and we're glad Rob was able to assist you effectively. Thank you for choosing Williams Motor, and we look forward to serving you in the future!
Daughter purchased a car from this company after saving up... management light came on when she left the forecourt and they refused to refund her... the after sale service is appalling and I would strongly advice to stay well clear. Shockingly bad service.
Williams Motor Company from Williams Motor Company in response to Nothing short of appalling
Hi Mathew. We are deeply sorry to hear about the issues your daughter has faced with her recent car purchase, and we appreciate you bringing this matter to our attention. Our sincere apologies for any inconvenience and frustration caused.
Williams Motor Company is a used car dealer based in Crewe, Cheshire near the border of Staffordshire and the Welsh border.
We realise that buying a car can be a daunting experience: our friendly staff all go the extra mile to guarantee that you receive the best advice you need with many of our happy customers coming back to us and recommending Williams Motor Company to their family and friends. And for the extra piece of mind we are now a Handler Protect Warranty supplier which consists of a varied amount of extra benefits for you, the customer.
We are proud to offer first class customer service with very competitive pricing and are well established within the Crewe area with a great reputation for offering excellent professional advice with a wealth of automotive experience over 3 generations and modern diagnostic vehicle maintenance.
In order to offer cars to suit everyone we make sure that we update our stock list regularly…it's always worth giving us a call even if you don't see what you are looking for on our website.
At Williams Motor Company we don't just sell cars, we do everything possible to get you driving your next car, if you are looking for a second hand car then don't delay, call us today.
Our aim is to provide you with a second hand car that suits your needs both practically and financially. Our aim is to provide the customer with the best competitive deals across Staffordshire and Cheshire and our sales team is here not to just to sell you a vehicle but also to give you a hassle free experience.
We are highly driven and motivated to bringing the customer first class service in a no pressure environment and to browse our forecourt at your own leisure. If you are in two minds about changing your vehicle don't think twice on contacting our sales team for advice as they are on hand to help. We have access to over 50,000 cars nationally so if there is something you are after in particular please give us a call.
We deliver vehicles throughout England, Scotland and Ireland and even Europe at very competitive rates.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2016
Williams Motor Company
Stewart Street
Crewe
Cheshire East
CW2 7RW
| Mon | 08:30 - 17:30 |
| Tue | 08:30 - 17:30 |
| Wed | 08:30 - 17:30 |
| Thu | 08:30 - 17:30 |
| Fri | 08:30 - 17:30 |
| Sat | 09:00 - 16:30 |
| Sun | 10:00 - 16:00 |
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