BEWARE! From my experience a hugely dishonest company who take absolutely no liability for faulty cars sold. Condescending owner who's policy is "It's a used car what do you expect" even when the car was faulty just THREE DAYS after purchase, Showing multiple faults! Purchased a car from here for just shy of 15k, LITERALLY three days after purchase I received numerous intermittent adblue/engine fault warning messages also a milage warning before my car will no longer start. I'm not a mechanic so I just assumed this was due to low adblue levels in the car and needed topping up... A day or two later the issue disappeared, I topped the car adblue up even though it was full to the brim. Fast forward two week, adblue/engine errors back again, phoned the garage again told them I wished to return the car for refund however they pushed me into returning the car for repair not refund, reluctantly I agreed although I wanted a refund but felt pressured into the repair, I have numerous mechanic friends and also contacted a few Peugeot dealerships for advice which they told me the fault would probably need numerous repairs such as adblue tank, nox sensors and possibly more and I expressed my concern to YCC cars, wanting a refund but they assured me they could fix this so I gave in and trusted them. I then was told the issue was fixed, I picked the car up and asked clear as day, if this issue is not fixed and comes back I'm not prepared to keep being without a car for weeks on end as I need it for work to which the lady mentioned if it happened again they would look at letting me return the car or other options. I also discussed my concern about the length of time passed and my warranty ending as they took almost a month to get me booked into to the garage as they said they was busy over the Christmas period as well as receiving the car back for a month before the issue occurred again but was told this wouldn't be an issue as I logged the issue early. Fast forward a month, the issue is back again, I contacted the garage and owner to discuss me returning this car for a refund as I'm not prepared to keep continuing with this issue and I should not have to when the issue occurred only three days from purchase. I had to email twice and call twice before I got any reply. In the end I drove all the way to Preston to speak to the owner who acted patronising and disrespectful. Told me what do I expect it's a used car and he's being nice even agreeing to fix it? I asked him if he thinks it's acceptable for a 15k car three days after purchase to be having these issues and not accepting any responsibility. To which he kept mentioned the car is past it's warranty and they still helping me. I logged the car fault with you in the first week so how is it my fault you take months to book me in to look at my car and then don't even fix the issue? Beware this guy seems to think the customer has absolutely no rights and he has no responsibility if your car has any issues even after three days simply because it's a used car. I can't believe this guy is managing a car garage with this mentality to the customers that put their faith in him. I asked him to prove this cars adblue system was checked and fully working prior to the purchase to which he stated, "we don't have to check this" and "It's a used car what do you expect". Let my experience be a lesson to you, I WOULD NEVER under any circumstance purchase a car from YCC cars again. In my opinion I was absolutely ripped off and told lies & shown no respect as a customer. The warranty these guys offer in my opinion mean absolutely nothing, it's just a fairy-tale and if any issues happen as soon as you leave that garage, you're getting no help from them. From speaking to the owner and his responses it's clear for me to see he has no honour or decency with how he dealt with my issue. I know used cars are not guaranteed to be fault free however when your vehicles are having faults days after purchase and still in warranty how can you be so unwilling to help or take accountability.
Reviewer has confirmed their email address
Sales from YCC Used Car & Service Centre in response to Dishonest, lies and faulty cars
This customer has left reviews over multiple sites, if you have read the review and are worried about our services please contact the dealer directly, this review is full of blatant lies which we can prove on almost every basis, we would be happy to discuss this with any customer that has an concerns
I bought my car from ycc used cars very happy with my car when I first phoned about the car tim the salesman answer the phone helped me with everything from start to finish if you are looking for a car just phone & ask for Tim it was good to meet Tim face to face after the phone calls
Reviewer has confirmed their email address
Bought my car from YCC Ribbleton Lane Preston Dealt with Tim ,really good bloke. No pressure Left to it to look round the vehicle went on test drive. Then he answered any questions i had or he got me the info I needed. Ended up with a ok deal.
Kris from YCC Used Car & Service Centre in response to No pressure
Thanks for your kind words, I'm glad Tim looked after you so well
I brought mt Fiesta st from these guys a couple of weeks ago. The service I received was efficient and professional. After delivery of the vehicle I found that there was a slight issue. They were not obligated to sort this but they agreed to split the cost of the repair. In short a very good service and a happy customer.
Reviewer has confirmed their email address
Bought a Freelander HSE from the guys at YCC, only one issue after a couple of months was the alternator, but this was repaired under the extended warranty I bought. Very quick and efficient service.
Bought a BMW Estate, had a great service great deal and the owner Kris was always on hand to ask any questions.
YCC bought my wife's 11 year old Golf via Motorway. So I've never been there or met them but the whole sale and collection was handled very smoothly and efficiently. Right from planning the pick-up, meeting the collecting driver (very friendly and polite) paying, and even posting back an electric gate fob we had left in the car. Very impressed.
Fantastic service by a lovely team made everything seem effortless
Attempted to go above and beyond by taking a video of all imperfections. Car was grimy, rubbish and crumbs in cubbies, glovebox and the floor when it was delivered to us. A warranty covered issue has taken a month and still not sorted communication is disingenuous and some outright lies evidenced by the actions taken to cover up the lie. Genuine truthful communication may not have got it fixed quicker but we could have taken appropriate action so as not to have to cancel multiple appointments with the same nhs departments. Going round in circles. We impressed upon the sales guy multiple times that we have a newborn and 6 people with varying disabilities so a working car is imperative but also difficult to come by. Multiple appointments and therapy sessions cancelled.
Reviewer has confirmed their email address
I’m a novice when it comes to buying cars I made this clear with them. I financed a 1 series bmw, first I was told the car had no road tax, then when I signed my agreement and was ready to leave I was asked how do I want to pay the road tax, to which I said your advertisement said no road tax, I was then told this was a misprint and it’s happens. (I believe this to be false advertisement). Then I was told that the car had a full service, the car had been serviced but the cars computer was not updated to know. So I called up to speak about this issue. I was put threw to the the team who dealt with the service. From the get go the lady I was speaking to was impatient and rude, “She told me the car has had a service what more do you want me to do” Repeatedly to the point she eventually ended up shouting at me, At which point I wanted to speak to the manager, this man was called Stephen he was argumentative from the get go and when I explained I was Shouted at he then returned with you was shouting, “I did no such thing” All future communication from that point with Stephen the manager was met with “I don’t have time to deal with this, I don’t have time to deal with you.” By this point my initial problem was totally forgot about and I was returning the car due to the service I received within my 14 day cooling off period, I dread the thought of being out of my 14 days with these people. If this all day treat me when I can leave I can only imagine the service I would’ve received after. Then came my communications with Chris the owner, during our first phone call he called me ridiculous For wanting the computer updating because I would’ve ended up with the service light on earlier then the service was due. At that point when he realised I would have been driving around with a service light he then realised I wasn’t ridiculous. To top all this off with all the issues from the get go they have kept £200 of my £1000 deposit. This is a Honest Review of the service you will receive.
Reviewer has confirmed their email address
YCC Used Car & Service Centre is an Independent dealership that is based in Preston. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
YCC Used Car & Service Centre
256 Ribbleton Lane
Preston
Lancashire
PR1 5EB
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