Months of ongoing issues trying to get repairs completed on the I pace we purchased from this dealership. Stay clear.

From start to finish me and my husband were disappointed with our experience with Roxana @ Jaguar Lloyd York. Unless you are financing a vehicle expect poor customer service, all they are interested in is financing and selling you all the add ons, if you have any requests or questions don’t expect to be greeted with help or a positive answer all we got was a “NO” We didn’t get made to feel like a valued customer, there was no effort to remember any information given from start to finish with our sale. Buying a new car is an exciting time and should feel like it, just was not what we expected from a dealership such as Jaguar, just because it is a second hand car for the garage to be selling on shouldn’t mean it’s less important of a sale. Got told she would print me off my private plates for free - never got done. Every other car garage I have got a car from give you a few days drive away insurance that was a “NO” It took 2 weeks for the car to be ready for collection so they should have made sure everything was perfect during that time we didn’t get any update without chasing for one. On arriving home with our car we noticed a poorly covered up scratch that it looks like jaguar have tried to cover and we’ve asked if they can help us with that I got called at 9am this morning didn’t sound like there was going to be anything that they could do but they would check and then never heard anything else back, I’m not surprised at all no interest at all with the little sales by the looks of things. In future we will look else where when looking for a new car.

I recently purchased a car from Lloyd's York, and I couldn't be happier with the entire experience. From the moment we arrived, we were greeted by the incredibly friendly staff, especially a gentleman named Graham, who went above and beyond to ensure we had a seamless and enjoyable car buying process. One of the standout features of our experience was Graham's thoughtful gesture of picking us up from the train station. This not only saved us time and effort, but also made us feel valued as customers. It set the tone for the exceptional customer service we received throughout our time at Lloyd's York. The buying process itself was remarkably smooth. Graham went out of his way to make sure we were fully informed about the car we were interested in. He even sent us a video of the car before our visit to the showroom, allowing us to get a better sense of its condition and features. This level of transparency and attention to detail alleviated any concerns we had and instilled confidence in our decision. I would highly recommend Lloyd's York to anyone in search of a new car. The professionalism, friendliness, and willingness to go the extra mile demonstrated by Graham and the entire team made for an outstanding buying experience. Their commitment to customer satisfaction is commendable, and I am grateful for the positive impression they left on me. Thank you to the team at Lloyd's York for exceeding my expectations. I am now the proud owner of a fantastic car, thanks to your exceptional service!

Sadly everything has been a poor experience and we wish we had never gone to them. Flashy showrooms do not equate to a good experience. Big expensive mistake buying a car from them which we regret. Terrible pre and after sales service not interested in resolving issues.

Bought a jaguar xf from this dealership , the car is great but having g picked it up from the garage and doing a 70 return home I found the rear door was faulty meaning I couldn't actually lock the car. I also found the previous owners bank receipts and coffee holder down the side of the drivers seat. Although the door was eventually fixed there was supposed to have been a 100+ quality check which clearly is just words. Expected a jaguar dealer to be superb but had better service from car supermarket.

I recently bought this car from Lloyd Jaguar York. These people are all over you upto the point of purchase. As soon as you have technical or mechanical issues they don’t want to know. When within 6 months you exercise your right of reject these people GHOST YOU. These people are untrustworthy and liars I will be taking these obnoxious retards to court to get my money back as they’ve now passed a point of no return

Customer service is worse than ZERO! Following numerous phone calls regarding buying a new Jaguar XE and trading my 1 year old E Pace. The salesman Matt left me a voicemail on Friday at 17:20. I returned the call at 17:24 and left a message with one of his colleagues to let him know I would call in over the weekend and asked for a call back which never happened. I then drove from 66 miles from Brough to York on Sunday as the salesman Matt had asked to see my car to give a trade in value before we could proceed. When I got there he was just rude and said he didn’t have time to see me I explained that I had made a special journey there, he said he still didn’t have time for me then turned his back on me and walked away. I guess customers are just an inconvenience and Inchape Jaguar actually don’t want to sell cars!

Jaguar York must be the best around, the layout and facilities are second to none. The staff couldn’t be more helpful, no pressure to buy, you’re free to browse and coffee is offered even if you’re just browsing. The service facilities (workshop) is most impressive and there’s plenty of parking space.

Great service dept sales dept very vert poor totally un proffesional not aware of the deals etc, that are available on the official jaguar site.