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THANK YOU for great customer service from Clive Jones who picked our car up and returned it from its service and the rest of the team who rang and text to ensure everything was okay. Great customer experience
I went into Yeomans to get my car valued ( had called ahead) a man called Simon was sat at his desk with a colleague, he told me to wait. He carried on talking then eventually got up with 2 cups in his hand and said he would " dump these" and would be back in a "sec" he promptly went of upstairs into another office for a another chat with a colleague!!!! And left me sitting waiting ! I left. Not interested in me as a customer at all Bad customer service I will not sell my Citroën or indeed buy another from there
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My air con had a leak and I was charged £132 for them to ‘inspect’ the car and find exactly where the leak was. They said that a pipe, the compressor and the seal between them all needed replacement and quoted me £1,343 for the repair. Instead, I took my car to a different garage who found the leak in the seal and charged me a total of £269 for their own inspection and all parts and labour. It turns out, Citroen’s ‘inspection’ didn’t include taking the parts apart to find out exactly which part had failed. I complained to Citroen and to be fair, they refunded me the £132. Regardless, they didn’t properly diagnose the problem but still quoted me a huge amount of money for unnecessary work.
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Yeomans Exeter Citroen is an Franchise dealership that is based in Exeter. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Yeomans Exeter Citroen
Marsh Barton Trading Estate Hennock Road Central
Exeter
Devon
EX2 8NP
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