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15 reviews from our car dealer reviews community
Leave a review for York Audi
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15 reviews from our car dealer reviews community

Leave a review for York Audi
Leave a review
"GREAT CUSTOMER SERVICE & PLEASANT STAFF!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had the most amazing experience purchasing my new 2025 Q7!! Mike and the gm Mitch were both so incredible. The purchase was very easy and it was delivered right on time. Mike made sure I drove off the lot feeling comfortable and well educated with all of it's fantastic features. I truly made the best decision choosing Audi York to purchase my gorgeous Q7. Thank you!!!!

"Nigel Green"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a new Audi a3, first time too, my first phone call to a guy called lewis, fairly new to the company but what a massive asset to them, he answered all my questions about Audi , if he didn’t know the answer is boss cam was on hand too, from the first call to driving away lewis was outstanding and informative caring and genuine , it’s been a pleasure to deal with the team at York Audi, massive thank you again lewis, also special mention to Ben for setting up my phone and talking me through te car and cam for getting me the car in quick time.

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"Service quality and attitude to problems"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After having my Audi serviced at Audi York I purchased a new Q2 from them in 2020. I have had all service work done by them since including an MOT, service and break fluids change two weeks ago. This week I tried to start my car and the battery was flat. As I live in a village it took over two hours to get a jump start. I immediately took it back to Audi York for them to inspect the battery, I only wanted to know if it should be replaced. I am a carer for my wife and a reliable car is essential. It only has 26k on the clock. I was told by the service department that no technicians were available to look at it. What appealing attitude and service to a customer. In need. I called the dealership when I got home and asked to speak with the service manager but was told that they had left the company. Another manager would call me, two days later I have heard nothing.

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"Poor after sale customer care"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Our experience during the purchase of an SQ7 was appropriate. Sadly, this is the best I can honestly say about my overall experience with this dealership. We purchased an SQ7 back in August 2023 worth just under £80k with a number of issues the dealer has not resolved, poor paint work repair, headliner rattle noise potentially the airbag, the bonnet insulation pad an stiff steering. We have 3 different people (including managers) involved a no one has been able to close the problems. The quality of their body work is appalling, and when repairing the cars, you will get it back in worst condition. I have also called several times to escalate the matter to the Head of Business and asked for a call back, but he always seem to have more important issues to deal with. I ended up paying an dependant body repair and detailer to sort the problems out which has put YORK AUDI's quality to shame with the promised that I would be reimbursed the same day, but to my surprise, this hasn't happened and I am now out of pocket by a substantial amount of money. For all the other issues I was simply told go to another dealership.

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"Brilliant experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have purchased many new Audi vehicles from various centres in the UK. The experience at York was outstanding, from the initial purchase, through to paperwork, and the collection of my new car. Well looked after by the team, Tom and the Sales Manager Dan. I hope to return to them within the next year for my next one.

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"Excellent Service at York Audi"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The service that I receive at York Audi is first class. A very friendly, knowledgeable and efficient team who always deal with my requests for assistance in timely manner. I have no hesitation in recommending Your Audi as a place to consider when purchasing your next motor vehicle.

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"New Audi sales experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the moment we walked through the door,we were treated with the utmost kindness and respect. The sales team never hurried us and let us take our time making our minds up on the car we wanted.When we were ready to start the process of buying our new car the salesperson,Gabrela Irimia,couldn't have been more helpful. The whole team deserve 5 stars

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"My new 2020 Audi A3 Great Sales Person"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It was one of my best experiences ever! My salesman Joseph Miller Was so friendly, full of information and explained Everything that we needed to know about the vehicle. Thanks so much! It was a pleasure doing business with him. He made it so easy.

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"Painless Organisation & Delivery of Car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Connor was able to do a very professional job on the organisation of my new TT, arranging for on-line paperwork and for efficient delivery of the car itself. It was a pleasure to work with Connor who kept me informed at every stage of the purchase, factory progress and final delivery of the car. Such service is greatly appreciated and I will pass on details of Audi York to clients and friends who might want to go down the Audi route in the future, with a personal recommendation to work with Mr Aikman who went out of his way, in the current Covid situation, to do a professional and well curated job. Many Thanks to Connor and all those involved in the preparation/delivery of my car at Audi York.

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"Excellent service AUDI YORK."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fully recommend. I received all information for all my questions. Absolutely fully answers with explanations. I would like to special thank you to Patrick K. for his professional attention to me and hard work,he was always ready to give me the best advise.Also I would like to thank you to Jadeane R. for profesional assistance and help.

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Dealership Information

York Audi is an Franchise dealership that is based in York. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
15 reviews4.6 out of 5 stars — Rated Excellent
Excellent
13
Very Good
0
Average
1
Poor
0
Terrible
1

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    Dealership Statistics

    86%
    Would recommend this dealer to family and friends
    26%
    Percent of reviews responded to by this dealer

    Additional Information About York Audi

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