Bought a 12 plate Mondeo in April from WM Jarvis & Son, had problems with cruise control w Jarvis sorted it promptly, thanks Brandon and William

Bought a very nice Range Rover Evoque. I was initially concerned by the slightly higher than average mileage, but William spent lots of time with me showing me in detail the car and it's history and then the work that was going to be done once I placed a deposit. On collection, all of the work had been done as agreed. Two months later, my wife still loves the car and we have had no problems at all. Certainly I'll be calling WM Jarvis when my other car needs to be changed - highly recommended!

Dealing with these people at WM Jarvis & Son is very easy. They are very friendly, good selection of cars and the car I chose was ready on time. They said it had an engine mount fault which they had repaired. Unfortunately the car itself was a dud, it was not in the excellent condition advertised. It had a gearbox oil leak behind the clutch slave cylinder and join in gearbox casing which required the gearbox to be removed and repaired, drivers door latch needed replacing, faulty rear brakes, needed new pads, the rear brake calliper boot had split and the piston was corroded, the brake hose pipe was seized in the union and snapped, faulty boot switch, corroded boot harness and open circuit in the wiring, faulty bonnet catch, it has cost me so far £925 to put these faults right. I now need to have the rust on the door repaired and the split rear trailing arms bushes replaced! So when looking it's best take someone with you who knows about cars!

Was advised that car might need a change of clutch, something that I wouldn't have picked up on, car was given a full MOT, with new tyres and clutch at the previously agreed price! Couldn't ask for more.

I was going to purchase to purchase a Ford Mondeo worth £5000 from here in November 2016, after making an initial deposit of £200 and agreeing to purchase the car I was told that it would be a few days before it would be ready as it needed an M.O.T. When the car was ready for collection I contacted the seller to arrange a date and time for collection. I arrived for collection on the date and time arranged but he was not there. I tried calling the mobile number and house number but too no avail, I waited for at least 45 minutes but the seller never materialized. I went back home which I add is about 50 or 60 miles away maybe more, I never heard anything back that day from him. I tried calling him the next day but yet again got no answer, it was only when I sent him an e-mail from his web page that he answered. Stating that his phone didn't work when i called him and didn't get any missed calls even though I tried calling him lots of times. He then offered to deliver the car to me but I declined as I was not willing to deal with someone who could not keep to agreements. He got very rude on the phone and hung up. I sent him a letter stating I wanted my deposit back and that by not being there he had broken his contract. He replied Saying that the deposit was to cover M.O.T and other things and got quite rude in his letter being very disrespectful to my partner. He offered me £100 of my deposit back which I accepted so I sent him another Letter stating I would be willing to accept the £100 but as yet I have still not heard back from him nearly 3 months later. DO NOT deal with this guy he seems genuine when you first meet him but in fact in my opinion he is RUDE, DISRESPECTFUL.I am just glad that I never paid for the car fully upfront!!

An absolute pleasure to deal with an honest professional dealer had 2 cars from here so far can't fault the vehicles or the level of service received and really nice people to boot what's not to like Highley recommended