A bit disappointed which tainted the whole experience. The car was delivered with a chip on the drivers side of the windscreen which was noticeable. It was never mentioned throughout the purchasing process although I did ask if there was anything I should be aware of. It would have been a case for negotiation on price if I had known. A let down by the dealership, and it would have given five stars if it had been repaired before delivery.

View all York Ward & Rowlatt 4.3 (510) Car dealer in Wellingborough, EnglandClosed OVERVIEW PRODUCTS DIRECTORY REVIEWS PHOTOS BY OWNER ABOUT Reviews from the web 4.4/5Facebook · 71 votes Google review summary Reviews aren't verified 5 4 3 2 1 4.3 (510) Reviews All garage19 team15 MOT14 drive13 +6 Sort by Most relevant Newest Highest Lowest Alan Roderick 3 reviews·11 photos just now NEW Unsafe vehicle provided. Good afternoon, …More Photo 1 in review by Alan Roderick Photo 2 in review by Alan Roderick Photo 3 in review by Alan Roderick Photo 4 in review by Alan Roderick +4 tomparks11 16 reviews·9 photos a month ago Having searched for months and going to several dealerships, York Ward & Rowlatt have been exceptional and offer a service that is second to none. From first going to see the car and speaking to Sam, to collecting the car with …More Photo 1 in review by tomparks11 York Ward & Rowlatt (owner) a month ago Good morning Mr Parks Thank you from us all at YWR for such overwhelming comments. We are blessed to have so many dedicated and well-intentioned staff and it is feedback like this that motivates them every day. Wishing you the very best with your new car and for the festive period ahead. Nick Hughes - MD. Beth Cassar 1 review·1 photo a month ago Absolutely amazing service, Paul S and Nick made it so easy for my sister to find and buy her first car! Paul T was very friendly and welcoming, lovely first experience for her. Photo 1 in review by Beth Cassar York Ward & Rowlatt (owner) a month ago Thank you for taking the time to share your experience Beth. We do hope Tamzin enjoys her new Corsa. Anthony Porter 1 review 2 months ago Excellent service from start to finish. Reserved the car, paperwork sent across within hours, extras weren’t pushed via email or on the day of pick up. Paul Sweetingham kept us up to date on when the car would be ready and was on hand at …More 1 York Ward & Rowlatt (owner) 2 months ago So pleased to read this review Mr Porter - this is everything we strive for. Thank you Alan Roderick 3 reviews·11 photos just now NEW Unsafe vehicle provided. Good afternoon, This is an open letter of complaint, regarding an issue I had with a curtesy car provided to me by York Ward & Rowlatt in Wellingborough. On Friday 12/01/2024 I brought my Peugeot 208 into the York Ward & Rowlatt garage in Wellingborough for a major service, I had arranged for a curtesy car to be provided for the day. The Curtesy car provided was a Vauxhall Corsa E, KN23 WWF, millage 3885, I was shown the interior of the car and how to start and stop the engine and made aware of the different functions, so far so good. The first part of the Journey has uneventful driving to Earls Barton to pick up my elderly father and then back home to Weldon park, but on the way back from Weldon park to York ward & Rowlatt to collect my car, with my elderly father in the car, whilst driving on the A43, new by pass road I experienced a major blow out of the front passenger wheel, whilst doing 70 miles an hour on the A43 duel carriageway. This caused loss of control of the vehicle which I had to fight with to keep from hitting the lorry next to me and then to get the car safely to the side of the road. When I manged to get the car to the side of the road by which time my father and myself where extremely shaken, I called York Ward and Rowlatt, and the first person I spoke to I explained the situation including that the car was in a dangerous position and myself an and my father where now on a grass verge by the side of a busy road, with cars and lorries swerving around the now stranded car. The person I spoke to said they needed to check procedure which is the first issue do you not train your staff, we where in a potential life-threatening situation I had an elderly man with mobility issues with me and this person didn’t know what to do. I was then sent a phone number which when I called sent me a link to website which I couldn’t access due to no internet. Next, I had to make three more calls to York Ward and Rowlatt to get some help sent, luckily in the meantime someone stopped and was able to help get the car to a safer location, by this time my father was cold, scared and very upset. Your service desk seemed more concerned with me paying for the new tyre than getting any help. The RAC arrived and took the wheel away and changed the tyre which I paid for. Once back at York Ward and Rowlatt I explained my frustration about being sent out in an unsafe and unchecked car to which one of your directors and I have witnesses to this asked if I check my car every day, I’m sorry I don’t lend my car out to the public. If York Ward and Rowlatt deem that an acceptable response when two people have almost been killed in one of your curtsey cars, then I feel you need to reconsider your customer service, when I have told people of this response they have been shocked. I understand the car was checked a week earlier again according to the same director and no further safety check was carried out prior to me taking the car, I only did 60 miles in the car total just under 50 at the time of the incident, this leads me to question the safety of your cars. The lack of concern was shocking even when I returned, I witnessed the lady I had been dealing with earlier in the day checking the car, and talking to the director before talking to me and asking if I was OK. Nice to know that people’s safety at York Ward and Rowlatt is second to the car. As well as this the director seemed more concerned with me posting on social media about the issue, which I have now done, and I have tagged your site on the post so you can see responses. Another question I was asked do I have the tyre I’m sorry but know I was more concerned about getting myself and my father to safety again thank you for your concern.I do expect a full report into what happened and why an unchecked unsafe vehicle was provided to me. I have attached photos of the tyre.

I recently had the pleasure of purchasing a 22-plate Vauxhall Mokka from York Ward & Rowlatt, and the entire experience was absolutely outstanding! From the moment I stepped into the showroom, I was greeted with warmth and professionalism, and it only got better from there. First and foremost, I would like to express my sincere appreciation for Ben, the salesman who assisted me throughout the entire process. Ben's knowledge, expertise, and genuine passion for helping customers find their perfect car were truly remarkable. He went above and beyond to ensure that my needs and preferences were met, making me feel like a valued customer every step of the way. Ben's friendly and approachable demeanor instantly put me at ease. He patiently listened to my requirements and took the time to understand my driving habits and preferences. His extensive knowledge of the Vauxhall Mokka and its features was evident as he provided detailed explanations and answered all my questions with clarity and enthusiasm. What impressed me the most about Ben was his unwavering commitment to finding the right car for me. He took the time to show me different options, explaining the benefits of each model and helping me compare them effectively. His guidance was invaluable, allowing me to make an informed decision that I am truly happy with. Throughout the negotiation and purchasing process, Ben was transparent, honest, and fair. He ensured that I received the best possible deal, going above and beyond to accommodate my budget and preferences. His professionalism and integrity were evident in every interaction, and I felt completely confident and secure in my decision to purchase a Vauxhall Mokka from York Ward & Rowlatt. Beyond Ben's exceptional service, the entire team at York Ward & Rowlatt created a welcoming and customer-centric atmosphere. The showroom was immaculate, and the staff members were friendly and attentive. From the initial inquiry to the final paperwork, every step was handled smoothly, efficiently, and with a genuine desire to deliver an exceptional customer experience. I cannot emphasize enough how delighted I am with my Vauxhall Mokka and the outstanding service I received from Ben and the team at York Ward & Rowlatt. If you are in search of a new car, I wholeheartedly recommend visiting this dealership and seeking out Ben as your salesperson. His dedication, knowledge, and personable approach make the car-buying experience an absolute pleasure. Thank you, Ben, for your outstanding service and for making my experience at York Ward & Rowlatt truly memorable. You have gained a customer for life, and I will be sure to recommend you and the dealership to all my friends and family. Keep up the fantastic work!

This dealership was an awful experience for me. I bought a car and found out within an hour that it was defective and unfit for use. I contacted to let them know there was a problem, and they advised me to take it to a nearby garage since warranty would cover it. The dealership rebuffed all requests to speak with them and refused to accept the car back or provide any form of assistance or resolution. I chose to return the car after a day of waiting since they weren't very helpful. To return the car, I had to travel for 2 hours and 30 minutes. Paul S, however, refused to accept the return since they had fixed the car. Although I wanted to return the car, I didn't ask them to fix it. Paul was quite defensive when I told him he had sold me a defective car, and he kept blaming the mileage and the car's age (remember, it has an 18-plate). Paul I hope you see this review and feel some remorse for selling people defective cars and causing them to go through terrible experiences even though you were aware of my predicament (my wife is expecting). Before looking at the vehicles on the website, I wish I had read all the reviews. I still don't feel secure enough to drive this car. I would not suggest anyone buy a car from this dealership, and I highly urge against doing so.

As ever, appearances are extremely deceiving. We spent weeks in liaison with YW&R in relation to a used car. As a distant enquiry, we requested thorough photos and videos of the vehicle and any information regarding damage to the vehicle. We eventually decided to proceed with the purchase and collected the vehicle less than two weeks ago. We were assured that the vehicle had a 12 month SpotiCar warranty (requiring thorough approved technician checks) and we purchased the additional extended warranty. Within 2 days, my Husband got stuck in the car and we noticed some misalignment with the drivers side door; something that should have been picked up by the supposed technician check. On discussion with our local main dealer, we were immediately told that it appeared the vehicle had sustained side impact, and had been subject to a subpar repair to the drivers side of the car. Not only had the door not been replaced, but the paint finish would also void the manufacturers anti corrosion warranty. We relayed all of this to YW&R with a quotation for rectifying this. We were advised the vehicle would have to be returned as the cost of the works were not economical. We are now being left with one vehicle, and will be unable to attend work meetings until we source an alternative car. Or, if we were to attend work meetings, we cannot collect our child from nursery. Neither of which are ideal situations. YW&R have failed to meet their obligation for the SpotiCar warranty (checking bodywork) and they have breached the Motor Ombudsman Code of Practice which required they check for historic damage, and for any alignment issues. We requested they source or pay for a hire car for a short period and they have refused. We would not recommend YW&R at all. Save your time and money and source a vehicle from a dealer that actually cares and actually carried out the required checks.

Recently purchased a car from York Ward and Rowlatt. The Sales man that dealt with me originally (Zakk) was fantastic, definitely not one of these in your face sales reps. Then when picking up the car, the lady who talked me through all the finance things, took her time to talk me through absolutely everything in the paper work. I didn't feel like I was being rushed, In fact quite the opposite, that she couldn't do enough for me. The Man I spoke to at the end of the process during the hand over was very bubbly, again talked me through everything (with a very light hearted approach) and took his time to talk me through every button in my new car. Couldn't recommend the team at York Ward and Rowlatt enough. Will definitely be getting my business in the future!