My Dughter got a car from this company with full mot and service before you collect your car. We took the car back to have brakes done and told car onto drive. Was not happy with the sound the car was making so took to a large garage who checked the car over and found a number of faults that meant the car would have failed a mot and should not have been on the road Woolston car centre are still saying the car was safe. Don't use cars are dangerous

Although they had a good choice of cars, we were very disappointed with the customer service. Firstly when we arrived to test drive a car, we were told we couldn't take it on the main road unless we had 2 forms of ID showing our address, but we could take it round the industrial estate (??), which meant not even getting past 3rd gear. I'd even phoned to arrange the appointment, so it was odd that they didn't mention this requirement then. The car had a gearbox fault which they hadn't got fixed at the time, so I asked for some money off as we were taking a risk, but it was refused. Fair enough, but I then asked if they could give us a full tank of petrol as it was on empty. They said "I'll give you £25 worth", which we accepted. But when we picked up the car a few weeks later after the gearbox repair had been done, they said they'd put some fuel in, but had used some running around getting it serviced. The fuel light was still on so I suspect none had been put in. They certainly hadn't put £25 in as promised. There was also a large scratch across the top of the dashboard which either wasn't there when we test drove it, or had been covered by the advertising documentation. Also, the 3 month warranty was parts only, not labour which is generally the most expensive element of a repair so beware of that. To be honest if my daughter hadn't had her heart set on the car she bought, we would have gone elsewhere.

Don't touch them .con artists arranged to see a Renault grand scenic on Wednesday 10/12 arranged insurance only to be told the car had been sold over weekend they said car had just passed its MOT but had to go to a Renault main dealer as they were having problems with the emissions I am not a mechanic but problems with the emissions would be a fail so must be a dodgy one don't touch them with a barge pole

I have been chasing them for a year, a spare tyre was included in the itinerary when I bought the car and I was never given one. I have been calling and calling and been promised “someone will call you back” several times and never heard back. Very disappointing, poor customer and after sales service.

Wow these guys are the worst! 2 old man! 1 old guy in side most the time but saw him stomping around swearing! Another old guy running around doing not a lot! Cars massively over priced and ZERO customer service in fact ZERO people skills

We bought a Toyota Aygo from Woolston and must say it was an easy pleasant and honest transaction. Gary went over and above to make sure everything was perfect for us when we went back to take it home. We brought it home over 100 miles and were very impressed with it both on the M6 and along the A590. Would highly recommend this dealership and Gary in particular. No high pressured selling at all - just easy and very pleasant I would not hesitate to advise anyone to buy from here. Regards Janet and Ed

Purchased Toyota Yaris. I have been in retail for over 20-Years and can say with 100% Honesty that this Garage is the best by far. Just purchased a Toyota Yaris and can honestly say that the level of service is impeccable. 10/10 for customer service 10/10 for politeness 10/10 for honesty. If you are looking for a car then this is the place for you. Nothing is too much trouble for these guys. Kindest Eileen and Pete.

Without prejudice I purchased a second hand car from Woolston care centre Warrington dealership late 2019 .Within 24 hours the car developed serious engine failures, the car was taken back to Woolston care centre Warrington bye my recovery services I was informed for days later the repair had been carried out and new parts had been fitted by their motor mechanic ? . When I went to pick the car up and attempted to drive home the same fault reoccurred on the motorway, I was very nearly involved in high speed crash. The car was once again recovered by my recovery service and take him back to the Woolston care centre Warrington garage, whereupon I was informed “that it was my fault that the car add mechanical failures because of the way I was driving it”. The car was left again with their mechanic, latter I was once’s more told that the fault had been repaired a new part had been put into the engine. But this time the car would spent over 9 days being repaired. I was astonished by the staffs very rude attitudes they were not apologetic or concerned. I asked for a refund which was denied and was told that the car was faulty because I wasn't driving it the way that their mechanic had which would of course was utter rubbish. When the fault reappeared for the 3rd time within 4 hours of being picking it up from the garage. The car was take him back to the garage whereupon for the 3rd time they said that they had found the faults and repaired them with more new parts. Before I'd driven away the fault light came on the dashboard warning me of engine failure and the engine cut out which is a safety feature built into the car, I asked the salesperson and the mechanic if they thought that this was acceptable. They asked if I wanted to PURCHASE different car from them, that way I wouldn't have to worry about the engine failure of course I declined asked for my money back these requests were declined Informing me that they had and no refund policy but I could purchase a different car from them and they would by the car back from me at a discount because the car had now been own by me and was 3rd hand . They said there was no more that they were prepared to do and walked away leaving me with a car that did not START miles from home on a very dark went to the evening just before Christmas. I had to call my breakdown recovery service once more transport the car to a different garage. I tried writing to the owners whose registered address I found on the company house website, which was care of their accountant’s services despite sending 2 registered letters and 3 emails I received no response whatsoever. The staff at the dealership were the rudest people I have ever come across my view they appeared to have lots of experience in very poor customer service. The car was taken to a different garage. I could not trust this dealership any longer after 3 attempts they had failed to repair the car I was informed by the in-dependant mechanic, but no new ports had been fitted and there was also a serious fault with the brakes and steering column. I am aware of my rights under the consumer law I did request a refund and for the dealership to take the car back before any the repairs were carried by a different mechanic their response was silence they would not enter into any negotiations and refused point blank to follow the guidance of the law. I even wait to see them and ask them for their resistance the only response with a lot of smirking and informing me that that that they had to do nothing. I gave them a printout of the law which they put in a wastepaper bin. I was left with no option but to paid for the repairs which were very costly .The owners of Woolston care centre Warrington Mr Froggatt ignore all correspondence when I went to tale to the staff with the evidence accompanied by the mechanic that carried out the repairs successfully basically the staff found it to be funny and advise me to sell the car to somebody to recoup my losses. I was also given a MOT certificate at the time of paying for the car and informed that the car had a full serviced by their mechanic the day after I purchased it from the Woolston care centre Warrington. On the 10th week the car was showing light on the dashboard saying it was a service light advising that the services was overdue. Once more I contacted Woolston care centre Warrington and was inform that they could turn the light off on the engine or I could just ignore it. Eventually the car went into an independent garage where they carried out a full service on the car. I was informed that the car had not been serviced they could tell this by the wearing tear on the parts they also replaced the faults they also advise me the car in their opinion it was unsafe and could not pass a MOT. It required three new tyres and other repairs. It was only 10 weeks from when I purchased the car at the Woolston care centre Warrington I was issued with the new MOT certificate giving me peace of mind knowing the car was now fit for purpose. Putting all this to one side the purpose of this review is to save people from serious injury or maybe death my sincere guidance to anybody that is looking for new or use car is do not too use this dealership put. We could not rest knowing that anybody was in a car that could danger their lives and that of their families. Please be very careful and do not believe anything you were told by this company the owner Mr Froggatt appears to be totally uninterested for the safety of individuals that he is knowingly selling cars that are dangerous and not fit for purpose his staff have the same attitude .

Absolutely brilliant service from Gary, couldn’t be happier with the car. A pleasure to deal with and would definitely buy from Woolston Car Centre again.

Contacted about a car on cargurus and Woolston Car Centre replied immediately. Sorted finance within minutes and sorted for me to collect car the next day. Car was MOTed, serviced, valeted and taxed. Car just as described and ready to drive away. The best car buying experience ever. I well recommend.