I would like to thanks Steve and Paul in service reception fot their excellent and speedy help with fixing my car. The service at this dealership is always fantastic and the help they offered yesterday could not be faulted.

I bought a new Renault Captur a year ago and it was due its first service end of this month. I had been paying for a service plan over the year so when trying to book this first service I assumed I wouldn't need to pay for it because it was covered. However, on talking to the appointments reception centre I was informed that I had been paying for a service plan for my previous car (Clio) and not my new car. I was also informed that I hadn't been paying enough towards the current plan and was asked to pay a further payment of £86.00 just to cover the shortfall. The following monthly payments were also increased to accommodate the next years service. Because I was annoyed at having to pay the £86 I e-mailled lookers. Two days later I received a response by phone from the dealership (no complaints about the response time) Unfortunately I wasn't able to take the call but my other half took it on my behalf as I was working. When I got home later that day I then found out I hadn't needed to pay for the service plan in the first place as when buying the car there was a service plan included. Moral of the story read the small print. I would just like to add that lookers response time to my complaint was good. Although Ron (aftersales manager) at Lookers initially phoned and talked to my other half about the mistake, it was Louise who I spoke to the next day on the service desk who explained everything to me. Louise has worked at Lookers for many years and is a familiar face, friendly and always taken time to provide excellent customer service (and no she isn't paying me to say this!) And thank you to Ron whoever you are for advising me to phone service plan people to get a refund.

Great help from Carly when my key fob wouldn’t work. All sorted with a new battery but initially it was a worry. Very helpful showing me how to use the key in the fob to open the door and lock the car if the problem happened again. Richard also was helpful and the lady on the reception desk. I bought my car new in 2013 from this garage and it has been a great car for the last 9 years . Will look to replace this car over the next two years with another Renault.

The customer service ( louise Mcfarlane ) I can’t express enough the help & advice was absolutely superb thank you very much for making my experience with Renault lookers 1st class highly recommend

I have just purchased a car from Renault Stockport, Paul Eastwood is who I was dealing with, he was extremely professional and helpful and I would definitely use again,

Brilliant service from Elita very patient always pleasant my wife and myself really pleased with the car

We have just purchased a second hand car from lookers Stockport. We were looked after by Elita from start to finish. She was very friendly explaining everything about the car purchase and after care. She was smiley and bubbly nothing was too much trouble. We found everyone very friendly. Thank you for making this a positive experience 👍😊

Have just bought a new Renault Arkana from Lookers Stockport and I must say how well I was looked after by Elita and her colleagues. They were very professional and knowledgeable about the car and made the process very easy. I would have no hesitation in recommending this company

Good service