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20 reviews from our car dealer reviews community
Leave a review for Zoom Auto London
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20 reviews from our car dealer reviews community

Leave a review for Zoom Auto London
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"Recommended"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service, great choice of the cars. I’ve purchased VW Polo, very pleased with the purchase, got 3month warranty with it. The staff is very nice and polite, got lots of advices. Great vehicle for great price. Highly recommend

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+0 Found this review helpful
"Friendly staff "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went in to buy a car and the staff were very honest and helpful. Next time I buy a car I would definitely check if they have it first!

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+0 Found this review helpful
"First class service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent customer service and I was treated so well. Khalid was absolutely brilliant. I had no idea what I was looking for but he was very honest and made buying a new car so comfortable and exciting and I’m thrilled with my purchase. 100% Recommend.

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+1 Found this review helpful
"Amazing Service, Honest Sales"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

gave me a great trade in price and Khaled helped me find the perfect replacement for my growing family! Love my new car and had an amazing experience. Better than the service i recieved from a mainstream dealer!! 5/5 would recommend to anyone looking to change their car!

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+1 Found this review helpful
"DISHONEST AND TERRIBLE. Do not purchase"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My friend brought a car from here and it was a terrible experience. Do not purchase a Car from here. They erase codes on their cars so you think they’re fine upon collection. They have a garage that they work with and maintain these shoddy cars to sell to the general public. This garage is situated basically in the same building. The owner is a liar. The sales man.. a liar. Do not trust them. The owner suggested to remove a part off a car (on the sales ground) to fix our faulty car. PLACE IS A JOKE. DO NOT PURCHASE FROM HERE. They do not even desire 1 star. They speak in Arabic to avoid you understanding what they’re saying. This place is a shambles. DO NOT PURCHASE A CAR FROM HERE. DO NOT PURCHASE A CAR FROM HERE. DO NOT PURCHASE A CAR FROM HERE. DO NOT PURCHASE A CAR FROM HERE. What they do here is dishonest and they all have NO integrity.

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+12 Found this review helpful
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"Do not buy from here"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They sold me a car with a dodgy engine. When the engine management light appeared, I took it to them. They got their dodgy mechanics to delete the engine management symbol and tried to send me on my merry way. Luckily I went to Vauxhall and got a diagnostic test to prove the engine was faulty. THEY ARE DISHONEST SND TERRIBLE DO NOT BUY FROM THEM, and if you do, make sure you get a diagnostics test done within a month.

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+7 Found this review helpful
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"Dodgy Dealer"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy anything from Zoom Auto London. I bought a car 4 months ago. I did know nothing about cars and they took advantage of that to sell me a faulty car with an oil leak and corroded braked. They promised the oil leak and corrosion were fixed and they passed the MOT for me on their garage (which was dodgy). First week I had problems with the gearbox and after going to 2 different garages and pushing him a lot, Terry, the dealer accepted to fix it. Of course I did check it in a garage afterwords and they found out that they had tricked me with the MOT since the oil leak was still there and the brakes were still corroded!!! I tried to reject the car without luck. Now, four months after my purchase the car has broken down (oil pump). The air conditioning doesn't work and I realised they filled it to sell it since the garage checked the cold air the first month and it worked (but when I tried to turn it on in june it didn't work) he explained me it's a really expensive fault too... So a totally crap.

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+4 Found this review helpful
"Do not buy from here"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

For your own sanity do not buy from Zoom Auto in London. I have wasted 10 months paying for a car that had so many faults, I lost my job due to not being able to get there, I couldn’t get another car until the finance was ended which took 10 months due to this dealership refusing any responsibility for selling me a car with internal faults in the gearbox. I was swore at down the phone, told it was my fault due to being a woman driver, and that after owning a car for 6 weeks how dare I call the dealership with car problems. After 3 service reports at 3 different location (due to zoom auto not agreeing with any of the statements) it was finally proved that the car was in fact sold to me with all the faults and shouldn’t have. FINALLY I got a full refund but only after legal action was taken on behalf of my finance company to get the funds back from this dealership as they were uncooperative. Do not buy from here!

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+3 Found this review helpful
"Do Not Buy"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy from Zoom Auto London, they sold me a dangerous bmw. After I took delivery I noticed black smoke coming from the exhaust so I took it to a bmw dealer and it turned out it didn’t have a DPF Filter as it had been taken out and mapped so the car wouldn’t recognise it without one. Also the vehicle came with rusted brake pipes and illegal tyres but was assured this vehicle had been Pre delivery inspected and they were no issues with the vehicle at all as described in the sales ad.

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+2 Found this review helpful

Tarek from Zoom Auto London in response to Do Not Buy

Winner turner we have asked you to bring the car to our office to rectify the problem but you refused on several occasions sorry for the bad experience

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"I wouldn't recommend"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from Zoom Auto London. Upon inspection the car looked okay so I happily started my journey home only to find out that the car had a major brake fluid leakage. It basically put me in the risk to drive without brakes on the motorway. I ended up driving my supposedly new car straight to the garage! From hero to zero!!! The mechanics confirmed there was a leakage coming from a broken pipe and the Dealer must have known since he filled the brake fluid container himself! Brake fluid doesn't just run out so it was obvious he knew and sold a faulty car. By filling it up before the day of collection, no warning signs were coming on so I couldn't possibly know at the time of collection. The Dealer (Terry) denied the fault, didn't apologies even once for the risk I had to be put under and also refused to pay for the fault. The total cost to fix the car was £400. After long, unprofessional negotiation he agreed to pay a maximum of £170!!! As luckily this was finance, they offered some support and paid £60 so I've been left to cover the difference which was 40%. So almost half of the cost for buying a car from a Dealership where you'd expect that they would give you a vehicle safe to run and not have a major brake leak to get you killed on your first trip! I wouldn't recommend this Seller!

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+2 Found this review helpful

Vaiva M from Zoom Auto London in response to I wouldn't recommend

Hi Laura, It’s nothing that we were aware of, the car benn services with main dealer. It’s something that happened on the way for you. We have offered you to bring the car back to us so we could fix it for you. We have paid you to fix the car in your chosen garage. You have stated for us that you have 40% discount so it’s going to cover the rest of the sum for the job. Sorry for your bad experience.

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Dealership Information

Zoom Auto London is an Independent dealership that is based in London. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
20 reviews3 out of 5 stars — Rated Average
Excellent
10
Very Good
0
Average
0
Poor
2
Terrible
8

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  • Contact Information

    Address

    Zoom Auto London
    Channel Gate Road
    London
    Greater London
    NW10 6UQ

    Get in touch

    020 81157124
    https://www.zoomautolondon.co.uk/

    Opening times

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    Dealership Statistics

    50%
    Would recommend this dealer to family and friends
    10%
    Percent of reviews responded to by this dealer

    Additional Information About Zoom Auto London

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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