Don’t bother buying a car of them, horrendous customer service on sales side, car they sold me is a joke, plenty of faults with it, had it back there about 5 times

BUYERS BEWARE IF YOU BUY ONLINE FROM HPL MOTORS OLDHAM LEFT ONE STAR AS NO OPTION FOR LESS ! We ordered , paid for car and paid privately for delivery as they wanted £450 to have delivered a Blue Peugeot 208 Allure Premium 2021 reg number MD70NHM £16499 so not exactly a cheap banger Before purchasing I specifically asked about condition of bodywork etc. This was a main priority as we stayed in Scotland. & had recently rejected a car from another major dealer as it was delivered with multiple scratches etc. 'ARI' Arash the salesman pointed out a micro stone chip and a very small scratch, other than that he said it's in very good condition, This led us to purchase the car in good faith on his alleged honesty on the condition of car ! When the car was delivered I noticed straight away the car had been spray painted, the entire passengers side was painted ,looked like some back street garage job , blotchy paint, runs, very bad orange peel, dust under clear coat , even painted over a deep scratch ,paint along window rubber, on mirror even painted over keyhole on handle, over spray etc. etc. I was absolutely gutted ' NOT AGAIN' I thought Contacted 'ARI ' the salesman with an eye for detail.... Reply was: I'm sorry your not happy with the condition of car 'you have 14 days to return to us at your own cost' Spoke to another 'sales rep' he said he was the purchaser of the 208 for hpl and it did have bad scratches that needed repaired I gave them the option of getting the car booked into a local body shop and having paint done properly or refunding £1000 and I would have reluctantly arranged this myself. They were not interested whatever... I again had to pay for car to be returned ! If like myself you are a distance away ,be aware they take £1 a mile off price paid for every mile driven over 20 miles even though mis sold car rejected, or charge £1.50 +vat per mile to collect On return of car to HPL my delivery driver said around four men came out had a look and agreed it was a mess and apparently the valeter should have noticed before it was released. I am now £500 out of pocket for delivery & insurance costs through no fault of my own . 14 emails and phone calls to no avail , every time told another manager dealing with it and he is not in till Mon ,Sat ,Wed etc. etc. HPL Motors refusing to compensate any of my outlay whatsoever . IF YOUR GOING TO PURCHASE ONLINE , I RECOMEND YOU ' DON'T ' DO SO AT YOUR OWN RISK AND COSTS AND BE AWARE THEY ARE ONLY INTERESTED IN YOUR CASH NO CUSTOMER AFTER CARE AT ALL

I Reserved a 2018 Toyota Proace advertised on HPL Motors website and Autotrader for £15832 no vat with a total price of £15832 (screenshots to prove) The following day I had a call from Seon Barnes saying the van was plus vat total £18999, he asked if this is still ok and was i vat registered, I said no, then the hpl website and auto trader advert was then revised to £15832 plus vat (very lively) within minutes. I suspected something was fishy at this point. (Screenshots to prove) He then sent a video and the service receipts, I agreed to proceed and paid a deposit knowing I could claim back the vat later when registered. I was then sent an invoice from HPL Motors which totalled £18999 no mention of vat. I went back to HPL and questioned the invoice saying it was not correct and requested it be revised to show the vat as vat was not shown separately. I was very suspicious. So I done some googling and managed to track down the owner of the van from the service receipts, who confirmed he has sold the van to HPL for 14500 no vat. I pointed this out to HPL motors and that if no vat was to be added to the £15832 then the price should be £15832 as advertised as there was no vat to be added. I was then told that the van had no vat and was £18999 no vat and if I did not want it I would be refunded my deposit. I felt like HPL was trying to inflate the price having a lot of interest and a reservation by myself within a short time of listing it. I copied in the owner J Herman whilst emailing the branch manager Colin whilst trying to resolve and had no response from him either. HPL Motors Preston are breaking the Motor Industry Codes of Practice I told HPL Motors that I would inform the regulators FCA and the Motor Ombudsman and publish reviews and inform all social media and take my story to the press to stop this happening to anyone else in the future. Extremely dissatisfied D Smith (see below response from branch manager) Hi danny We are unable to amend the invoice as the van is 18999 no vat Price was changed to 15832.50+vat so it advertised correctly on all our platforms Thanks Colin Jeffrey Retail Manager Preston Branch Hi Danny Sorry for taking a while to get back to you, I have done a full investigation into this for you I’ve listened to all the phone calls between yourself and Sean and from the first phone call you was told it’s 18999 inclusive of VAT. We purchased the van with out VAT so we are unable to change the order form to show VAT unfortunately, if you don’t want to proceed with the purchase we are more than happy to refund all monies back to you or if you would like to still proceed we can arrange for you to come and collect the van Sorry for any inconvenience this may of caused Kind Regards Colin Jeffrey Retail Manager Preston Branch