If I could leave a 0 I would. AVOID Warranty Product at all costs! My 80-year-old grandad bought a car through CarSupermarket 2 months ago with the extended warranty which comes into effect in Feb 2023. He bought the car online and was delivered to his door therefore he didn't see the car prior to it arriving. He doesn't get out too often therefore it took him some time to realise that the car was not suitable for him and my nan due to her mobility and needing a wheelchair (the car is just too small). He has now found a new car and has rung multiple times to get a refund on the extended warranty to be told it is not them who deal with this and it is AutoProtect themselves. After both of us calling AutoProtect and CarSupermarket multiple times and being passed pillar to post they have refused the refund. The extended warranty was £550 and it states in the terms and conditions you have 30 days to cancel after the start date (the start date is not until Feb 2023) so surely we should be entitled to a full refund. After speaking to AutoProtect they have said it lies in the hands of CarSupermarket and I am now waiting for a call back to sort this out. Rest assured if we do not get a full refund I will be taking this further to a Finance Ombudsman and Trading Standards. I work in a car supermarket myself and if customers have asked for refunds on products it has always been actioned. I do believe he has been missold the warranty as they state that the car has a manufacturer warranty until Jan 2023, I have looked at the service sheets and found that the first service has been done by Mercedes in line with the manufacturer's warranty however the second service falls 6 months outside of this and Mercedes have confirmed the existing manufacturer's warranty is null and void leaving my grandad exposed to any mechanical issues.

Friendly staff , great customer service. Seen my car online and left deposit on it . Drove back down to Southampton with no problems . Will recommend to friends and family . 👌🏻☺️

fast service, great car deal

Terrible, got a car from them and they tried to fix it twice without luck, they gave me money to fix it myself .. . second issue, I gave them the car with the clutch to replace and it came back with exhaust fumes in the cabin and the start-stop non-working. now I have to pay to take down the gearbox down again as i gave up waiting for them after 6 months of excuses . Just look at the review bellow me, it's identical, same working ethics every time, YOUR ARE NEXT !

So bought an Audi A6 from these guys, there were a few issues with the car but that was commensurate with the age of the vehicle ( damaged internal console) and the rear tyres were on their legal limit. I’d said I’d like the car and would want these issues sorted before I took ownership of the vehicle. Jack who I was dealing with said the car would be ready within a week and we arranged for me to collect the car the following week. Communication was exceptionally poor resulting in myself needing to chase after them. I received a call from Martin another employee on the collection due date which he stated “ they were still awaiting the part console part from Audi however they had a different colour part in would I want that” I said I’d wait, no point rushing better that it’s right. A week later and again myself chasing them up for updates I arranged to collect the car at 13.30 on the Friday. I live about 70 miles away and half way up I received a call from Martin could I come a 15.00, my response was no as we had our children in child care needed to collect the car and return to collect them. When we arrived at Your car supermarket the car was still in bits getting the part changed, I checked the rear tyres they hadn’t been changed either. Martin stated that it would still be about an hour before it was ready. By this stage I was becoming a little weary, I’d been stung before by dodgy car garages previously but everyone has bad days. I paid for the car via credit card as that gives me the insurance on the purchase. We were going through the paperwork and I noticed the car had run out of MOT however it had been extended due to COVID-19. I said this was not acceptable I would take the car because we really did need to get back however being a reasonable person I would get the car MOT’d but wanted a written assurance from them that any costs from parts and labour due to a MOT failure they would cover the cost. This was not forth coming so I decided to leave with no car. I received a call from martin a minute later after I’d left stating that he would agree to that. I started to drive out of the garage and noticed the centre console had been replaced by another damaged part or had been damaged whilst being replaced. There were 2 warning signs highlighted on the dash board. Those were warning signs to me, it was 1 step too far. I turned around to Martin gave him the keys said I didn’t want the car and wanted my money back. He said he couldn’t do that and that the money would have to be deposited into my bank via a bank transfer 3 days later I’m still awaiting the money. I asked to speak to the general manager/owner and have called/chased them to which the owner has dismissed me till Monday, so still awaiting a call and my money back to purchase a car we desperately need. DO NOT PURCHASE from these cowboys what a bunch of dismissive amateurs.

had a car of your car supermarket and i can honestly say i couldnt fault them in anyway excellent service and excellent car throughout took it for nice long test drive they even left me to it with no pressure which i thought very trusting will definetly be back keep the good guys thanks to all tommy

Your Car Supermarket can talk the talk but can’t walk the walk. I Purchased a Bmw off this company, when I test drove it I was only able to drive round the factory estate meaning I was unable to get up to any speed in the car. I did pick up the fact that the air con was not working and that the service was not up to date, they told me that they would sort the air con and service as I had requested this before I purchased it. I was due to collect the car a week later, when I arrived Maz was very friendly saying that a full service and the air con had been regassed even showing me the STAMP in the service book. I was happy at this but before I left he made me leave a 5 star rating. When I left the premises and was able to get up to speed, it became apparent that the front brake discs were warped causing the steering wheel to shake, I then turned on the air con which was blowing hot air, I phoned Maz about these issues and I was told the brakes were probably doing this as it had been stood for a while and to run it a bit , he assured me the air con had been done. I asked him if I took it to another company who regassed cars who I had, had previous cars regassed with and they found it hadn’t been regassed would he reimburse me the money, he said yes without any hesitation indicating to me that he knew the air con hadn’t been done. I did end up getting it regassed as it was totally empty and no leaks were detected, this they did reimburse me for. I became suspicious that the service may have not been done either, I therefore got it checked by a friend who is a mechanic who confirmed the service was not done. I returned the car telling them to get it sorted as well as the brakes and asked why the STAMP was put in the service book to be told that was because it had been serviced when it clearly hadn’t meaning they are falsifying important documentation. A week later after numerous phone calls by myselfand excuses from them,also been called a gangster for wanting work done which was supposed to be done from the start I had the car back with the brakes done but the service still hadn’t been with low oil and still dirty filters. I phoned to complain again and was told the gaffer would phone me back the next day but know nearly a week later am still waiting. They are totally unreliable and useless please think twice before purchasing a car from this company. Totally washing my hands of them and getting my mate the mechanic to actually service the car.

Had a car of your car supermarket I must say I was very pleased with it and the overall set up Polite courteous friendly right from the start They even kindly picked me up from the airport Will highly recommend them Great stuff