Terrible experience, read reviews don’t just look at the overall score out of 5 stars! All started off well, I enquired about a Mercedes glc on auto-trader and dealt with a nice guy on the phone who was very helpful. I was slightly sceptical about buying a £30k car from an independent garage and also travelling 150 miles to purchase but I was felt quite reassured by what I was hearing on the phone. Prior to seeing the car I asked a couple of quite standard questions along with the usuals regarding bodywork and was told anything that isn’t able to polish out will be handled by a smart repair team. I asked if tyres, brake pads, serviceable parts etc all checked and plenty of life left in them. The reply was again yes. Upon arrival I was greeted by a younger salesmen who took us to the car. The car was generally okay condition, I found 3/4 deep scratches/marks and also a small hole in the roof liner. My main concern was the two rear tyres were completely worn on the outer edge. I ran a quick check on the Dvla website using the MOT checker and the two rear tyres had been raised as advisory’s by a Mercedes garage shortly before. Once the guy returned i raised the issues which he kindly said he would seek his managers assistance. The manager came out, I’m not sure of his name as he didn’t bother to introduce himself to me or my wife. He seemed very stand offish and immediately started measuring the tyre tread. Once measured he said they were fine and that each MOT tester has their own standards and to him they were in range. (Bear in mind the outer edge was completely smooth on both rears and this is stated as an advisory on the mot certificate) also likely to need a wheel alignment carried out. Understandably i questioned this and he clearly wasn’t happy which ended getting immediately heated from his end. I’m not a mot tester myself but I’m not stupid you can clearly see if a tyre is unevenly worn, he even slipped up and admitted it during the discussion himself. The argument progressed and he was spilling out all kinds of rubbish…. Mercedes garages don’t carry out MOT’s (which once he checked his records he realised he was wrong)! ….All Mercedes are set up to wear the outside of the tyres….. you can’t respray metallic paint….MOT testers are there to make money which is why they advised them to be changed……. He then went on to explain I was the worst customer to him as I wanted to buy the car outright and didn’t have a part x…… He didn’t need my sale as he would sell the car tomorrow for more…..I wasn’t worth his time….. He didn’t even need my money as he makes too much to anyways… The managers attitude was disgusting he had zero customer service, He was rude, obnoxious, he tried to lie to me and my wife, he tried to talked down to us like we were worthless. After the way I was spoken to understandably I lost my temper and said some things I maybe shouldn’t. (This is NOT an apology) I got the general feeling that the younger guy understood my point of view as he seemed to sympathise to us. I’m guessing reading further into the reviews this happens a lot! It’s a shame his career is most likely going to go down the wrong route due to his manager. I’m guessing at the end of this ordeal the manager knew I was right as he then told the young guy to refund extra on the deposit due to us having to travel so far and waste our time. I think this was probably more so to try and stop me from writing a bad review! I’m still out of pocket for the cost of our train tickets by around £80. I didn’t even ask for money off the car, I asked if we could come to a compromise due to the tyres being faulty. I went with the full intention of buying the car under he description the salesman sold me, thank god I didn’t give this company a penny! I found it strange how he offered us money towards our travel but said he wouldn’t sort out the tyres, shows lack of intelligence to me. I’m expecting some sort of smart reply to this review. All I can say is read through the other bad reviews as many people have had the same experience.

This is a warning to anyone thinking of purchasing from this company. They are appallingly unprofessional with some of the worst customer service you will ever encounter. I cannot begin to count the number of half truth and utter nonsense to justify cancelling an agreement AT WELL PAST THE 11th HOUR by one of their directors . By try this for size... One of the highest regarded independent garages in the whole of Scotland is, a ‘backstreet garage’. Why? Because he doesn’t rate their website and the only have a BT email. Yes really Next. The deal is cancelled because the third party ( who no one at your company EVER informed me about) have changed their minds. Yup. You read that right. I’m getting screwed because they got screwed. Have you ever heard such nonsense. This deal was meant to be concluded TODAY, but only today did they ask for log book photos. Only today did they bring up any mention of them already selling the car onto a third party which was the basis of their deal offered to me. Only today was I informed the 3rd party pulled out. That’s not my problem. THATS YOUR PROBLEM Now. There’s much much more that I could add eg details on multiple non returned phone calls, ignored emails, slipped dates for delivery etc etc but I think you get me drift. Auto100 are in my opinion COWBOYS and I for one will never ever work with them again. On the basis of this review you might care to think twice too.

Just brought range rover evoque home, darren was fab all the way through, strange times with covid 19 but all went very smoothly

Zero customer service and poorly prepared cars.