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This is the worse garage I’ve ever brought a car from. After being told there’s no movement on price as it’s JUST had its MOT and just been FULLY serviced! Carr had 55,000 miles on it. Not long after I brought the car, then things start playing up.. I got told they can’t find and faults, it’s idaling and the breaks are freezing up but apparently nothing wrong with it, apparently had new break pads and disc installed yet screams at me every time I break! then just two days after the 6months consumer right date the car breaks completely fail (third time) snd the car completely breaks down, the AA towed me to this garage and at first they didn’t recognise the car, told me all the work I should if had done at 40,000 miles then when I said ‘well I brought the car from you!’ All of a sudden I was told oh well I’m outside the 6 months I’m not getting anything! I stated that you sold it to me stating it was fully serviced, yet even the spart plug were worn (should be change around every 40,000 miles!) she then said oh well sue me! I can easily just right up an invoice for the service! Like WTF! It’s disgusting and I now have a car with electrical/engine/break issues it’s shocking they can get away with it!
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Awful. Had to return my mums vehicle within a week of purchase for works, they said it was fixed, in reality they did absolutely nothing and the vehicle was unsafe to drive. After much time wasted and money spent, we ended up having to go through the ombudsman to have the vehicle returned and get the money back plus compensation. They even ignored the finance company. Please if you want good service and a vehicle you can be sure is safe to drive, go elsewhere. Never known more disingenuous people.
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Bought a car from these thus garage and on route home to New Forest the service requires light cam on. They agreed to pay for my local mechanic to carry out a full service at their cost. They were apologetic, supportive and did not question the prices. Thank you
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I never normally would write a review but this was so bad I have to. Bought a car from this garage and within 2 weeks the engine completely blew up! Eventually after them having the car back for the rest of our 3 month warranty, they said they had finally replaced the engine. We checked their work with a different local garage at our own expense. Still many faults. We asked for it to be repaired yet again, and a renewed warranty. They refused to honor this. Endless agro. Eventually they returned our money but charged us £250 for admin!!?? To add to that appalling service, the girl who works there is beyond rude, shouting abuse at us down the street. Never ever trust this garage. Notice you can’t write a review on their actual website!! Disgusting
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Amazing customer reviews staff are friendly, nice place as well, cars are good
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Thoroughly professional throughout the car-buying experience. HIGHLY RECOMMENDED.
Bought a car from here. What can I say they approached me with ease, asked If I needed help, found me a car, did a test drive, paid for it, did the paperworks and offered to help with insurance and tax. Great stuff guys
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I brought the white VW POlO Match 1.4 EY12ZYU from them in November 2020 during lockdown and all I had was faults and headaches from the beginning. This car was sold to me with electrical faults, faulty battery, faulty alternator, DSG transmission faulty (clutch & megatronic), faulty sensors. They went behind my back and try made a claim on my 6 months Auto-guard warranty that I brought from them with the car to fix these faults which they had sold me the car with, they have had the car return to them so many times for repairs which they claim that repairs have been carried out and presented me with fake invoices but when I carried the car to VW main dealership it’s been confirmed that none of these faults were actually repaired, all they did was over ride the fault codes. It also showed on the MOT that I did on 20/03/21 that there is an oil leak, both left and right shock absorbers needs replacing due to oil mist, both driver sides tyres are worn to legal limit and registration plate is deteriorated. They are very unprofessional and extremely rude people to deal with as one of the sales representative Albi told me at one point not to come back to the showroom after I presented them with fault codes on the car. Don’t go there as they sells faulty cars, force you to buy warranty so they can use it at their own benefit to fix the faults on their cars and then want you to go away after you have handed over your money. I was lucky enough that I had purchase this car on finance and after months of being back and forth with the dealer and multiple garage visits, I went through a rejection process which the finance helped me with and I got a full refund (apart from the warranty as a claim was made by them). Thanks be to god it’s all over! I wouldn’t recommend to my worst enemies.
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Sold a car with an engine fault and became aggressive when confronted with the problem. Refused a refund even though i was legally entitled to one. Don’t go here as it is not worth the headache.
Reviewer has confirmed their email address
I have recently made a purchase from WM AUTOS and have been extremely satisfied with my new car. The price is also reasonable and the staff was very helpful throughout the process. Would highly recommend!
WM Autos is an Independent dealership that is based in West Molesey. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
WM Autos
30 Central Avenue
West Molesey
Surrey
KT8 2QZ
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