23% Reviews
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16% Recommend
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30 reviews from our car dealer reviews community
Leave a review for WMS Motor Group (CLOSED DOWN)
Leave a review

30 reviews from our car dealer reviews community

Leave a review for WMS Motor Group (CLOSED DOWN)
Leave a review
"Stay away!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Rude. Unprofessional. Never experienced such behaviour from sellers before. Gave us a new MOT for the car we purchased - thanks for that! Shame that the car shouldn’t have passed the MOT in the first place! tried to call about the car but they are ignoring all our calls. recommendation? stay away as WMS Motor Group are so dodgy.

"Daytime robbery"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have the star 4 warranty with wms motor group and this is a complete waste of money , steering fail due to oil leak and steering motor fail, no pay out on oil leak, no oay out on motor fail when the policy covers it.they have ignored my email for a week now. Unable to give me an example of a steering fail when they have paid. No electrical and no mechanical parts are covered at this point so what other parts are in a car? Dont waste your money with them shame i have to give even 1 star in this review.

"disorganised"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Now called used toyota motor specialists in hanwell.

jeremy gills from WMS Motor Group (CLOSED DOWN) in response to disorganised

We have no connection with the wms group. It clearly says closed down at the top of this page so kindly whoever is reading these reviews please disregard it. many thanks Jeremy Gills (used toyota specialists)

"Disgusting customer service!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely appalled by this 'company'. Lied about the MOT, mileage, full service history. Showed up with my dad and the dealer didn't even bother turning up and there was no service history. Spoke to him on the phone where he used strong and offensive language instead of apologizing. No legitimacy about any aspect of this so called business. Got the car home and serviced, the problems have come to the outrageous cost of £500. Only got this car yesterday. Used to be called WMS now 'used toyota motor specialists'. Police and relevant motoring regulation bodies have been informed.

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+18 Found this review helpful

jeremy gills from WMS Motor Group (CLOSED DOWN) in response to Disgusting customer service!!

Dear reviewer we have no connection wms motor group so please do not associate us with them. many thanks Jeremy (USED TOYOTA SPECIALISTS )

"never responded"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I called them to check the Suzuki Alto which was advertised on the autotrader website. At the first instance he was clearly not interested and told me to come with the booking deposit of £300 so that I can drive away the same day. When I told him I am coming from my work place and could be slightly delayed, he was clear he would have to shut "on-time" . Later , I followed up with him and he never responded to calls or text messages. As per his advert on autotrader , he does mention that he is available on Sundays as well. When i just decided to drop by , first of all the cars are all parked in a highly questionable area and no one was around . The place looked spooky and we just decided to head back. I would never recommend this dealer and would caution you if you decide to deal with this company.

"CONMAN Max invades privacy- Stay away!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

VERY BAD CUSTOMER SERVICE FROM START TO FINISH, VERY RUDE SALES STAFF. Mukhtar aka Max the main owner supposedly gave me a 3 month warranty and sent an email to my phone, he then took my phone and wrote a 5 star review on is page on Auto trader which has a very good rating and deleted my emails and invaded my privacy, when asked as to where the email had gone he said that it had gone back to him and he sorted it. WMS Group have now changed their name to 'Toyota Car Specialists' based in Southall. When arriving at garage his signs had been taken down.

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+22 Found this review helpful

jeremy gills from WMS Motor Group (CLOSED DOWN) in response to CONMAN Max invades privacy- Stay away!!

We have no record of you being a customer of ours. We are not linked in any way to the wms group. All our reviews on autotrader are verified and get monitored by autotrader,and we have no record of your review. It is sad to say that you may be a competitor or someone trying to shame the wrong garage. If you have bought a car from us please email us your full details so we can assist you and determine if you have ever bought a car from us.I end this review by saying if a salesman is rude to you why would you buy a car from them? very strange many thanks jeremy gills

"Rude Seller, texted different address "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What a bad experience with this dealer in Hanwell , known as Used Toyota Motor Specialists now , previously WMS MOTOR GROUP. Person on the phone was not interested. Texted me a different address to view the car , then said he cannot guarantee the car will be there. No fixed address / website can be found on search. Also most their reviews says 'THANKS GUYS' , how interesting? Ruined my day off I took from work thinking I will be viewing a car today. Why show attitude to your potential buyers? Why?

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+16 Found this review helpful

Kenny in response to Rude Seller, texted different address

I phoned the salesman about two cars one he said was sold and the other one he said he’s still got I drove 40 minutes to get their only for him to tell me the car has been sold ten minutes ago then he tried to sell me an old car that smelt inside wasted my time

jeremy gills from WMS Motor Group (CLOSED DOWN) in response to Rude Seller, texted different address

I am sorry to say we have no connection with the wms group. It clearly says closed down at the top of the page. many thanks Jeremy Gills (used toyota specialists)

"Car in a million"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Ten year old micra,2000 miles only,just like new,inside and out,faultless.Salesman did'nt try to sell it to us,he was that confident it would sell.You don't find cars like this on general sale.Very chuffed.

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+4 Found this review helpful
"AVOID THESE.............."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If it would be possible I would rated them 0 stars or probably even less than that. Please beware of this scam seller. Bought a car recently (less than couple of weeks back) and as soon as the car went into service last week had been reported with the following problems - 1) Boot Lock warning on the dash, 2) Heater only works at top speed settings and 3) Rubbing / Whining sound coming from the engine bay. When called in (Name of the person I spoke - Max) and explained them the situation he quickly denied that the car has been even sold by them. He mentioned that the car is not from their fleet (rubbish...) When asked to talk politely they just disconnected the phone. Please avoid doing business from these.

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+23 Found this review helpful
"AWFUL COMPANY, DO NOT USE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We recently purchased a car from WMS and it was advertised as having a full service history with the dates the of each service listed in the advert. Upon sale, we received the car with no service history and only 1 key, despite the car to have been advertised as covering 17,000 miles. After numerous occasions in trying to contact the seller, we eventually got through to "Carlos" and he would just say he will have a look for it and get back to me. This cycle kept on repeating itself and it became so very obvious that everything he was saying was all lies. He was threatening, rude and obnoxious on the phone when trying to solve what would have been a simple answer... either a yes or no if the car has history. DO NOT BUY ANYTHING FROM THIS COMPANY, THEY MIS-SOLD A CAR AND WITHOUT HISTORY IS EASILY WORTH £1,500 LESS!!!

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Dealership Information

Car Dealer Reviews has been made aware that WMS is longer trading here. They have no Link to the the new company here called Used Toyota Specialists. 

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
30 reviews1.7 out of 5 stars — Rated Poor
Excellent
5
Very Good
0
Average
0
Poor
1
Terrible
24

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    Address

    WMS Motor Group (CLOSED DOWN)
    Uxbridge Road
    London
    Greater London
    W7 2NJ

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    Dealership Statistics

    16%
    Would recommend this dealer to family and friends
    23%
    Percent of reviews responded to by this dealer

    Additional Information About WMS Motor Group (CLOSED DOWN)

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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