Purchased a mid range family car in Jan 2020 - Renault Scenic - great car at a good price, but that's where the good news ends. A number of faults were noticed within first week, all sorted except the most troubling, which was a series of dashboard indicators notifying that there was a variety of problems with the brakes and to seek immediate garage attention. Photographs taken as evidence, but no comment from Wilsons. Wilson's Service Dept. checked it over using computer check, within warranty, but claimed nothing untoward was found. Problem continued and despite several attempts to contact someone at Wilsons to advise and possibly return vehicle, no clear person was identified to focus the complaint against. Instead, I was offered to return the vehicle to the Service Dept. for a further check twice - all with the same outcome. Then the first lock down happened and so resorted to seeking the contact details of David Wheatcroft the CEO of Wilson's Epsoms. Case was picked up later in the year, no acknowledgement of the fault, offer of recompense. To add to my shame, I visited Wilsons 5 times in the home of selecting a car and further hoping that they would do the decent thing and add a further £500 discount to the part exchange. Gave up after the last time when I had arranged a test drive of a Volvo XC60, only to be told that they did not have sufficient sales people to follow through, even though I had received an e-mail confirmation stating what time to attend. Have since purchased a BMW X3 from Cazoo - completely different experience. If Mr Wheatcroft wishes Wilsons to be a competitor in the future then he ought to ask himself what he needs to do to rectify his business model. As a loyal Wilsons customer for many years and having purchased several vehicles for myself and family, I'm easy to win over. So why I am I so thoroughly disgusted with the service received. It's not enough for your staff to be polite - you have to deliver the goods at the end of the day.

Let me start by saying this place just wants your money........ I went to Wilson’s in Epsom To purchase the new MG car which we saw on autotrader the car was practically brand new and only done 930 miles anyways me and family drove down to the showroom in Epsom and dealt with two gentlemen one who’s name was nick and the manager who’s name was Hugo anyways long story short after sign off on the paperwork and we were told they need to prepare the car which will take them 4 days which I said was fine... after 4 days I rang them up to find out what was happening no body returned my call.... until the six day to tell me it will take them another 4 days finally the day of collection of the car made me wait for an hour to collect car and gave me one key for the car how can a car almost brand new have one key.... I told the manager this is not right the car is almost brand new and this is not on anyways he said it is what is it is . They did not explain how anything works in car as they do not have experience with MG and I should figure things out myself and let them know. I was really annoyed at the lack of customer service I got from them. They lie to you and don’t return your calls. Avoid this dealership. Even I wanted to a copy of the application when you transfer ownership from DVLA they did not ring me back and finally ringing them a dozen times they told me they have sent in the post and have not done the change owner online which I never believed them because they did my part exchange vechicle online..... Full of lies they do not tell you the truth.....

Bought a car start of March, 3 weeks later service mate came on even though I was told it was being serviced before I’d buy the car. Found out from another Renault dealership it was actually serviced in December, not great but not the end of the world. The real problem is trying to get an answer, spent two days waiting for a call back, which never happened. Finally decided I wanted an answer got pushed pillar to post only to end up talking to Renault Epsom (same estate). My call was transferred to people I didn’t even buy a car from… even the advisor wasn’t sure why they transferred the call to me… guess who got it resolved the dealership who had no idea why I was passed around, the dealership who I didn’t even buy the car from. That’s embarrassing in my opinion, seeing the various reviews online and different websites I’m begging to see why they’re struggling to hit even near a 3 star review.

We purchased a car at the asking price during lockdown. Given it was only 9 months old, had the dealership as the first owner, and the Covid restrictions, we opted for an online purchase after seeing a video. The car arrived with a completely worn, unsafe no-name replacement tyre (not Michelin as all the others), 1200 more mileage on the clock than supposed to, a service due shortly, and scratches on the middle console. The guy who delivered it only shrugged it off. Wilsons didn't reply to my complaint that followed for two weeks, allowing the time to return it to pass. Upon numerous calls and emailing yet another department they offered to pay for the tyre replacement and the service. This was the absolute minimum, no compensation for the excess mileage. This reflects bad practices, terrible customer service, and a poor purchase experience to say the least. They do as little as they can or less.

I need to buy a new car as mine had broken. They made me put down a £500 deposit that was NON-refundable. Due to COVID and losing my job I was unable to purchase the car. No refund given.