This is a first in terms of owning an Audi A8. I will agree that the vehicle is of age being a 2016 vehicle so expect a few bills and knowing the car I own the bills won't be cheap. In the middle of Mar 2024 I had the Air Suspension fault lights pop up on the dash warning me that the vehicle was too low to the ground and that I had to drive slowly. I took the vehicle to Midland VW in Cannock who immediately informed me that I would need to take it to Audi with the closest one being Wolverhampton for diagnosis at £140. Got the vehicle booked in no issue and had the diagnosis back saying that the Air Suspension Compressor was seized, fuse blown. Recommendation was to replace the compressor at a cost of £2400 and then secondary measure a test on the electrics which was a further £600. At this point I took the vehicle away and ordered the same branded Air Compressor (WABCO) from Germany at a fraction of the price. The fitted price of the compressor was £554. At this point the mechanic who fitted the new compressor advised me that the original air compressor was functional and also demonstrated this to me. So at this point I called Audi Wolverhampton again and informed them that a new compressor had been fitted and that the old compressor still worked when direct power was given to it. Took the vehicle back in and informed me that the vehicle was incorrectly diagnosed and that the technician should have looked further into the issue and would have found an AD BLUE leak in the spare wheel well and that the old compressor was not seized. At this point in the dealership the service team agreed to fix the issue free of charge as they had incorrectly diagnosed the issue which I feel was fair. Left the vehicle there and then 2 days later I receive a phone to be advised that they did not incorrectly diagnose the fault and the compressor would have eventually seized. The point was that why would I replace something that is not broken and if I was informed of the correct fault that is what i would have got them to fix the issue. Now I was thinking that it is a good job that I did not hand over £2400 for the compressor and £600 for the electrical testing. In the end they agreed to carry out the work free of charge but they took nearly 2.5 weeks to repair which was a local repair on the wiring loom. I got the vehicle back and a few days later the air suspension fault has reappeared and the car is now on its backside. I have tried to go back to Audi Wolverhampton and have informed me that I need to start all over again and they need to diagnose again. What this tell me is that they have not entirely fixed the issue and i cannot go back to them unless I fork out more cash. I do not believe I can trust the dealership with completing work on my vehicle.

Went in to look for a Audi q4 and was ignored by several sales men and women , after basically feeling like I had to convince a sales rep to speak to me there knowledge of the car was basic and I was made to feel uncomfortable. I have since gone to Halesowen Audi and the customer service was as expected of a Audi dealership.

In summer of 2022 timing chain in my car broke. When I took My car here, they did agree due to my car being properly serviced and it's age, that it should have not broken and they covered 50% of the cost of the replacement. The person dealing with this at the time was Paul Robson who was very helpful. However, a while after it was replaced, the engine light came on. After initial look they established some of the wiring was not refitted properly in the engine and would have to be fixed (which would require the engine to come out again). On the day this was scheduled, I dropped my car off and waited the whole day to get it back as they said it would be returned on the day. At this point I didn't live close to the dealership as I have moved. After hours and hours of waiting I got a call stating they were not able to carry out the work as they were missing something needed to complete it. This is early 2023. I was assured someone would give me a call to reschedule as soon as they have what they need. This call never happened. This has been a theme all along, being told I'd be contacted, they just need to ask the right person, and the calls never happen. In late 2023, my coolant tank broke, which I suspect is also related to the engine not being fitted in properly when they carried out initial work. I have contacted them yet again, and told them they need to look into this and keep the car until they're sure the engine is fitted right so it's safe to drive, they confirmed it's best if I bring it in and they will also have a look at the coolant tank, but we agreed a courtesy car would be provided in the meantime as I cannot be left with no vehicle. But the earliest they can do is in January 2024. The day before the appointment I got a call stating their system is down and they're not able to take in any cars or give any courtesy cars out so we'd have to reschedule. This, of course, had me worried as I don't want anything else to break in the car due to whatever issues the engine they replaced has. We then agreed to reschedule for 9th February and I was told it's all confirmed. I called today just to confirm everything is ready and the system isn't down, to which I was told there is no appointment, and the previous appointment they canceled is marked as 'no show'. Earliest they can now reschedule is March. I was offered no apology, told the manager is busy and will call me when he can after requesting to speak to him, and was refused information on where I can raise a complain about this dealership, being told there is no one above the manager and he is top of the chain, even though from my understanding this company has many dealerships and I do not believe the manager of this one is the owner. Furthermore this dealership also represents Audi, and I am sure have some obligation to provide a service of acceptable standard, yet the employee told me there is no one else other than the dealership manager to complain to. I believe I have found the address to the company's headquarters and will write a letter. I am really disappointed I have not been able to have my car fixed to a point of being unsafe. This has affected my stress levels and also made it much harder to plan my life as I now try to only drive the car short distances, and keep scheduling time off for these appointments that do no happen or nothing gets fixed.

Great dealership. Excellent service

I brought a car there a year ago and still to this day it annoys me that I didn’t stand up for myself! Spending such a mass amount of money in a reputable dealership and brand you expect great service! The female sale rep I had literally asked her boss in-front of me for the commission spreadsheet, couldn’t answer my pretty basic questions and I’ve now just realised it has the lowest cheapest grade tyres! Whilst talking she pointed out the bottle of milk she had spilt earlier in the customer lounge but had forgotten to tidy it up until we went to sit in there! Defo not the luxury experience I had hoped for, however I had done my research and wanted that car! Disappointed in myself and the experience I had….

I recently attended the Wolverhampton audi. The general showroom and the manner from one of the managers Wayne Bell was extremely rude, unhelpful and very disappointing. He was actually insulting to well dressed polite customers. I had my vehicle serviced last year and that was a dreadful experience. I assumed that was a bad day. However, on visiting again my opinions were justified once again. The others customers I spoke to formed the same opinion. The reviews that are listed just ratify decent intelligent customers who have had the misfortune of visiting the dealership. Wayne Bell should not be in a customer role and definitely not in any management capacity the man is a liability to any company especially Audi. Audi Wolverhampton you are the worse dealership we and many other Audi owners that we have ever visited.

Placed a deposit on a used Audi S3 in December 2021. The car was at another dealership and I never saw the car. Decided I didn't want the car and requested a refund. Having contacted Audi on numerous occasions my refund has still not been processed. I'm in the process of going through my bank to raise a dispute with Audi to get my refund back. From my experience, I'd avoid Audi Wolverhampton at all costs, lesson learnt.

Never use this Dealership the wrist ever customer service worst service! You will be very disappointed you have been warned. It is so bad words can not describe!